Sharing Success Stories from the Field Panelists: Pamela Pflueger, - PowerPoint PPT Presentation

Hearing Loop Advocates Panel Sharing Success Stories from the Field Panelists: Pamela Pflueger, Karen MacLennan, Monique Hammond, Barb Krause & Todd Hendries, Cheri Perazzoli, Carol Lomicky Moderator: Juliëtte Sterkens

Creating Communication Access In Airports Pamel ela Pflueger eger & Associ ciat ates, s, Inc. nc. and

Why A Wh y Are Hearing Loop op S Systems N Needed I In Airpor orts ts? People with hearing loss need:  Effective m methods of d daily p participation a and communication in traveling.  Recei eceive e emer ergen ency cy i inform rmation i in a clear ear, c complete, a and timely fashion.  Airpo ports m must comply w with t h the ADA, E Effective C Communi unication p n provision of Ti Titl tle II, S Sec ecti tion 5 504 of t the R Reh ehabilitati tion Ac Act, t, and the e Ai Air Carrier Ac Access Ac Act. t.

Legis isla latio ion A Affectin ing A g Airp rport rts A And A Assis isted L Listenin ing S g Systems ADA Title II, Effective Communication, Section 35.160  A public lic e entit ity m must e ensure t that c communic icatio ions w with m members o of the p public lic w with d disabil ilit itie ies:  Are as e effectiv ive a as communic icatio ion w with o others 28C 28CFR35 35.160 160 (A).  A pub public e entity m mus ust:  Furnis ish a appropria iate auxilia iliary a aids a and s servic ices 28 28 CFR 35. 35.160 160 (1) 1).  An auxilia iliary aid a and s servic ice i is an assis istiv ive l listenin ing s g system w whic ich i is a Hearin ing L g Loop S System.  The he pub public e entity m mus ust g give:  Prim imary c consid ideratio ion to the r requests o of the i indiv ivid idual 28C l 28CFR36. 36.16 160 ( 0 (2) 2).  In o order er to b be ef effec ective e auxi xiliary aids a and s services es must:  Be p provid ided in a accessib ible le f formats.  In a timely m manner.  Protect p privac acy a and indep epen enden ence. e.

Air Carrier Access Act (ACAA) Section 382.53  (a)(1) A carrier must ensure that a passenger with a disability who identify themselves as persons needing visual or hearing assistance:  Have prompt access to the same information provided to other passengers at each gate, ticketing area, and customer service desk that you own, lease, or controlled by the air carrier.  (3) At any U.S. airport covered by this paragraph where the airport has effective control over the covered gates, ticketing areas, and customer service desks:  Air carriers and Airports are jointly responsible for compliance.

Sec ection 504 504 o of the R he Reha ehabilitation Ac Act of 197 1973  Areas i in an airport wh wher ere F Fed ederal f funds a are e used ed f for progr gram/construction:  Requir ire au auxilia iliary aid aids an and service f for or e effective communicati tion.

Greater Rochester International Airport (NY)  ROC OC h has: Interpretype : this a allows P PWHL t to text v via l link nked l d laptop computers a at t tick cket c counters, c car r rental desks, s secu curity y check ckpoints, etc. c.  Public a acce ccess v s video phones, visual p paging o or messaging screens.  Loo oop s system w will ll be i e in a all l 21 gate a e areas / / hol old r room ooms and c con oncourses (designe ned by d by Heari ring ng L Loops U Unlimited, d, i ins nstalled by d by H Heari ring ng L Loop p Systems).  Cou ounter l loo oops a at all ll t ticket, g gate e and p poin oint of of s ser ervic ice/food cou ourt c counters.  Enha hanc nced l lighting will f flash t to signa nal b boardi ding ng t time a and d gate cha hang nges  Proj ojected date of of com omple letio ion f for or the l e loo oop s system: Fall, ll, 2 2018

Grea eater er Roche hester er Interna nationa nal Airport ort

 Loop systems are being installed in all gate area hold rooms in AUS Terminal Expansion Program  Includes 12 gates  Project date of completion: Fall, 2018 Austin-Bergstrom International Airport

Austin- Bergstro rom Interna nationa nal Airport ort

 Loop s system ems a are b being ng i installed i ed in all g gate a area ea h hold d room ooms i in PH PHX T Terminal 3 3 for or Sou outh a and N Nor orth C Con oncou ourse  Inc ncludes 25 g es 25 gates es  Other er area eas o of Termina nal 3 3 and T Termi minal 4 4 are being ng c consider dered  Proj oject d date of of com ompletion on: : Fall, 201 2018

Ph Phoe oenix x Sky H Harb rbor or Interna nationa nal Airport ort

Importance ce O Of Community A Advocacy!  Where’s your voice? Airports ts n nee eed t to h hea ear f from t thei eir c community ty to to v validate y e your use, s support, a and effec ectiven enes ess o of l loop s system ems  Most frequent feedback from airport staff: “We never receive any comments or complaints from people with hearing loss about using our facilities or services.”  Write to the Airport Executive Staff at each airport in your area: • Share e your e exper erien ences es • Sugges est w t ways to to improve c e communicati tion a acces ess

For q ques esti tions s contact ct: Pam am P Pflueg eger er Senior Business Development Consultant Hearing Loop Systems, Inc. 480 480-32 326-775 7759 pamela laapj@gmail. il.com

Karen MacLennan, AuD Audiologist North East Hearing

Monique Hammond, Pharmacist Author, Speaker and Hearing Loss Advocate www.hearing-loss-talk.com Monique.hearing@gmail.com Founding member Loop Minnesota www.loopminnesota.org Past president HLAA TC www.hlaatc.org

Loop M Minn nnesota  Since 2014  Loops around the Twin Cities  MN State Legislature 2017 Bill: Public Money for Loops in Public Places  Give a YouTube Loop Demo if possible  Public Access for PWHL  Success f ss for W r WHOL OLE S State

Effecti ective A Advoc ocacy Bui uild a a Power er Base se  Own Community, Place of Worship etc.  Connect with Others of Like interest  Network, Insider information  Example

Effecti ective A Advoc ocacy  Prepare for Meetings  Coherent Message  What is in it for your Contact?  Give a YouTube Loop Demo if possible  Be Ready to Answer Basic Questions  From om M Minnesota? a? Join u us at L LOOP MI MINN NNESO SOTA!

Messiah Gets a Loop Plymouth, Minnesota messiahchurch.org

Selling the idea • High percentage of seniors, snow-birds, world-travelers • Funding sources? Designated gifts? • Paid study: Estimated costs • “Is this a want or a need?” • “How many people are going to use it?” • Coaching • Inside • Outside • Ops presentation • Quality matters

It works! • Secret weapons

Community Outreach • Press Release • MN Conference of the UMC • Event • Loop “listeners” available • Juliëtte as guest speaker • Multi-Media (MN Department of Human Services, Deaf and Hard of Hearing Services, PSA) • Musical selection from church musicians • Child’s prayer • Information Fair

Making the ADA Work for You Advocacy & Access Go Hand in Hand Cheri Perazzoli GITHL Committee, Chair

Your Voice Will Make Change Happen!

Make A Request Put your request in writing. Specify what you need! Use ADA speak.

Ask for What You Need! Request communication access everywhere you go Thank venues and supporters

Additional Information : GITHLinfo@hearingloss.org

Carol Lomicky, PhD Professor Emerita in Journalism University of Nebraska at Kearney lomickyc@unk.edu

Panel Discussion Karen MacLennan Cheri Perazzoli Pamela Pflueger Carol Lomicky Monique Hammond Barb Krause & Todd Hendries