SPECIAL GENERAL MEETING CEO Presentation 31 July 2017 1
auDA’s Constitution - Preamble Taking the view that the Internet Domain Name System is a public asset, and that the .au ccTLD is under the sovereign control of the Commonwealth of Australia, auDA will administer the .au ccTLD for the benefit of the Australian community 2
auDA Stakeholders • Australian Government • Members • Supply Class – registry, registrars and their resellers • Demand Class – domain name registrants and users of .au domain names • Accredited .au registrars and potential registrars that are not members • Domain name registrants that are not members • Broader Australian Internet Community (as per auDA’s constitution) • Global Internet community (as per RFC 1591) 3
Reforms at auDA • Governance • Organisational • Policy & Compliance • Registry Transformation Project 4
Governance 5
Expense Management Review • Board decided to undertake an independent review of expense management • Appointed PPB Advisory – Forensic Review • 2 phases: • Phase 1 – travel and expenses review under instructions from Maddocks commencing in February 2016 • Phase 2 – forensic investigation under instructions from Ashurst commencing in September 2016 6
Expense Management : Overall findings The review of travel and expenses identified there was a lack of formal policies and procedures governing how travel and expenses were managed at auDA. There were high levels of expenditure on international travel and reimbursement arrangements with international bodies that lacked transparency, which should have warranted a more robust process; There was general a lack of formal procedures and supporting documentation. 7
Governance Reform • Cameron Ralph Report made 16 recommendations and was adopted by the Board on the 16 th of October, 2016. The Board approved for 15 of these recommendations to be implemented by Management. Recommendation 8 - expanding and broadening the membership base - was placed on hold pending a strategic review. • Recommendations included: • Board Strategic Retreat, re-draft of Delegations Framework, introduction of Board policies and behaviours, develop key messages on accountability, membership reform, independent election conduct, director training, development of a skills matrix, external expertise to be communicated to stakeholders, modernised and reform auDA’s Constitution, and a 4 th independent director. • Rec 16 – “In the meantime, the Board should consciously work to adopt ASX good governance principles to the extent practicable within the current Constitution and Rules”. • https://www.auda.org.au/assets/Uploads/Cameron-Ralph-Report-for-auDA2.pdf 8
Governance Reform – next steps Cameron Ralph Khoury has been retained to complete: Board Values • Board Charter • Board Code of Conduct • Implementation of a Board Skills Matrix • Enhanced Induction Program for Directors • Board Evaluation Process, and • Update our accountability and governance framework • 10
Strategic Review 2017 • Board has initiated a strategic review commencing in July 2017 with the objective to: Reposition auDA to enhance its role, improve its processes and services, redefine its scope, shape its spheres of influence, and provide greater benefit to the Australian community • Extensive stakeholder, member and industry consultation over the next 6-8 weeks • Public document for comment late September 2017 11
Organisational Reform 12
Membership service improvements § A membership wide feedback survey - 2016 § Made becoming a member easier – online application - 2016 § Increased our member communications – monthly newsletters increased from quarterly as of January 2017 § Improved the content in communications – 2017 § Commenced a Registrar Roadshow - 2017 § Launched a Membership Meet-up series (recorded) § Mapped all of our key stakeholders - investing in key partnership to benefit the .au community - 2017 § Started a Consumer and Business Tips blog series - 2017 § Re-development of community programs - 2017 § Direct Reg research prior to drafting policy - 2017 13
Financial Management Reform • Introduction of in-house CFO, financial management processes, payroll and HR management software; better alignment of financial controls with organisational requirements: Payroll Tax refund - $450K • Dedicated travel and expenses management process – introduction of travel diaries requirement for all directors and staff: FBT liability - $100-200K • Budgetary processes by business unit and activity with managers responsible for expenditure and financial controls 14
Further Organisational Improvements • Implementation of internal policies/processes: Delegations; Procurement; Travel; Communications; EAP; Whistle Blower; Bullying and Discrimination; Leave; Security at auDA. • Development of comprehensive Enterprise Risk Strategies. • Improvements in technology administration including system administration reporting and documentation. • Introduction of specialist staffing skills focussed on organisational efficiency improvements in complaints, service delivery, policy development and engagement. 15
Technical Operations Review • auDA commissioned an independent review of technical operations in December 2016 • Mike Burgess (formerly Chief Information Security Officer, Telstra, and Deputy Director of Australian Signals Directorate) tasked to report on: • Technical management of the .au zone file and its sub-zones; • Compliance with DNSSEC and Information Security Standards • Management and Maintenance of a secure and stable DNS 16
Policy & Compliance 17
Unauthorised Business Use 18
Unauthorised Business Use – next steps • Currently undertaking Warranty Checks for 7,158 domain name registrations suspected to be related to Unauthorised Business Use (UBU’s) • Since 1 May 2017, a total of 12,235 domain name licences have been the subject of deletion or have current Warranty Checks underway. 19
Policy Reform 2017-8 • auDA has no statutory status to impose and enforce policy. auDA relies on its contractual arrangements to impose and enforce its ‘Published Policies”. • auDA’s Published Policies are incorporated as a term of the contract between: • auDA and the Registrar (Registrar Agreement) • Registrar and registrant (Mandatory Terms and Conditions) 20
Policy Reform 2017-8 • 33 Published Policies which have not kept up to date with legislative change such as: • Competition and Consumer Act 2010; • Business Names Registration Act 2011; • Australian Charities and Not for Profits Commission Act 2012; • Charities Act 2013 • Published Policies are not user friendly – 13 policies contain complaints handling processes; • Policies have not varied through practice; • Inconsistent with Registrar Agreement and Mandatory Terms and Conditions (registrant obligations) • Contain documents which should not be Published Policies and incorporated as contractual terms, such as auDA’s Privacy Policy 21
Policy Reform 2017-8 • Terms of Published Policies have been varied through practice, and informal agreements: • Resulting in inconsistent application of the policy or inability to enforce the policy; • Lack of transparency and accountability; • Regulatory capture. auDA is committed to being inclusive of its regulated population and transparent in its policy review and development process. 22
Policy Reform 2017-8 § Policy Review Panel: § Chair, Mr John Swinson, King & Wood Mallesons; § 12 months process § EOIs for Panel members and Terms of Reference to be released soon; § Panel to representative and inclusive of all parties having an interest in the use of the .au DNS § Extensive public consultation will be under taken 23
Registry Transformation Project 24
Background - 2001 • Current industry competition model (registry, registrars, resellers, registrants), approved by the auDA Board in July 2001, originated from the 2001 auDA Competition Model Advisory Panel • Clear separation between policy and operations • Provision of registry services from auDA will be contestable, through a periodic open tender process • Registry Operator shall be subject to appropriate accountability mechanisms • auDA will set minimum technical standards, data protocols, security and service level agreements • 2001 tender (6 responses): • Ausregistry selected as the Registry Operator 2002 – 2006 (1 st term) 28
Background - 2004 • With respect to whether auDA itself should provide registry services – the auDA Board confirmed its commitment to maintaining a clear separation of policy and operations as part of the terms of reference of the Registry Competition Review Panel approved on 15 June 2004 • auDA Registry Competition Review Panel issued a report in Nov 2004 • Current periodic open tender process should be retained • Annual registry licence fee payable to auDA • Charging model for registrars to be proposed by winning tenderer • Licence term for 4 years • Recommendations approved by auDA Board on 22 Nov 2004 • 2005 tender (2 responses): Ausregistry selected 2006-2010 (2nd term) 29
Recommend
More recommend
