STAFF FF SUPP PPORT RT PROG OGRA RAMME Revd Kevin Charles - PowerPoint PPT Presentation

STAFF FF SUPP PPORT RT PROG OGRA RAMME Revd Kevin Charles Chaplain / Staff support lead Tracy Cunningham Clinical Navigator and Paramedic Emergen gency y care | U Urgent t care | W We care

Listening Events. What our staff said… DEBRIEFING SUPPORT SUPPORT EACH OTHER RESPECT FOLLOW UP WELFARE CALLS FEELINGS OF STRESS POST INCIDENT SUPPORT LACK OF WELFARE SUPPORT RESPECT AND ATTITUDE PTSD / STAFF Emergen gency y care | U Urgent t care | W We care WELFARE

What our staff f said… STAFF WELFARE AND SUPPORT PEER SUPPORT PASTORAL SUPPORT SUPPORT AFTER INCIDENT CREATE A FAMILY ATMOSPHERE RECOGNITIO GNITION N OF BEING NG HUMAN N AND HAVING NG FEEL ELING INGS Emergen gency y care | U Urgent t care | W We care

What our staff said… STAFF F SUPPOR ORT T NOT ONLY AFTER DIFFICU CULT LT JOBS S BUT DURING DIFFICU CULT LT TIMES S IN O OUR PERSO SONAL NAL LIVES Emergen gency y care | U Urgent t care | W We care

A A Cry for Help Hi Kev We met the other r day at when n you came to offer r suppo port after the sudde den n death h of a colleag ague ue. Sorry y to bother r you but I was given en your r number ber and I thought ht you might be able to help p me. My crew w mate and I were the first st on scene ne at a chi hild ld hanging ing and I'm so incre redi dibly bly upset. I'm also very y emba barrassed rrassed that I'm feeling ling this way as it is my job and I should ld be able to deal l with it. I couldn't dn't face going into work last night, so I didn't n't. I'm due back in on Monday ay but I'm scared. ed. I just want you to text me and say it will l pass. s. Emergen gency y care | U Urgent t care | W We care

Intro roduced duced a Model of Staff ff Suppo port rt PAM Trauma Risk Management (TRiM) P2P / PCW / Mediation / Manager support / Networks / Trade Union Support Self Care and PAM Assist Emergen gency y care | U Urgent t care | W We care

Staff f Suppo port rt Init itiat iative ives Chaplain n / Staff f Supp ppor ort t lead role • P2P/P /PCW CW (Pastoral oral Care Worke kers) • Trauma Risk Inciden dent t Management ent • LGBT (Lesbi bian, , Gay, Bisexual and • Transge gender der) ) / BME (Black k and Minor ority ty Ethni nic) c)/ Disability ty netwo work k launch ch Suicid cide e prevent ention on • Menta tal Health h Awa wareness ess / My • Resilience ence Matter ers Emergen gency y care | U Urgent t care | W We care

Staff f Suppo port rt Init itiat iative ives Emergen gency y care | U Urgent t care | W We care

What is Peer r to Peer? r? • Coll lleagu eague e support ort • A list sten enin ing g ear • A safe ‘space’ for an individual to ‘download’/talk • Signp gnpos osti ting ng to support ort/ad /advice ice • Support ort ident entifyin ifying g possib ssible le solu luti tion ons Emergen gency y care | U Urgent t care | W We care

What P2P is not…. • Counselli unselling ng or Thera erapy • To take ke on the e prob oblem em/is issue ue • To fix x the e prob oblem em/is issue ue • To find nd all l the solu luti tion ons • A referral ferral rout ute e to Occup cupati tion onal l Healt lth Emergen gency y care | U Urgent t care | W We care

P2P Volunt nteer r Netwo work rk 200 intern 200 ternall lly y train ined ed P2P P sta taff ff acros ross s EMAS S • (addit itional ional 20 await itin ing g train inin ing) ) Training consists of….. • All l volu lunteers teers prov ovid iding ng sup upport ort to their ir • coll lleagu eagues es All l volu lunteers teers comm mmit it to and sign gn • confide nfident ntia ialit lity y agree eemen ents ts Emergen gency y care | U Urgent t care | W We care

