Report it & Website Parish Liaison update 06/03/19 Bath & North East Somerset – The place to live, work, and visit
Background We needed… The solution… …a quick and easy way for citizens and staff to Fix My Street – our own customised version, report issues online integrated with our back-office systems and processes …an accurate map based system to help citizens and staff locate the issues …something that could be used on a mobile phone or tablet …to provide better feedback to keep citizens updated Bath & North East Somerset – The place to live, work, and visit
What can be reported? Abandoned vehicles Parks • • – Safety issues, damaged benches, etc. Dead animals • Potholes, damage to roads and • Dog fouling • pavements Fly-tipping • Road signs and markings • Littering and bins • – Faded, damaged, etc. Bus stops • Street light faults • Flooding & drains • Trees & woodland issues • Road safety • Needles • – Grit bins, damaged railings, drains Household / business bins left out • Hazard on the road • Graffiti • – Mud, debris, fallen trees, etc. Bath & North East Somerset – The place to live, work, and visit
What has happened Over 11,000 reports have been made since the system went live in April 2018 • Online reporting of highways issues Reports by service area has increased from 13% to 37% • Online reporting of parks & grounds Highways issues has gone from 0% to 18% 44% Parks & 50% Grounds • The number of online reports of Waste Cleansing cleansing issues hasn’t changed 6% Bath & North East Somerset – The place to live, work, and visit
Improving the rest of the website So that people can more easily: Request or apply for services • Pay for services • Report things that aren’t on the map based system • Find information they need and have confidence it is accurate and up to date • Use it on a mobile phone or tablet • The new website will be: Simpler and clearer • Based on research and testing with our users • Easier to find your way around • More interactive (more online forms, automated email responses) • Based on the principles used on the Gov.uk website (tested and proven) • Bath & North East Somerset – The place to live, work, and visit
What will it look like? From this to this Bath & North East Somerset – The place to live, work, and visit
What will it look like? From this to this Bath & North East Somerset – The place to live, work, and visit
What will it look like? From this to this Bath & North East Somerset – The place to live, work, and visit
Report it options Report problems with roads, pavements, parks & grounds and cleansing, using the B&NES version of Fix My Street https://fix.bathnes.gov.uk/ Bookmark / favourite, this address on your desktop computer, laptop, tablet, or mobile phone (for other problems not covered by Fix My Street, you can still visit www.bathnes.gov.uk/reportit, and in an emergency, always ring Council Connect) Bath & North East Somerset – The place to live, work, and visit
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