Students First: A Culture Of Listening & Improving Debi Gaitan - PowerPoint PPT Presentation

Students First: A Culture Of Listening & Improving Debi Gaitan Vice President for Student Success, Northwest Vista College Patricia Parma Associate Vice Chancellor for Student Access and Success Initiatives

Overview Understanding Our Diverse Student Population ! Key Methods For Listening ! Turning Listening into Learning ! Results ! Lessons Learned and Next Steps !

THE ALAMO WAY Student Principle-Centered Performance Success Leadership Excellence Board Policy B.9.1 Board Policy B.9.1

Vision Alamo Colleges will be the best in the nation in Student Success and Performance Excellence Mission Empowering our diverse communities for success. Values Students First Data-Informed Can-Do Spirit Community-Engaged Respect For All Collaboration

THE ALAMO COLLEGES FAMILY

Students Time Student Profile 100,000+ Students 62% Hispanic 8% African-American 70% Receive Financial Aid 24% White 3% Asian 3% Other 62% Underprepared 57% Female 43% Male 19% Full-Time 81% Part-Time

KEY METHODS FOR LISTENING • National Surveys • Community Partnerships • Face-To-Face • Cross College & Interactions ACD Teams • Point Of Service • Social Media Surveys • Focus Groups • Complaint Management • Student • P-16 Evaluation & Instruction Partnerships

TURNING LISTENING INTO KNOWLEDGE

STUDENT SUCCESS PRINCIPLES ! !"##$%#&'%(%"(&)$#$'*%$'+( *,-$&.&#&'%(+*/0(*#"'+(*))(0%12&'%( +3"1/0(4$%-(*(0%12&'%5,&'%&3&2(.$0$"'( %-*%(*223&00&0(2$.&30$%6("7( /3&/*3&2'&00(*'2('&&208( ! 9",10("'(+*/0(3&7)&,%&2($'(%-&(2*%*( *'2(2&%&3#$'&(*'2(&#/)"6( #"2$7$,*%$"'0("7("13(:&6(0%3*%&+$&0(%"( $#/3".&(&;1$%6("1%,"#&08( Board Policy F.6.1 Student Success

!"!#$ !"#$%&''()) !"))&0'(") .)'+/ *+",+&-- !"#$%&'(") Iterative Listening, Engaging and Learning

MyMAP for Success Case Iterative Listening, Engaging Management & Learning Advising Caseload AlamoADVISE Touchpoints 350:1 Progress Assigned Certified Completion Advisor

MyMAP for Success Contextual Iterative Listening, Learning Engaging & Learning Transfer Experiential Advising AlamoINSTITUTES Learning Guides Progress College Readiness Completion Support

RESULTS

!"#$%&'()"&*+,&-./0 Percent Overall Satisfaction 86 84.3 &'((') 84 82 81.8 82 80 79 78 78 77 !"# 76 $%! 74 72 2014 2016 2018

!"#$%&'()"&*+,&-./0 Percent Overall Dissatisfaction 11 10 &'((') 9 8 8 8 7 6.7 7 5 5 !"# 5 $%! 3 1 2012 2014 2016 2018

!"#$%&'()"&*+,&-./0 Concern For Individuals &'((') 6 5.8 5.7 5.7 5.5 5.6 5.4 5.3 5.3 5.4 5.2 !"# 5 $%! 4.8 4.6 2014 2016 2018

!"#$%&'()"&*+,&-./0 Student Centeredness 6 5.9 !"##"$ 5.8 5.8 5.6 5.6 5.5 5.5 5.5 5.5 5.4 5.2 5.1 5 4.8 4.6 2012 2014 2016 2018

!"#$%&'()"**#+,-.()"//&0&(!#$1&.("2(!-#3&+-(4+050&*&+- Advising Satisfaction 48 50 45.6 45 !"##"$ 38.9 40 36.5 35.9 32.9 35 30 25 20 15 10 2013 2015 2017

!"#$#%& LESSONS LEARNED ' Realization that poverty !"#$%&'(%#)*(+&,%*-&.%/0&&&&1(%2/)+&34567%))8& is our competitor. !"#$%9 ' Listening and learning is iterative and changes throughout the student’s academic journey. NEXT STEPS ' Implement AlamoPROMISE. ' Student advocacy and wrap-around support

Q & A Panel Anna Bustamante , Board of Trustee, District 3 Clint Kingsbery , Board of Trustee, District 8 Dr. Gene Sprague , Board of Trustee, District 6

Student Success Student Experience !"!#$%&'(%)*++,--%. !'/01'(0/2%#+34,50+%$('2(,--6 7'//,+10'/%18('*28%9/1("%. :/;'3(40/2<%7'==,2,% >,340/,--<%$=3/%'&%)1*4"<%3/4%)*++,--%7'*(-,6 $('2(,--%18('*28%3/4%1'%7'5?=,10'/%. #=35'#@AB)9<% #=35'BC)DBDED9)<%)1*4,/1%F,3(/0/2%:*1+'5,-<%3/4%G'3=% 7'5?=,10'/6 Board Policy F.6.1

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