Th The e Se Secr cret of of Digital Transformation Ho How w to - PowerPoint PPT Presentation

Th The e Se Secr cret of of ‘Digital Transformation’ Ho How w to Dig Digit ital ally ly Tra rans nsform orm Your ur Or Orga ganiz nizat ation ion June 16, 2016

A St Story y Abou out t Di Disn sney

Poli licing cing So Soda a Refil efills, ls, Ho How? w??? ??

Se Self lf Se Servi vice, e, so so how w doe oes s Di Disn sney y do it it?

Di Digi gitiz ization! ation! Sensor

Busi sine nesses sses have e man any Processe cesses, s, LARGE GE an and small ! Process Process Process Process Process Process Process Process Process Process Process Process Process Process Process Process Process Process Process Process Process Process Process

Can ERP Systems ‘cover’ ALL Process Requirements? Process Process Process Process Process Process Process Process Process ERP Modules Process Process Process Process Process Process Process Process Process

ER ERP Sy Syst stems ems do not not sa satis isfy fy al all P l Process cess Req equi uire rements! ments! ERP Gap aps cr ER creat ate e an an Oppor portunity tunity Cos ost an and a a ‘ Leakage’ in in ER ERP ROI! ROI!

So, how do we get from here…..

To her ere? e?

3 St Step ep Process ess

St Step ep 1 – Id Iden entify tify Proces cesses ses uns nsat atisf isfied ied by ERP Sy System em Process Process Process Process Process Process Process Process

St Step ep 2 – De Desi sign gn Process ess Workf rkflo low( w(s) s)

Step St ep 3 – Di Digi gitiz ize the e Proce cess ss • IT Business ness Sol olutions ions de devel velop opment nt and nd impl plementat ntation ion met etho hodo dology ogy for for transf ansforming rming Bus usin iness ss Pr Processes esses from m Anal nalog g to Dig igit ital al • No Not t only nly au autom omation! ation! st Century Technology to facilitate the 3 C’s • Lever veraging ging 21 st  Comm mmuni unicati cation on  Collab abor orati ation on  Connec nectivi tivity ty

More specifically… Connecting nnecting Peop eople le and and Processes esses via ia th the Clo loud, ud, Mob obile ile De Devices, ices, So Soci cial al Media dia wi with Appr proval al Routi uting ng an and Workf kflo low w Tec echnology hnology

3 St Step ep Process ess St Step ep 1 – Identi entify fy Gaps Step St ep 2 – De Desi sign gn the Workflow(s) St Step ep 3 – Di Digi gitiz ize the Processes

Su Suppor portin ting g Res esea earch Data collected by Aberdeen indicate that Best in Class ass businesses are digitizing their business for the following reasons:  46% to pro romote collab abor orat atio ion between business processes and business units  29% to manage cases based on goals rather than rigid processes  29% to create more intelligen lligent t wo workflo rkflows ws  21% to remap and re re-engine ngineer er business iness pro rocess esses es to be more efficient  21% to decrease response times to internal and external events  17% to digitize itize pro rocesse sses Source: ‘Don’t Be Left Behind: The Time for Digital Transformation is Now’, October 2015

Busin iness ss Proce cess sses es re requ quir irin ing g Dig igit itiz izat ation ion  PO O Requisi quisitio tion Mana nagem gement nt  SO O Qu Quota otation tion Manag nagement ement  Suppl pplier ier Invoice ice Appro proval al  Chec eck Reques quests ts  Price ce Change ges  Supplier RFQ’s  CapEx Ex Reque quests sts (ie; e; Proje rojects cts, Travel) l)  Producti roduction on Requests quests (ie; e; Scrap p Au Authorizatio horization)  Shipp ipping ing Requests quests (ie; e; Frei eight ght Au Auth thoriz rizations tions)  HR Reque quests sts (ie; e; New Hire, re, Vacation, ion, Compe pens nsation) tion)  Finan nancial cial Cont ntrols ols (ie; e; Custom omer er Credit edit Limit) it) . .