P2P success… How it is measured? • 1398 8 staff f cont ntacts cts in the e firs rst year • 3570 0 staff f cont ntacts cts in secon cond year • 4424 4 staff f cont ntacts cts in year r three ree Emergen gency y care | U Urgent t care | W We care

P2P Contac act Themes • Feeli lings ngs of stres ress s / anx nxiety iety / depress ression ion • Bereav eavem ement ent foll llowin owing g death th of coll lleagu eagues es • Impact ct on home me life fe due e to late te fini nishi hing • Pers rson onal l and nd domest estic ic matt tters ers • Feeli lings ngs of lack ck of sup upport ort Emergen gency y care | U Urgent t care | W We care

P2P P Succes ccess • NHS Employers loyers best st practi ctice ce case se study udy • We have sha hared red our model el with th a wide e range nge of part rtners ners and nd other her prov ovid iders ers • Credit edited ed by MIND D as a model el of good od practi ctice ce of sta taff ff sup upport ort • Increa crease e in working king with th TASC SC (The e Ambu bula lance ce Servi vice Cha harit rity) y) Emergen gency y care | U Urgent t care | W We care

P2P How does it work? Support from the top (champion) Co-ordinator Training programme Volunteers Train Launch Programme Emergen gency y care | U Urgent t care | W We care

What t have e we done? ne? • Profess ofessional ional beha haviou iour in the e work k place ce progra ogramm mme • Resi silien lience Train inin ing g • Bereav eavem ement ent sup upport ort prov ovid ided ed by Chapl plain in / P2P / PCW’s • Work k with th MIND (Ment ental l Healt lth Charit rity) y) Emergen gency y care | U Urgent t care | W We care

Wellb llbeing ing / Stress ss Awareness ness • An acut ute e stres ress s reacti ction on is defined fined as a breakdo eakdown wn in normal rmal copin ing g stra rategi gies es often ten triggered iggered or esca calated ted by a socia cial l cris isis is. • The e natu ture and nd severi verity y of this is depen pends s on the e impact ct on fun uncti ctioni ning. g. • Some e peop ople le can n be more e vul ulnera nerabl ble e to stress ress based sed on recent ent events ents, , backg ckgrou round, d, hist story ory and nd biop opsych ychoso soci cial l facto ctors rs (liv ive, e, love, e, do). Emergen gency y care | U Urgent t care | W We care

Wellb llbeing ing / Stress ss Awareness ness  Relaxation techniques.  Breathing exercises.  Meditation.  Self awareness/emotional intelligence.  Mindfulness.  Regular exercise.  Existing support mechanisms.  Stress and distress.  Rational detachment. Emergen gency y care | U Urgent t care | W We care

What t are e we doin ing g next xt? • P2P / PCW volunteers to undertake training in Mental Health signs / symptoms / awareness • Roll out P2P model takes place 17 th May for our Community First Responders • National event in partnership with WMAS (West Midlands Ambulance Service) to share, learn and support ongoing development across the Ambulance sector • Looking at a way of using our retired colleagues to offer support for new members of staff Emergen gency y care | U Urgent t care | W We care

P2P Does s work! John’s Story One persons true account of how Peer 2 Peer support helped. Emergen gency y care | U Urgent t care | W We care

Three points to consider… Do we we listen en or look k out for our colleagues gues cry for help? ? What suppo port rt can we or do we offer er? It doesn’t have to cost much to look after wh what we we have Emergen gency y care | U Urgent t care | W We care

Martin Luther King junior…. Emergen gency y care | U Urgent t care | W We care

P2P it Works THANK YOU Revd Kevin Charles Chaplain and Staff Support Lead 07815 945405 kevin.charles@emas.nhs.uk Tracy Cunningham Clinical Navigator / Paramedic and P2P Volunteer tracy.cunningham@emas.nhs.uk Emergen gency y care | U Urgent t care | W We care