Bennett International Transport, LLC Service Awards / BIT – 5 Years • Jamie Li “Success is a Journey”
Bennett Motor Express, LLC Service Awards / BME – 5 Years • Steve Bost – RRT • Monte Crisci – MVA • Dora Gallegos – HCS • Amy Koller – RRT • April Lisenby – RRT • Tina Luna – OBC “Success is a Journey”
Bennett Motor Express, LLC Service Awards / BME – 5 Years • Tim Martin - BEL • Thomas Smith – HCS • Saundra Weston – PFI • Dan White – PFI • Peggy Wilson – NCP • Keith Wunsche – Field “Success is a Journey”
Bennett Distribution Services, LLC Service Awards / BDS – 10 Years • Bernard Jones • Brenda Lipham “Success is a Journey”
Bennett Motor Express, LLC Service Awards / BME – 10 Years • Gary Gunderson – DST • Joan Law-Birdsong – RDC “Success is a Journey”
Bennett Distribution Services, LLC Service Awards / BDS – 15 Years • Jeremy Taylor • Robert Walker “Success is a Journey”
Bennett Motor Express, LLC Service Awards / BME – 15 Years • Bruce Gallop - Field • Katherine Holt - SWA “Success is a Journey”
Bennett Distribution Services, LLC Service Awards / BDS – 20 Years • Floyd Page, Jr “Success is a Journey”
Bennett Motor Express, LLC Service Awards / BME – 20 Years • Jac Carpenter - Field • Jeannie Harding - MMS “Success is a Journey”
Bennett Motor Express, LLC Service Awards / BME – 25 Years • Duane Green “Success is a Journey”
Bennett Motor Express, LLC Bennett Motor Express 2014 Workshops “Success is a Journey”
Bennett Motor Express, LLC ACE DORAN / Introductions Len Johnson “Success is a Journey”
Bennett Locations 625 trucks BME Terminals BME Company Stores Corporate Office
Bennett / Ace Doran Locations 175 trucks Total = 800 trucks BME Terminals BME Company Stores Ace Doran Terminals Ace Doran Company Stores Corporate Offices
Safety Randall Vernon “Success is a Journey”
“Success is a Journey”
Bennett Motor Express, LLC 51% of all points in SW “Success is a Journey”
Bennett has added two additional vendors to the list of locations that will perform a Mid-Trip inspection at locations in: Arizona, Arkansas, California, Colorado, Louisiana, Nevada, New Mexico, Oklahoma, Oregon, Utah and Texas. Again, Bennett will pay for this inspection, however: this inspection will not be a replacement for your Annual inspection. “Success is a Journey”
Bennett Companies Intervention Thresholds “Success is a Journey”
Bennett Motor Express, LLC IT/Technology Tim Hadden “Success is a Journey”
Bennett Motor Express Technology
Driver Mobile Application • Current Load Assignment Details • Load boards • By State • By Miles Radius • By Miles From Current Location • Driver Paperwork Status - View Driver Paperwork Received • Driver Alerts • Late Logs • Late Fuel Tax • Late Compliance Information • Settlement Reports • Driver View Personal CSA Scores • Comdata Reports • Agent Search • Check Call • Run Miles By Zip or City • LTL Load Search
Entering Loads is very important in 2014. Drivers search for loads by weight, length, and height
Why Order Entry Is So Important!!!! Click on Type In Search By Select Load or View Load Available State, Miles Loads Details “Find LTL Dimensions Radius, or Loads” Current Location Radius
Using Drive w w w .bennettig.m obi Axle Log Into the Driver Mobile Application. Click on Upload Documents
Using Drive Axle If you are Sending a BOL Select Load Load Documents (BOL) Documents then select Other (Logs, Fuel Doc’s, Etc…) your load on the next screen If you are Sending Logs, Fuel Envelopes, or any other document please select Other.
Using Drive Axle Tap the screen to capture Document. Note: Please hold the tablet still to ensure a good photograph Use the Orange guidelines to trim the page to the appropriate size. Then Click the Trim Button
Using Drive Axle To Add additional pages click on “Add Page”. Note: Please only send BOL’s for selected Load Num ber. All Other Docum ents can be sent together using the send other docum ents selection. Click Send
View ing Logs in TMS Yellow Missing Log – Not Late Red – Late Logs White Log Received – Click on Date to view log.
XATA/ XRS XATA/ XRS Upgrade Messaging – All upgrades should be completed in March/ Early April
ELOGS/ E-Fuel Tax Electronic Logs – No More Sending Logs No More Lost Paperwork No Worry about Record of Duty Status Violations No Worry about Form and Manner System Notifications when driver approaches 11, 14, and 70 hour violations Why Electronic Fuel Tax? No Fuel Receipts No Fuel Envelopes Accurate Route Mapping for Road and Fuel Tax Automated Fuel Tax and State Reports
Bennett Motor Express, LLC 5 Star Customer Care Jodi Penn “Success is a Journey”
Bennett Motor Express, LLC 5 Star Care - What does it mean? • We already do a pretty good job – we think • We probably can improve. • We need to define what we do well and where there is opportunity for improvement • We need a roadmap to implement our ideas “Success is a Journey”
Bennett Motor Express, LLC How do we get there? • Let’s learn from the best • Let’s figure out how to apply what they do to what we do everyday • Let’s make sure we keep what we do well • Let’s measure our progress • Let’s involve everyone “Success is a Journey”
Bennett Motor Express, LLC What we Hear from the Best • Many companies wow their customers on occasion – the “Remarkable” companies exceed customers’ expectations as a standard call of duty. • Exceeding customers’ expectations is the true caring strategy and paying attention to every detail is the tactic by which it is accomplished. • Remarkable companies: BELIEVE the best IN each other WANT the best FOR each other EXPECT the best FROM each other • Are we there yet??? “Success is a Journey”
Bennett Motor Express, LLC Ideas Going Forward Defining what 5 Star Service is for Bennett – What are the values that support Service – What would differentiate us from competitors – What matters to our internal & external customers – What specific behaviors do we want to see – How will we know when we get there “Success is a Journey”
Bennett Motor Express, LLC 5 Star Service for all Internal & External Customers Management Employees Owner External Customer Operator Agents Suppliers “Success is a Journey”
Bennett Motor Express, LLC Our Owner Operators • What do we already do well Fast pay No forced dispatch Driver tools Driver lounge • What else could make a difference? – How can we: “Make Ben’s Day”? “Success is a Journey”
Bennett Motor Express, LLC Make Ben’s Day: The Life of a Truck Driver Over the road truck drivers are away from home most of the month, with only 2-4 days spent at home. Despite the advances of automation, over the road truck drivers can feel disconnected from family and friends. Like most of us, over the road truck drivers do this job to provide for their families and create the life they want. So what matters to this important internal customer? “Success is a Journey”
Bennett Motor Express, LLC Questions to Consider… What are the biggest barriers we face in providing “Remarkable” service? How can we “make Ben’s Day”? “Success is a Journey”
Bennett Motor Express, LLC Critical Areas 5 Star Customer Service (Jodi Penn) Brokerage – How do we make it better? (Dick Davis) Capacity/Utilization (John McGahee) Regulatory Compliance (Randall Vernon) International/Warehousing (Tricia Reynolds / Chris Sasser) “Success is a Journey”
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