Res esults lts ac achie ieved ed by our r Cli lien ents ts  Im Impro roved ed Sale les s Perform ormance ance and Cust stom omer er Experi rien ence ce  Im Impro roved ed Employee e Pro roducti ductivi vity ty  Im Impro roved ed Prici icing ng Contr trols  Im Impro roved ed Fin inancia ncial Contr trols  Reduced ed Au Auditing iting Costs sts  Reduced ed Pro roce cess s Cycle cle Tim ime/ e/Cost Costs  Im Impro roved ed Pro roce cess ss Flex lexibi ibility ity and St Standa ndardizat rdization ion  Im Impro roved ed Pro roce cess ss Vis isibi ibility/ ty/Trac racki king ng  El Elim iminat ation of Redundan dant t Data a En Entry  Im Impro roved ed Pro roce cess ss Contr trol ols  Eli liminat ation on of Pa Pape per r Forms

Going ing Pap aper erless less ROI OI*  Avg. . paper docume ment nt takes s 18 m minut utes es to locate  Paper documen ment t fi filing ng costs s avg. . $20/doc oc  Misfiled iled docs cost $125/doc  Lost t documen ents ts cost $350-$700/d 0/doc oc  Paper usage ge in most st busin inesses esses gro rows ws 22% annually ally  Each 4 drawe wer fi file cabinet net contains ins appro rox. . 10K docs and takes up to 9 s sq. ft. of fl floor or space costing ing appro rox. . $1500/yea ear r to m maintain ntain  Every y 12 fi file cabine nets s require ires s 1 additiona ional l emplo loyee ee to maintain tain *Based upon studies by Price Waterhouse, Gartner and Forrester

Exam amples ples of Proce cess ss Di Digi gitiz izat ation ion

Digi Di gitiz izing ing the e Sa Sale les s Qu Quoting oting Proce cess ss Objectiv jective To implement a system integrated with QAD EA to standardize, track and aid in the quotation and pricing process that would reduce administrative and pricing errors while giving better accessibility to the commercial organization, for more timely, accurate and reliable pricing information. Resul sults “With ISS Group’s iQuote Solution we finally have control over pricing for our sales quoting. We have reduced our sales quote turnaround time from weeks to days, reduced administrative complaints, streamlined QAD Order Entry, standardized our quoting process, and improved quote visibility.”

Di Digi gitiz izing ing the e eC eComm mmer erce ce Process ess Objectiv jective To implement a system integrated with QAD EA that provides real-time, web-based Order Entry in both User interactive mode as well as batch upload, real-time pricing and availability, real-time Order status, and various reporting functions. Resul sults The ISS Group eCommerce technology has been operating in Eaton since the late nineties, and is implemented in 10 sites around the globe processing hundreds of million of dollars in sales orders annually.

Di Digi gitiz izing ing the e Sa Sale les s Qu Quoting oting Proce cess ss Objectiv jective To implement a system integrated with QAD EA that would provide real-time, accurate quoting anytime/anywhere, standardization of pricing and workflow for approval processing as well as quote templates, improved quote visibility, and improved user functionality such as capturing a customers signature when providing a quote. Resul sults “ Our field sales reps have found it a very user friendly program to learn and say it is easy to use from either their computer or IPad. Having product pricing information at their fingertips is essential to make them successful and meet their sales goals. In this fast-paced world, customers today expect quick response to quote requests. Our sales team couldn’t do it without iQuote.”

Digi Di gitiz izing ing the e Purc rcha hasing sing Process cess Objectiv jective To implement a system integrated with QAD EA that provided anytime/anywhere access, approval routing functionality based on configurable business rules, an easy user interface, and the ability to customize cost effectively. Resul sults “ We now have 200+ personnel using the ISS Group iPurchase Solution. Implementing this Digitized system has reduced errors, improved cycle time, and improved our relationship with our suppliers. It’s been a win for everyone. And with the ability for users to access the information with a web browser from anywhere in the world, even when people are out of the office or sick, we can easily substitute another approver without any loss of time. ”

eProcur curem ement ent ge gene nerat rates es REAL cost st sa savi ving ngs! s! “On average, e -procurement solutions reduced requisition-to-order cycle cost and time by 49% and 65%, respectively.” The e e-Pr Procur curemen ement Benc nchma mark rk Repor ort - Aberd rdeen een Performance area Before After Requisition-to-order costs $51 $26 Requisition-to-order cycle time 9.6 Days 3.4 Days Source rce: : Aberdee deen n Gro roup