What is the feeling you'd like to get as you How should we communicate with the people Suggest 3 ways we can help you become walk in to the HIVE building? who use your organisation to explain what part of the success of the HIVE? the HIVE has to offer and encourage people to use it? Signposting clients • • Non judgemental response • Regular updates Use Community tv’s in a variety of places – • Open/friendly Facebook • • create a short film Confidential to clients Twitter • • • Surgeries/hospitals/community venues Personal approach for clients Involved in development • • • People who support HIVE – have in their • Certainty of outcome and confidence • Sharing knowledge heart and minds – elevator speech • Feeling valued • Ambassadors Social media, Events – go to and hold down, • • Safe • Workshops Big screens, Fratton Park Be connected to the relevant people Discussion groups • • • Universities, schools, churches, IoW Ferry Client focussed Connect me to your vision so it becomes • • • Communicate ‘positive’ stories • Trained and confident staff and our vision • Nightclubs volunteers • Requirements what do you need – review, Ambassadors - engage communication • • People who get it learn, and adapt about HIVE Tattoo – talking point • Don’t do if for me, to me but with me. • • Tattoos – engage discussion • T-shirts – ask me • Public toilet Radio advert/story/community, Advertorials • Solent tv – The News, Leaflets • • Awards – enter/promote • Pop up link sessions to go out and engage in the community Informal and formal way • Table number and names in group: 1 Jerry Brown, Brian Bracher, Michelle McKinley Bell, Nick Ralph, Neil Bateman, Lynn Doel, Charlotte Bishop
What is the feeling you'd like to get as you How should we communicate with the people Suggest 3 ways we can help you become walk in to the HIVE building? who use your organisation to explain what part of the success of the HIVE? the HIVE has to offer and encourage people to use it? People to help – friendly Not every idea is a good idea Provide 1. Knowledge 2. Expertise 3. • • • Choice of digital or person When? People • • Person to meet with face to face Web social media group chat Make sure information is shared (GDPR • • • Someone who knows what they are talking HIVE could be the glue issue) • • about Get consent to share information • Promote HIVE • • Quality and knowledgeable staffing • Worthwhile stories • Availability and accessibility • Comfortable informal space • By using ALL forms of media • Collaboration with VCS and public service • Confidential space available • Voluntary Sector Directory • Highly trained staff • Who is HIVE for? • Highly knowledgeable • Credibility • Join together for huge training • Similar to connect to support (Hampshire course? County Council – database) Becomes the glue • Clarity about purpose Data Protection clarity – how to share • • Personal Introduction information? • See Action/delivery Join up with Wellbeing House proposals • • Joined up literature and referral process • (directory?) Table number and names in group: 2 Tom Armstrong-Collett, Sharon George, Julie Hawkins, Rebecca Ozaniec, Andrew Parsons, Steve Rolls, Cllr Darren Sanders
What is the feeling you'd like to get as you How should we communicate with the people Suggest 3 ways we can help you become walk in to the HIVE building? who use your organisation to explain what part of the success of the HIVE? the HIVE has to offer and encourage people to use it? • Organisations sign up for the ‘Buzz’ (offers • Open Plan • Reassure then that the HIVE staff/volunteers to all groups in the community) Buzz • have training in disability • Process of communication Welcoming/relaxed awareness/dementia/mental health • • Engage and promote our services and ‘the Right volunteers/staff/training for meeting Youth volunteering opportunities • • Buzz’ different people (customer service): • Contacting churches and diverse • Advertising with all organisations signed up • People in HIVE will LISTEN to your communities situation and your ideas Taster events Encourage groups to sustain the offer • • Drinking water point • Clear information staff/volunteers all know • how to help • Capturing all the requests people make (to get common themes) Artists in residency – music and all • mediums of art. Free studio space in exchange for offering free workshops Table number and names in group: 3 Elle Gray, Karen Hayers, Sonia Turner, Antia Godson,
What is the feeling you'd like to get as you How should we communicate with the people Suggest 3 ways we can help you become walk in to the HIVE building? who use your organisation to explain what part of the success of the HIVE? the HIVE has to offer and encourage people to use it? Knowledge/confidence you have come to Champions The Intro Work Service of the You Trust • • • the right place to start to get help Success stories should move into the HIVE • • Non judgemental • Faces of organisations • Host Organisations at the HIVE • Welcoming meet and greet (volunteers?) • Different communication channels • Rota of organisations involved Tea/Coffee Online Specialist Days e.g. a them a day • • • • Individual person centred approach • Paper • Sign posting /resource bank • Valued, Reassured • Spoken word The Lakeside/North Harbour of the 3 rd • • Accessibility – mobile unit to tour City Sector! Ensure (meaningful) contact starts • • Clear Timescales, Tangible response immediately • Referrals/triage managed by staff • Widespread promotion of services – Saturate Choices for service the City! • Private rooms • • Self service (leaflets) • Welcoming discussion in Centre Solution focussed approach • Strength based approach • • No hidden agenda Table number and names in group : 4 Jennie Brent, Rachel Stones, Nick Perry, Matt Foster, Sandy O’Neill, Charlotte Fisher, John Attrill
What is the feeling you'd like to get as you How should we communicate with the people Suggest 3 ways we can help you become walk in to the HIVE building? who use your organisation to explain what part of the success of the HIVE? the HIVE has to offer and encourage people to use it? • Welcoming, Human, Knowledgeable – • Variety of ways should be used • Clarity of purpose empower people working there • Person to person • (Take away we and you) Talk to captive audience – people already in De corporatise it – take away PCC, NHS • ‘Can do’, positive attitude, Proactive • • Resource based the Library identity • • Accessible to all • Formal campaign to all voluntary • Adequately resourced • Contemporary, not a ‘corner of the library’ organisations Space for confidential conversations Short video/film to be usable by all – NOT • • Immediate – not tucked away. Easy to corporate/branded • navigate First be very clear on scale, purpose etc • • Open 7 days a week – adequately staffed, • Ask potential users what they want including out of hours services/ messaging • Big use of social media in Comms services • Clear about purpose Multi faceted, digital, not just physical e.g. • Facebook groups • Avoid waiting too long - triage system? • Clear communication • Able to easily identify who are staff Bookable rooms for community groups • Owned by the Community, not the Council. • It mustn’t look like the Civic Offices! User generated s pace • • Safe space Table number and names in group: 5 Gail Baird, Mavis Ames, Rosa Wynn, Chris Noden, Kevin Bristow, Louise Brice, Claire Percival, Jan Thomas, Paul Hutchings
What is the feeling you'd like to get as you How should we communicate with the people Suggest 3 ways we can help you become walk in to the HIVE building? who use your organisation to explain what part of the success of the HIVE? the HIVE has to offer and encourage people to use it? • Open, Welcoming , Optimistic • Optimistic • Ikea/Waterstones • Easy to find, Easy to access (Stairs!) • Remove organisational barriers • Open friendly no pressure, want to go back IKEA feel Time to listen Café Culture • • • Café How to listen (Right people right skills) CAFÉ SPACE* • • • • Outside space • HIVE – explanation for all – focus • Avoid Official feeling • Ownership/trust • Time bank? Rich city (not monitory) Café Conversation space • • • Reassuring – want to come back Personal contact Multi use (small groups, open space, • • • Creche facilities individual privacy) • • Dementia friendly • *Cafes – different zones • Mini HIVES across the City • Art, welfare, music, quiet, creative **cake** • **coffee** • Table number and names in group: 6 Kevin Bristow, Janice Burkinshaw, Richard Myers, Philip Perry, Innes Richens, Andrea Still, Cllr Judith Smyth, Nicki Youren
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