Public Debut of the Sierra-Cedar 2019–2020 HR Systems Survey Findings October 2, 2019 #SCHRSurvey19 @StaceyHarrisHR
Sierra-Cedar Fast Facts 22 950+ 7 Years of Leading Employees Service & Solution Areas HR Systems Survey & Application Services 5 Thought Leadership Business Intelligence Host & Managed Services Industry Focus Infrastructure Services 1,500+ Commercial Integration & Cloud Solutions Healthcare Research Higher Education Consulting Strategy Public Sector Projects Training Justice & Public Safety Delivering industry-focused client success by providing consulting, technical, and managed services for the deployment, management and optimization of next-generation applications and technology. 2 #SCHRSurvey19 @StaceyHarrisHR
Sierra-Cedar 2019–2020 HR Systems Survey Over 22 years of continuous data gathering The most comprehensive survey in the industry: ● Strategy, Process, and Structure ● Administrative and Service Delivery Applications ● Workforce Management Applications ● Talent Management Applications ● BI/Analytics/Workforce Planning Applications ● Integration and Implementation ● Emerging Technologies and Innovations ● Vendor Landscape ● Workforce and HR Expenditures ● Workforce Usage and Perception BE COUNTED in the 23 rd Annual Survey Download the 22 nd Annual White Paper 3 #SCHRSurvey19 @StaceyHarrisHR
Demographics 3,032 Entries All Respondents Associations, Vendors & Media Outlets, Podcasts & Webinars, Radio Shows, Social Outreach, Clients, Prior Respondents, Prospects & Contacts 2,5000< 10,000+ 1,892 Organizations Total Workforce = 22.2 Million Employees & Contingent Workers Manu- Financial Business/ Retail/ Non-profit Trans./Comm. Ag. Mining. Healthcare Education High Tech Govt. Other facturing Services Prof Services Hosp/Whsl Utilities Const. #SCHRSurvey19 @StaceyHarrisHR
The Sierra-Cedar HCM Application Blueprint 5 #SCHRSurvey19 @StaceyHarrisHR
Key Themes 2019–2020 HR Systems Survey From Transformation Cost & Functionality Measure Outcomes to Adoption are Back that Matter Know Your Realize the Data Value of HR Assign Know Your Responsibility Culture Innovation is Shift from about the Data Process to Outcomes 6 #SCHRSurvey19 @StaceyHarrisHR
Realize the Value of HR Know the Culture of Your Organization 7
Are HR Organizations Still Transforming? Plans for Transforming HR Tech Environments 73% 58% 42% 33% 2016 2017 2018 2019 8 #SCHRSurvey19 @StaceyHarrisHR
Five Years of Technical Transformation The View of HR has Improved by 20% HR Viewed as Contributing Strategic Value 46% 45% 44% 43% 41% 38% 2014 2015 2016 2017 2018 2019 9 #SCHRSurvey19 @StaceyHarrisHR
We Must Realize the Value in Human Resources Perception of HR Viewed as a Strategic Partner Contributing Some Value Compliance Focused 54% 43% 38% 24% 18% 15% Executives Directors/Managers 10 #SCHRSurvey19 @StaceyHarrisHR
The Important Questions: Outcomes and Impact Talent-Driven, Data-Driven, Socially Responsible Organizations, and Emerging Tech Talent Driven Data Driven Socially Responsible Emerging Tech Decisions based on Decisions based on Decisions based on Decisions based on Talent Data Social Responsibility Innovation • Mature Career Planning • Mature Workforce • Diversity • Mobile Enabled HR • Succession Management Analytics • Family Leave • Socially Enabled HR • Metric Outcomes • 3+ Metrics • Flexible Schedules • Use of Intelligent ⁃ Employee Engagement • 20%+ Managers/BI • Wellness Technologies ⁃ Retention Risks • 3+ Data Sources • Engagement ⁃ Top Talent 11 #SCHRSurvey19 @StaceyHarrisHR
Outcome Focused Organizations Talent Outcomes HR Outcomes Business Outcomes Improved Neutral Declined Average Talent Average HR Average Business Aggregate Talent Driven Data Driven Socially Responsible Emerging Technology 12 #SCHRSurvey19 @StaceyHarrisHR
Outcome Focused Organizations Are Partners Perception of Human Resources Strategic Value Δ56% Δ68% Δ63% Δ75% 70% 69% 67% 67% 43% 41% 41% 40% Talent Driven Emerging Tech Data Driven Socially Responsible Everyone Else 13 #SCHRSurvey19 @StaceyHarrisHR
Shifting From Transformation to Adoption 14
Total HR Technology Costs per Employees by Size Costs Per Employee Average # of Applications $319 10.62 9.70 $274 8.04 7.06 $196 $148 15 #SCHRSurvey19 @StaceyHarrisHR
