Reliance Capital Digital Journey: Industry trends and our achievements in recent times February 2016
Disclaimer This presentation does not constitute a prospectus, an offering circular, an advertisement, a private placement offer letter or offer document or an offer, or a solicitation of any offer, to purchase or sell any securities under the Companies Act, 2013 and the rules made thereunder, the Securities and Exchange Board of India (Issue of Capital and Disclosure Requirements) Regulations, 2009, as amended, or any other applicable law. This presentation should not be considered as a recommendation that any investor should subscribe for, or purchase, any securities of Reliance Capital Limited or its subsidiaries or its associates (together, the “Company” ) and should not be used as a basis for any investment decision. The information contained in this presentation is only current as of its date and has not been independently verified. No representation, warranty, guarantee or undertaking, express or implied, is or will be made as to, and no reliance should be placed on, the accuracy, completeness or fairness of the information, estimates, projections and opinions contained in this presentation. The Company may alter, modify or otherwise change in any manner the contents of this presentation, without obligation to notify any person of such revision or changes. This presentation contains statements that constitute forward-looking statements. These statements include descriptions regarding the intent, belief or current expectations of the Company or its directors and officers with respect to the results of operations and financial condition of the Company. These statements can be recognized by the use of words such as “expects,” “plans,” “will,” “estimates,” “projects,” or other words of similar meaning. Such forward-looking statements are not guarantees of future performance and involve risks and uncertainties, and actual results may differ from those in such forward-looking statements as a result of various factors and assumptions which the Company believes to be reasonable in light of its operating experience in recent years. The risks and uncertainties relating to these statements include, but not limited to, risks and uncertainties, regarding fluctuations in earnings, our ability to manage growth, competition, our ability to manage our operations, government policies, regulations etc. The Company does not undertake to revise any forward-looking statement that may be made from time to time by or on behalf of the Company. Given these risks, uncertainties and other factors, viewers of this presentation are cautioned not to place undue reliance on these forward looking statements. None of the Company or any of its affiliates, advisers or representatives accepts any liability whatsoever for any loss howsoever arising from any information presented or contained in this presentation. Please note that the past performance of the Company is not, and should not be considered as, indicative of future results. Furthermore, no person is authorized to give any information or make any representation which is not contained in, or is inconsistent with, this presentation. Any such extraneous or inconsistent information or representation, if given or made, should not be relied upon as having been authorized by or on behalf of the Company. This presentation and its contents are confidential and should not be distributed, published or reproduced, in whole or part, or disclosed by recipients directly or indirectly to any other person. The distribution of this presentation in certain jurisdictions may be restricted by law. Accordingly, any persons in possession of this presentation should inform themselves about and observe any such restrictions. The information contained herein does not constitute an offer of securities for sale in the United States or in any other jurisdiction. Securities may not be offered or sold in the United States absent registration or an exemption from registration under the U.S. Securities Act of 1933, as amended. Confidential Slide 2
Information Technology 1 Predictions & Trends - 2016 and beyond ► Strategic Predictions for 2016 and Beyond ► Internet, Channels, Social, IOT, Virtual Assistants, Big Data Contents 2 Current Trends & Our Journey ► Social, Mobile, Analytics, Cloud, User Experience, Security, Strong Core Projects undertaken against the emerging trends - Website modernizations, ► Mobile Apps, Private Cloud, Advanced Analytics 3 Way Forward Prescriptive Analytics, Hybrid Cloud, Security, Strong Core, User Experience ► More Mobile Apps… ► Confidential Slide 3
Information Technology 1 Predictions & Trends - 2016 and beyond ► Strategic Predictions for 2016 and Beyond ► Internet, Channels, Social, IOT, Virtual Assistants, Big Data Contents 2 Current Trends & Our Journey ► Social, Mobile, Analytics, Cloud, User Experience, Security, Strong Core Projects undertaken against the emerging trends - Website modernizations, ► Mobile Apps, Private Cloud, Advanced Analytics 3 Way Forward Prescriptive Analytics, Hybrid Cloud, Security, Strong Core, User Experience ► More Mobile Apps… ► Confidential Slide 4
Predictions - 2016 and Beyond 1 1 Internet India racing ahead: 550 MN+ internet users by 2018 600 (in million) Over 550 million internet users by 2018 60% will only access the internet through their mobile 400 200 Exponential internet explosion 0 1992 1994 1996 1998 2000 2002 2004 2006 2008 2010 2012 2015 2018 20 years for first 100 million users; 2-3 years for second 100 million; 1 - 1.5 years for next three 100 million each Source: Boston Consulting, Accenture Confidential Slide 5
Predictions - 2016 and Beyond 1 2 By 2020, Share of transactions on direct channels Channels to increase from 4% to 33% (Banking) % share of transactions from banking channels 100 2.4% 0.1% 0.3% 3.3% 5% In Banking 3.5% 22.4% Survey across 14K customers, 50K 80 bank employees (2011) 7.2% 42.0% 2.9% 7.1% Mobile 60 Online Direct 94.3% channels Call centre 40 44.6% POS (Card) ATM cards 49.0% Branch 20 15.8% 0 2003 2010 2020 (Base) % share of direct 3.9% ~0% 33% channels Source: Boston Consulting, Confidential Slide 6
Predictions - 2016 and Beyond 1 3 Social Social Media Users to Grow by 15% by 2016-17 in India 240 million Internet users in India 106 million active social media users Today social media banking users are not even 5% of Active Internet banking or social network users By 2016-17, it will grow to 13-15%, so an exponential growth is expected Source: Gartner, Boston Consulting Confidential Slide 7
Predictions - 2016 and Beyond 1 By 2018, 6 billion connected things 4 Internet of Things (IOT) will be requesting support One million New IOT devices will be purchased every hour of every day in 2021 By 2020, 50% and more domestic smart objects will be able to communicate (directly or indirectly) with smartphones By 2018, 2 million employees will be required to wear health and fitness tracking devices as a condition of employment Worries about system data will be dwarfed by concerns over personal, behavioral and health data Source: Boston Consulting, Accenture Confidential Slide 8
Predictions - 2016 and Beyond 1 5 The post-mobile / post- app era is coming… Virtual Assistants Virtual personal assistants (VPAs) for workforce productivity would be on the rise Cloud services with open VPA APIs would grow By 2020, smart agents will facilitate 40% of mobile interactions, and the post-app era will begin to dominate Source: Gartner Confidential Slide 9
Predictions - 2016 and Beyond 1 Through 2020, Smarter and Faster Business Decisions 6 Big Data Will Be a Key Driving Force of IT Innovation . Big Data Analytics will be embedded everywhere IDC predicts that by 2020, 50% of all business analytics software will include prescriptive analytics By 2020, IDC predicts, data monetization efforts will result in enterprises increasing the marketplace’s consumption of their own data by 100-fold or more Also, by 2020, the amount of data that is worth analyzing will double Source: IDC, Gartner Confidential Slide 10
Information Technology Predictions & Trends - 2016 and beyond ► Strategic Predictions for 2016 and Beyond ► Internet, Channels, Social , IOT, Virtual Assistants, Big Data Contents 2 Current Trends & Our Journey Social, Mobile, Analytics, Cloud, User Experience, Security, Strong Core ► Projects undertaken against the emerging trends - Website modernizations, Mobile ► Apps, Private Cloud, Advanced Analytics Way Forward Prescriptive Analytics, Hybrid Cloud, Security, Strong Core, User Experience ► More Mobile Apps… ► Confidential Slide 11
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