T F -NOC fla sh pre se nta tio n RE ST E NA T F -NOC me e ting , Dub ro vnik 15-16.02.2012 Yve s Sc ha a f yve s.sc ha a f@ re ste na .lu
Ne two rk 2
Ne two rk What infr astr uc tur e have your or ganization de ploye d? (e .g. fibe r + e quipme nt) (1/ 2) ● Ba c kb o ne b a se d o n 300km da rk fib re (IRU c o ntra c ts) ● Ac c e ss links a re da rk fib e r o r ma na g e d e the rne t se rvic e s ● 9 o ptic a l POPs – Pa ssive DWDM a nd CWDM Mux/ De mux (AF OP) – Ac tive de vic e s/ tra nspo nde rs (Mic ro se ns) ● 13 ro uting / switc hing POPs – Cisc o 7600/ 6500-E / 4500-E / 3750G – OOB a c c e ss via PST N / UPS / c o o ling ● Ab o ut 60 e nd-site s ma na g e d CPE : Cisc o 1841/ 2960G ● T ra nsit pro vide rs: ROOT , L e ve l3, DWS (GE ANT ) 3 ● Pe e ring s @ L U-CIX, E CIX, F ra nc e IX
Ne two rk What infr astr uc tur e have your or ganization de ploye d? (e .g. fibe r + e quipme nt) (2/ 2) 4
Ne two rk What se r vic e s ar e your or ganization offe r ing and maintaining ? (1/ 3) ● Ac c e ss se rvic e s – IPv4/ I Pv6 ne two rk a c c e ss b a se d o n ● Da rk fib e r links (1 - 10 Gb it/ s) ● Ma na g e d E the rne t se rvic e s (8 - 100 Mb it/ s) ● F T T H/ DSL (a lso fo r individua l use rs) (100 / 50 Mb it/ s) – Co nne c tivity se rvic e s ● E duro a m ● VPN – Po int-to -po int c irc uits, la mb da o r vla n b a se d (1-10 Gb it/ s) 5
Ne two rk What se r vic e s ar e your or ganization offe r ing and maintaining ? (2/ 3) ● E nd-site pe rfo rma nc e ● DNS se rve rs a nd re so lve rs, a nd se rvic e mo nito ring inc luding DNSSE C ● PE RT ● Re g istry a nd re g istra r fo r .lu ● NRE N CE RT / CSIRT ● L u-Grid, in c lo se ● L IR se rvic e c o lla b o ra tio n with Be g rid ● Ne two rk a ddre sse s ● Inte rne t e xc ha ng e po int (IP/ IPv6) a ssig ne me nts (L U-CIX), te c hnic a l ● NT P suppo rt ● Ma na g e me nt o f ● Use r He lpde sk a nd NOC institutio na l CPE se rvic e 6
Ne two rk What se r vic e s ar e your or ganization offe r ing and maintaining ? (3/ 3) ● E -Ma il se rvic e s ● Ho sting se rvic e s – Va lue a dde d a c c o unt – Co mple te we b ho sting fo r a ppo x. 15K use rs se rvic e a nd 35K stude nts – De dic a te d virtua l – We b ma il se rve rs – Spa m/ Virus pro te c tio n – De dic a te d physic a l se rve rs – E ma il dire c to ry ● Se rve rro o m (da ta c e nte r – Ma iling lists infra struc ture ) o pe ra tio n – Online a c c o unt ma na g e me nt – Ce ntra l spa m a nd virus pro te c tio n g a te wa y fo r 7 ma il-do ma ins
Ne two rk Whic h tools ar e you using to manage / monitor the ne twor k? ● Na g io s (Ic ing a ) / ● RIPE T T M (T e st T ra ffic pnp4na g io s (285 ho sts / Me a sure me nts) / 1080 se rvic e c he c ks) DNSMON ● MRT G / rrdto o l ● RIPE RIS (Ro uting Info rma tio n Se rvic e ) ● Custo m-ma de g ra phs b a se d o n SNMP/ rrdto o l ● Ne two rk ma na g me nt pla tfo rm (NMP) fo r ● Co lle c td - se rve r sta tistic s o ptic a l de vic e s ● PHP-we a the rma p ● VSphe re ● NF Se n ● NDT ● CL I (ssh) ● Syslo g -ng ● Ra dia to r(ta c a c s) / 8 F re e Ra dius ● Inve nto ry sc ripts (ra nc id
NOC struc ture 9
NOC struc ture Whic h r ole s and c ove r age and r e sponsibility doe s your staff have ? ● NOC re spo nsib ilty inc lude s – Se rvic e de ve lo pme nt/ pro visio nning – Da ily se rvic e o pe ra tio ns a nd – On-site insta lla tio ns ● NOC in c ha rg e o f NRE N a c tivitie s a nd pa rtic ipa tio ns in a c tivitie s re la te d to GE ANT / T e re na / RIPE / CE NT R/ IE T F ● NOC sta ff pe rfo rms a 24x7 c o ve ra g e ● NOC b a sic ide a is "sta ffme mb e rs a c q uire a c o mmo n kno wle dg e o f running se rvic e s" ● NOC sta ffe d b y va rio us te c hnic a l e xpe rts to re a c h a full se rvic e c o ve ra g e 10
NOC struc ture Whic h r ole s and c ove r age and r e sponsibility doe s your staff have ? ● NOC re spo nsib ilty inc lude s – Se rvic e de ve lo pme nt/ pro visio nning – Da ily se rvic e o pe ra tio ns a nd – On-site insta lla tio ns ● NOC in c ha rg e o f NRE N a c tivitie s a nd pa rtic ipa tio ns in a c tivitie s re la te d to GE ANT / T e re na / RIPE / CE NT R/ IE T F ● NOC sta ff pe rfo rms a 24x7 c o ve ra g e ● NOC b a sic ide a is "sta ffme mb e rs a c q uire a c o mmo n kno wle dg e o f running se rvic e s" ● NOC sta ffe d b y va rio us te c hnic a l e xpe rts to re a c h a full se rvic e c o ve ra g e 11
