Team 3 Amy Nguyen, Cynthia Jia, Nestor Cano, Ryan Rice
Team Members Cynthia Amy Nestor Ryan
Information Overload: Time Management
Initial POV We met… Paul, a middle-school teacher and lacrosse coach We were amazed to realize… He is swamped by important information, primarily emails from several accounts, that he can’t cut out It would be game-changing to… Help people manage multiple sources of important information
Additional Interviews Discipline was a common theme Remove yourself & unnecessary information Robert Less about too much information More about too little time Information filtering around context is helpful David Breaks are critical Kevin
POVs & HMWs
POV 1 We met… Robert, a tech entrepreneur and veteran We were amazed to realize… That he deals with unwanted or irritating information by removing himself/taking a break and by cutting out unnecessary sources of information It would be game-changing to… Make taking a break and cutting out extra information easy for people who are feeling overwhelmed
How might we let people take advantage of small pockets of time?
POV 2 We met… David, an MBA student at MIT who previously worked in finance We were amazed to realize… That if he had too many messages in a particular communication channel, he wouldn’t really read them It would be game-changing to… Help people prioritize messages that may be important
How might we make looking at messages more fun/fast?
POV 3 We met… Kevin, a middle-aged head of QA at a tech company We were amazed to realize… That he filters his information at different time periods depending upon his main focus for that time period It would be game-changing to… Help people focus on their top priority at a specific period in time
How might we make priorities dependent upon context?
Experience Prototypes
Prototype 1: Pockets
Prototype 1: Pockets WHAT WORKED WHAT DIDN’T WORK Time component helps people feel “Estimated time burden” might be hard to measure more in control Notifications keep people from falling into the rabbit hole of irrelevant information
Surprises and New Learnings Users could predict what tasks would be recommended to complete next Analogies are much more helpful than pure text Reminding people they have small chunks of time to do small tasks helps with time management
ASSUMPTION Prototype 1: Time management could solve feeling overwhelmed by tasks Pockets VALID BECAUSE Validity People start to feel in control
Prototype 2: Email Batches
Prototype 2: Email Batches WHAT WORKED WHAT DIDN’T WORK Not being able to see potentially Swiping to deal with individual emails important emails right away quickly Too similar to Gmail Delete option People expected it to be the same Easy to pick out a single email to reply to amongst 5
Surprises and New Learnings Small batches were still overwhelming The batches feel endless! Limiting email visibility causes anxiety The user feels like they are missing full scope
ASSUMPTION Emails in batches would be quicker Prototype 2: and easier to deal with Email Batches INVALID BECAUSE People hate feeling like important Validity information is being hidden from them
Prototype 3: Context Cluez
Prototype 3: Context Cluez WHAT WORKED WHAT DIDN’T WORK Sudden notifications can confuse Voice activated feature in case the users which is especially dangerous if user is driving driving Location based notifications Users feel like their being subjugated Could also inform of deals/compare to their phone nearby prices Simultaneously crossing off tasks
Surprises and New Learnings Seems to be most useful for purchases at stores For location related tasks, people accumulate needs and go at once to a “One-stop Shop”; ie CVS… Overlooks the systematized ordering of goods ; ie dog food monthly delivered
ASSUMPTION Completing tasks at convenient Prototype 3: locations will improve productivity Context Cluez INVALID BECAUSE People do not like disruption their Validity routine and usually already have “systems” in place
Next Steps
Summary Brainstormed time management, message reading & context filtering Pockets was the most useful Assisted with time management & helps users feel in control Email Batches & Context Cluez worked against the users Hiding information & disrupting behavioral patterns is a bad user experience
Key Insights Managing time is more important than managing information Users want to feel in control Altering information consumption patterns doesn’t do this HMW help users control their time?
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