2019–2020 HR Tech Spending Trends Outlook Spending Staying Virtually the Same 2018–2019 Average HR Systems Spending Overall 2% 41% Decrease 55% 4% Increase Stay the Same Decrease 16 #SCHRSurvey19 @StaceyHarrisHR
3 Year HR Tech Spending and Outlook Large Organizations Planning More Spending This Year 2017–2018 2018–2019 2019–2020 33% 35% 38% 62% 58% 61% 5% 4% 4% 39% 47% 47% 53% 49% 47% 8% 4% 6% 49% 48% 52% 39% 46% 43% 12% 6% 5% Increase Stay the same Decrease #SCHRSurvey19 @StaceyHarrisHR
HR Technology, Increasing Spending Categories Talent Management Applications 59% Core HRMS Applications 47% HR Business Intelligence 35% Benefit Applications 34% Payroll Applications 33% Workforce Management Applcations 31% Help Desk/Portal 18% Emerging Technologies 17% 18 #SCHRSurvey19 @StaceyHarrisHR
Large Organizations Planning More Replacements Replacing in 12–24 Months Evaluating 9% 10% 11% 11% 13% 14% 14% 17% 13% 14% 15% 15% 14% 15% 22% 19% 19% 19% 20% 25% 15% 24% 15% 20% HRMS Payroll WFM TM 19 #SCHRSurvey19 @StaceyHarrisHR
Current State HR Technology Ecosystem All Cloud Environments Now Lead the Way All Cloud Parallel/Patchwork High Risk Everything in the Cloud Mixed Combination Licensed and Cloud Solutions 48% 13% Increase 25% 26% Decrease Hybrid ONLY TM or WFM apps in the Cloud 23% All On Premise Licensed Hosted Everything onsite Third Party & Public Low Risk 9% 7% Reactive Focused 20 #SCHRSurvey19 @StaceyHarrisHR
On Premise Planning More Replacements Replacing in 12–24 Months Evaluating Increase 7% 6% 7% 10% 10% 12% 12% 16% 10% All Cloud 24% 14% 16% 25% 12% 13% 13% 16% All OnPrem 15% 16% 17% 22% 18% 20% 18% 20% Hybrid HRMS Payroll WFM TM 21 #SCHRSurvey19 @StaceyHarrisHR
Talent Management Most Likely to Be Replaced Average Deployment Length in Years When Planning to Change in 12–24 Months Evaluating or Replacing 31% Primary TM 8.78 8.56 7.12 30% 5.57 Recruiting 33% Learning 22 #SCHRSurvey19 @StaceyHarrisHR
Voice of the Customer I’m Back, Cost and Functionality 23
Functionality Jumps to #1 System Gap in 2019 Buyers View on Current Application Gaps Functionality Gaps 45% 55% 37% 50% Config/Cust Limitations 37% 40% 42% 44% Reporting 35% 38% 41% 38% Integration Issues 29% 40% 30% 36% Poor Usability 25% 31% 36% 35% Internal Knowledge 25% 26% 21% 26% Payroll HRMS Workforce Management Talent Management 24 #SCHRSurvey19 @StaceyHarrisHR
Very Satisfied Administrative Workday HRMS UltiPro Vendor Satisfaction PayChex Kronos WFC Ceridian DF Oracle PS Paycor SumTotal Infor Cloud Cost and Oracle HCM Functionality Paycom Infor/Lawson SF EC ADP E ADP WN SAP HCM ADP GV Oracle EBS Average VS Average UX Dissatisfied Score Score 3.1 3.1 Poor Good Excellent User Experience 25 #SCHRSurvey19 @StaceyHarrisHR
High and Low Vendor Satisfaction Drivers Top Challenges Top Benefits 39% 32% 31% 30% 30% 30% 29% 28% 25% 19% Best Integrated Ability to Good Good Functionality Inability to Poor Poor User High Costs Practice Solution Customize Vendor Service & Not Specific Customize Service & Experience Functionality Relationship Support for Industry Support 26 #SCHRSurvey19 @StaceyHarrisHR
Total HR Technology Costs per Deployment Average Costs By Deployment Model Avg. # of Applications $195 6.12 All Cloud Deployments include 6.91 $213 45% More 8.58 $236 applications 8.85 $277 All On Premise Other Hybrid All Cloud 27 #SCHRSurvey19 @StaceyHarrisHR
Very Satisfied Workforce Management Paycor Ceridian DF PayChex Vendor Satisfaction Paycom Kronos WFR UltiPro Workday Kronos WFC User Experience WorkForce Software Oracle PS Cost Infor/WB ADP eTime ADP WN Oracle HCM SAP HCM Average VS Average UX Dissatisfied Score Score 3.2 3.2 Poor Good Excellent User Experience 28 #SCHRSurvey19 @StaceyHarrisHR
Very Satisfied Talent Management Saba Halogen/TS Workday Vendor Satisfaction Paycor UltiPro Oracle HCM C CSOD Ceridian DF Oracle PS Cost SilkRoad User Experience Infor/Lawson SF EC iCIMS SumTotal SAP HCM ADP WN Kenexa/IBM Average VS Average UX Dissatisfied Score Score 3.0 3.1 Poor Good Excellent User Experience 29 #SCHRSurvey19 @StaceyHarrisHR
Just a few Customer Comments…. “We recently rediscovered the recruiting and onboarding features within the application after previous employees left.” “We are finally learning the capability of the system and not all features are enabled.” “Implementation consultant did not provide the expertise we needed.” 30 #SCHRSurvey19 @StaceyHarrisHR
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