NOC struc ture How is your NOC or ganize d? (e .g. c e ntr alize d, distr ibute d or out-sour c e d) ● T e c hnic a l te a m sta ffe d b y 7 e ng ine e rs ● F la t struc ture ● Re a c ha b le during o ffic e ho urs 8h00-12h00 13h00-17h00 ● Outside o ffic e ho urs – One e ng ine e r o n-duty with we e kly ro ta tio n – SMS a le rts se nd o ut b y Na g io s syste m ● On-duty e ng ine e r is no t re a c ha b le to use rs, e xc e ptio ns: e me rg e nc ie s, ide ntifie d pa rtne rs ● Inho use NOC, no se rvic e o pe ra tio n is o utso urc e d 12
NOC struc ture How doe s the NOC wor k with diffe r e nt kinds of tools? (e .g. tool inte gr ation) ● Mo nito ring to o ls – Mo st run sta nd-a lo ne – Re q uire ma na g ing duplic a te d da ta se ts ● Co nfig ura tio n to o ls – So me a re inte g ra te d thro ug h in-ho use da ta b a se , if no t the y run sta nd-a lo ne ● Ba sic s o f use r inte rfa c e to o l inte g ra tio n – Ac c e ss thro ug h we b inte rfa c e – Authe ntic a tio n (a utho risa tio n) thro ug h SAML 13
F ro nt e nd 14
F ro nt e nd What type s of use r s ar e using your ne twor k and se r vic e s? ● Use r c o mmunity c o mpo sitio n – Institutio ns: stude nts, pro fe sso rs, te a c he rs, re se a rc he rs, lo c a l sta ff – Individua l e nd-use rs: te a c he rs, re se a rc he rs ● Numb e r o f c o nne c te d institutio ns Primary schools Secondary schools Universities Further education Research institutes Libraries, museums Cultural institutions Other 0 20 40 60 80 100 120 140 160 180 ● E stima te d numb e r o f e nd-use rs : 55 000 15
F ro nt e nd How doe s the SL As or agr e e me nts you have with your c ustome r s look like ? ● No SL A, we do g a ra ntue e b e st e ffo rt ● Ava ila b ility a nd pe rfo rma nc e is a t a pe rc e ive d hig h-le ve l, b ut no a c tua l re po rting is in pla c e Whic h tools ar e use d to c ommunic ate with and ke e p tr ac k of use r s? ● Prima ry c o mmunic a tio n do ne via suppo rt line (he lpde sk) a nd de dic a te d e ma il a dre sse s: a dmin|he lpde sk|no c @ re ste na .lu – Pho ne c a lls a re re g iste re d a nd tra c ke d within a c usto mize d da ta b a se 16 – E ma ils a re ha ndle d via OT RS tic ke ting syste m
I nte r-NOC c o mmunic a tio n 17
I nte r-NOC c o mmunic a tio n How do your NOC c ommunic ate inte r nally and with othe r gr oups in your or ganization? ● We (RE ST E NA NOC) – Are a g ro up o f 7 pe o ple – Sha re a n o pe n spa c e o ffic e – Ha ve dire c t fa c e -to -fa c e c o mmunic a tio n – Use Ja b b e r – Co mmunic a te via e -ma il – So me time s re q uire a pho ne fo r inte rna l 18 c o mmunic a tio ns
I nte r-NOC c o mmunic a tio n How doe s your NOC c ommunic ate NOCs outside your or ganization? (e .g. pr ovide r and/ or c ustome r NOCs) ● Sa me to o ls a nd me a ns a s with use r c o mmunic a tio n (pho ne , e ma il) ● SMS no tific a tio ns b y institutio na l mo nito ring se rvic e Whic h tools ar e use d to fac ilitate inte r -NOC c ommunic ation? ● No c usto me r NOCs, de a ling with institutio na l te c hnic a l sta ff ● Pe rfo rma nc e mo nito ring a nd no tific a tio n se rvic e to wa rds c usto me rs ● T ic ke ting syste m (OT RS), fo r c usto me rs a nd pro vide rs 19
Do c ume nta tio n 20
Do c ume nta tio n What infor mation do your NOC doc ume nt? ● All se rvic e re la te d a nd o pe ra tio na l info rma tio ns like – Ope ra tio na l pro c e dure s – Se rvic e / ne two rk / POP se tup – Co nta c ts – Ma inte na nc e c o ntra c ts – T e c hnic a l hints ● Inve nto ry da ta (ne two rk / se rve rs) Whic h tools ar e use d to c r e ate and update doc ume ntation? ● Wiki: Do c uwiki (a va ila b le o ffline fo r o n-duty e ng ine e r) ● Do c ume nts, dra wing s 21
Que stio ns ? T ha nk yo u yve s.sc ha a f@ re ste na .l u
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