QUESTION: How can we embrace digital technology to configure HR - PowerPoint PPT Presentation

QUESTION: How can we embrace digital technology to configure HR services differently in the future, within Local Government?

STRATEGIC CONTEXT White Paper Digital First Agenda Austerity

DIGITAL EVOLUTION

DIGITAL CONNECTIVITY Employer Branding Recruiting Communications & Engagement Innovation Learning Working

DIGITAL CONNECTIVITY • Mobile devices and Technologies • Video Conferencing and Webinars • Social Media • Employee Engagement • Learning Communities • Trust and Employment Relationship

RECRUITMENT & PROFILE MATCHING

RECRUITMENT MISMATCHING • Cost of recruitment and replacing staff members • Ineffective recruitment methods • Logistics of scheduling interviews • Quality of candidates • HR time spent processing • Unclear ROI • Wrong candidate appointed • Employee Relations issues

SOLUTION? Job Matching

DIGITAL HIRING MODEL • Intelligent search based matching system • Complete a digital profile • Collection of online data • Technology in place for scanning and returning matches • Online career and experience database

THE RECRUITMENT SOLUTION • Matches people and jobs • Gathers ‘Big Data’ (skills, experiences, requirements, qualifications) • Can match people with projects and work areas • Reduce costs – through automation • Utilises AI and digital tools e.g. Video Interviewing, gamification • Maximises the candidate experience • Voice search for the user • Can support the redeployment process

BUILDING ON THE CONCEPT • Can enable collaboration and skills sharing across Local Government and the wider Public Sector • Scope for a company such as LinkedIn to partner with a major sector – long term licensed income • Portal could have multiuse – Internal and external elements • Updating job profiles in ‘real time’ and taking on board manager/customer feedback • Matching skills and experiences across the sector – promoting secondments • Would support the ‘future of work’ where employees will have ‘portfolio careers’

ARTIFICIAL INTELLIGENCE

CHATBOTS Hi I’m a chatbot and I can: Learn to answer questions Free up HR’s time Gather ‘big data’ Push notifications

WELLBEING TECHNOLOGY

BARRIERS TO CHANGE • More change initiatives than capacity to deliver • History of change initiatives that sit on the shelf • Staff reluctant to engage • Key objectives have not been identified • Organisational structure not fit for purpose • Opposition from Trade Unions • Political Context – white paper

BENEFITS TO CHANGE • Increased customer satisfaction • Cost reduction • Better workforce planning • Improved efficiency • Simplification of work processes • Speeding up processes • Free up HR time

The Future of Human Resources Head of Human Resources Artificial Human Intelligence Team Team Strategic Senior Advisor Engagement Workforce Artificial Chatbots ( Recruitment ) Specialist Planning Intelligence Coordinator Senior Advisor Senior OD (Employee Consultant Relations)