Select Com m ittee on Train Services Tuesday 2 1 st July 2 0 0 9 Connex representatives: Jonathan Metcalfe Bruce Hughes Norm Grady Catherine Baxter
THE FRANCHI SE MODEL The metropolitan train franchise model commenced in 1999: • finding the right balance between government support and the operational expertise provided by the rail franchisee • allocate risk to the appropriate party Having been responsible for operating train services to Melbourne’s eastern and north-eastern suburbs, Connex took over the entire train network in 2004 shortly after National Express left Melbourne: • at that time, Connex acted quickly to work with government to bring the network together and keep services running seamlessly The franchise model relies on the commitment of both parties to ‘partnership’
MELBOURNE’S RAI L NETW ORK - FAST FACTS • Annual turnover circa $740m per annum • Connex franchise employs over 2,500 staff • More than 213.6 million customer trips made on our trains (year to June 2009) • An average of 360,000 customers travel on our trains every weekday • 213 stations and 15 lines, compared to London’s 275 stations and 12 lines • 331 three-car units • 382kms of track - one of the largest, above ground rail systems in the world
MELBOURNE’S RAI L NETW ORK COMPARI SON Netw ork Length ( km ) Lines Stations MELBOURNE 3 8 2 1 5 2 1 3 Paris Metro 1 9 9 1 5 3 6 8 London 4 0 8 1 2 2 7 5 Underground New York City 5 3 1 .1 2 1 4 2 2 Subw ay Moscow Metro 2 8 2 .5 1 2 1 7 2 Rom e 3 8 2 4 8 Metropolitana MTR ( Hong Kong) 9 1 7 5 3 MRT ( Singapore) 1 0 9 .4 3 6 4 Seoul Metropolitan 2 8 7 8 2 4 8 Subw ay
VALUE FOR MONEY • In September 2005, the Auditor General released a report into the Franchising of Melbourne’s Train and Tram System: • The Auditor General’s view was that the franchise renegotiations resulted in a good outcome for the State • His overall conclusion is that the current train and tram franchise agreements represent reasonable value-for-money • This conclusion was principally based on his assessment that the payments the government negotiated with the train and tram franchisees were close to the best possible prices it could have negotiated for the sustainable operation of the metropolitan train and tram system • In NSW, the rail regulator (IPART) concluded that Melbourne’s railway was more efficient than Sydney’s in all areas of service delivery
MELBOURNE’S EXTRAORDI NARY TRAI N PATRONAGE GROW TH Growth in Use Over Three Years to June 2008 (%) 45% 38.7% 40% Note: Patronage on Transperth Train services rose by 19% in 2007/08, largely due to the introduction of the Mandurah Line. 35% 30.6% 30% 27.2% 25% 20% 14.5% 15% 9.5% 8.9% 8.8% 10% 5% 0.7% 0% Melb Roads Adelaide Metro Melb Tram CityRail (NSW) TransPerth CityTrain (QR) TransPerth Trains Melb Train
MELBOURNE’S EXTRAORDI NARY TRAI N PATRONAGE GROW TH Growth in Use Over Three Years to June 2008 (millions) 60 56.1 50 40 30 25.8 20 13.8 13.2 13.0 10.0 10 4.1 0 Adelaide Metro Melb Tram CityRail (NSW) TransPerth CityTrain (QR) TransPerth Trains Melb Train
A SYSTEM UNDER PRESSURE • Patronage grew by 80% since 1999 • Fleet expanded by just 9% • Total weekly services increased by 1,500 since 1999 • Load breaches increased sevenfold from 2001- 2008 • Special events requirements and services expanded dramatically since 2004 • Congestion increased
NOVEMBER 2 0 0 8 TI METABLE • The Novem ber 2 0 0 8 Tim etable and the New Operating Plan aim ed to m itigate the im pacts of congestion on operating perform ance: • This timetable expanded capacity in congested corridors and, on a weekly basis, provided 277 additional services and 51 extended services. • To facilitate this change, the timetable also started to untangle the network by changing the way train services use the City Loop. • The timetable has been successful, with punctuality improving to 94.8% in December 2008 and average train loads decreasing in key corridors.
CUSTOMER EXPERI ENCE W HY Cam paign Meet Our Managers
PROJECT DELI VERY TRACK RECORD • North Melbourne station platform 5/ 6 extension • Cranbourne siding and station Upgrade • Clifton Hill Rail Project • North Melbourne station upgrade • FSS platforms 12/ 13 • Craigieburn stabling sidings – Stage 2 • Laverton Rail Upgrade • Springvale Road grade separation
I NDUSTRI AL ENVI RONMENT • Decade of industrial harmony, cf: 1980s • Need to increase services to carry more customers • New trains not coming until late 2009 • Need to get same trains running more often • FMP the solution • MOU
LONG HOT SUMMER • Record heat • Air conditioning vulnerability • Track • Signals • Power supply
Max. Temperature °C 15 20 25 30 35 40 45 50 I MPACT ON SERVI CE DELI VERY 1-Jan 2-Jan 3-Jan 4-Jan 5-Jan 6-Jan Temp °C 7-Jan 8-Jan 9-Jan 10-Jan 11-Jan 12-Jan 13-Jan 14-Jan 15-Jan 16-Jan Cancellations 17-Jan 18-Jan January & February 2009 Cancellations 19-Jan 20-Jan 21-Jan 22-Jan 23-Jan 24-Jan 25-Jan 26-Jan 27-Jan 28-Jan 43.4 29-Jan 44.3 Date 30-Jan 45.1 31-Jan 1-Feb 2-Feb 3-Feb 4-Feb 5-Feb 6-Feb 7-Feb 46.4 8-Feb 9-Feb 10-Feb 11-Feb 12-Feb 13-Feb 14-Feb 15-Feb 16-Feb 17-Feb 18-Feb 19-Feb 20-Feb 21-Feb 22-Feb 23-Feb 24-Feb 25-Feb 26-Feb 27-Feb 28-Feb 0 100 200 300 400 500 600 700 800 900 1000 Cancellations Per Day
100% I MPACT ON PUNCTUALI TY 80% 82% 84% 86% 88% 90% 92% 94% 96% 98% 2001 2002 2003 2004 2005 2006 2007 Speed restrictions for Siemens Trains. Jan-08 Feb-08 Service Punctuality Mar-08 Apr-08 Severe Storm & Blackouts on 2 April. May-08 Jun-08 Jul-08 Aug-08 Sep-08 Oct-08 Nov-08 Dec-08 Jan-09 Feb-09 Mar-09 Apr-09 May-09 Jun-09
VI CTORI AN TRANSPORT PLAN • Connex strongly endorses the announced State and Commonwealth Government programs to upgrade and expand metropolitan rail infrastructure. • We submit that our collective aim should be not only to ensure that service capacity can keep pace with future demand, but that service quality (in terms of crowding and delays) should be restored to the levels of six years ago. • At the same time, ongoing improvements in all other aspects of the service (service frequency, facilities, staffing, ticketing, security, cleanliness, comfort, accessibility, modal interchanges and network coverage) are important in the years to come to enable the metropolitan railway to provide the service that the community expects.
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