PSAP Managers Regional Meetings July, 2016 - PowerPoint PPT Presentation

PSAP Managers Regional Meetings July, 2016

Welcome/Introductions/Opening Remarks Richard Taylor 11/7/2016 Information Technology 2

Richmond Community College Introduction To PSAP Manager Certificate Program Robbie Taylor 11/7/2016 Information Technology 3

Introduction to Voiance Language Translation Service Dave Corn 11/7/2016 Information Technology 4

Translation Services

RFP Process 11/7/2016 Information Technology 6

Voiance 11/7/2016 Information Technology 7

And for you it is FREE 11/7/2016 Information Technology 8

911 Board 11/7/2016 Information Technology 9

Questions? 11/7/2016 Information Technology 10

Text to 911 Updates Tina Bone 11/7/2016 Information Technology 11

Text To 911

Text To 911 11/7/2016 Information Technology 13

Text To 911 A note from Donna Platt – Emergency Preparedness Coordinator – Division of Services For The Deaf and Hard of Hearing – North Carolina Department of Health and Human Services. I am proud and excited to learn that North Carolina is ahead of time in providing text-to 9-1-1 in this country. Individuals who are deaf, deaf-blind and hard of hearing are able to have direct communication access to 9-1-1 in a timely manner in many counties of North Carolina – many thanks to you all and local PSAPs for considering our safety. Thanks again for your valuable services as well as working with the NC Division of Services for the Deaf and the Hard of Hearing in strengthening direct communication access to 9-1-1. 11/7/2016 Information Technology 14

Text To 911 Nebraska – Two children contacted police to alert them about a possibly drunk driver from the backseat of his car. That driver happened to be their own father. Police in Nebraska say the kids sent texts to 911 that their father was swerving across the road, and they feared for their safety. The children updated the officers on their location, and police caught up with the car when it made a pit stop at a Burger King. The father was arrested. Police say his blood alcohol level was three times the legal limit. 11/7/2016 Information Technology 15

Text To 911 • Rehabilitation Act of 1973 • Title II Of The Americans With Disabilities Act • Section 255 Of The Communications Act • Twenty-First Century Communications and Video Accessibility Act of 2010 • Robert T. Stafford Disaster Relief and Emergency Assistance Act 11/7/2016 Information Technology 16

Text To 911 11/7/2016 Information Technology 17

Text To 911 Text to 911 is currently only available in certain markets where 911 call centers have voluntarily chosen to accept emergency text messages from local residents. The FCC now requires all wireless companies to support to text to 911 so now your local 911 center has no reason not to add text to 911 technology. What if you find yourself in an emergency situation and need to text 911 only to find it’s not available in your area? By advocating in advance, you can ensure that does not happen. Reach out to your local 911 center or local public safety officials to push for equal access to 911 services through text. Explain to them that Title II of the ADA requires state and local governments to provide access and that deaf and hard of hearing citizens should not be placed in danger due to the inability to text 911. Also, text to 911 services has universal benefits for everyone. If the 911 call center is not responsive to your request, please contact the NAD. The more of you that advocate, the sooner we can see a future where text-to-911 will be widely available in the country. 11/7/2016 Information Technology 18

Text To 911 Saves Person From Suicide 11/7/2016 Information Technology 19

Text To 911 FCC commissioners today voted to propose rules that recognized real-time text (RTT) technology as a replacement for legacy text-telephone (TTY) device that have been used by hearing- and speech-impaired users for decades. RTT would replace TTY on wireless phone networks beginning in December 2017, and the FCC proceeding will consider a similar transition for IP- based landline networks and broader text-to-911 services. 11/7/2016 Information Technology 20

Text To 911 Questions or Comments 11/7/2016 Information Technology 21

NG9 ‐ 1 ‐ 1 Project Status Update Dave Corn 11/7/2016 Information Technology 22

NG9-1-1 Project Status Update

High-level Timeline of Events 1. 2014 RFI – Completed 2. 2015 Hired Technical Consultants - Completed • Concept of Operations - Completed • Cost Analysis - Completed 11/7/2016 Information Technology 24

High-level Timeline of Events 3. 2016 Conceptual Designs • ESInet - Completed • Hosted Call Handling (CPE) - Completed • NMAC Network Management Assistance Center - Completed 11/7/2016 Information Technology 25

High-level Timeline 4. 2016 RFP for ESInet and Hosted CPE • Posted Now. To be Completed Dec 2016 5. 2016 RFP for NMAC • To be Posted. To be Completed Jan 2017 6. 2016 RFP for GIS Call Routing • To be Posted. To be Completed April 2017 11/7/2016 Information Technology 26

High-level Timeline 7. 2017 ESInet Implementation 8. 2017 Hosted CPE Implementation 9. 2017 NMAC Implementation 10. 2017 GIS Call Routing Implementation 11. Testing, Testing, Testing, Testing, Testing 11/7/2016 Information Technology 27

High-level Timeline 2018 First PSAP on ESInet 2020 Last PSAP on ESInet 11/7/2016 Information Technology 28

NG9-1-1 Costs- Impact on 911 Fund ~ $ 27 million = Cost of NG9-1-1 ~ $ 13 million = Local Costs Displaced 11/7/2016 Information Technology 29

What can YOU do NOW? 1. Don’t sign long-term contracts 2. Put language in your contracts that protect you . 3. Insist on 911 Compliancy – SIP 4. Learn about NextGen 9-1-1 11/7/2016 Information Technology 30

Questions? 11/7/2016 Information Technology 31

Lunch & Networking 11/7/2016 Information Technology

Most Common Mistakes on Revenue/Expense Report & Other Financial Concerns Marsha Tapler 11/7/2016 Information Technology 33

Backup PSAP Update David Dodd 11/7/2016 Information Technology 34

Backup PSAP Update NC 911 Board Regional PSAP Managers Meetings July 2016

Map Showing Backup Plan Status 11/7/2016 Information Technology

What’s Next? • If you plan and financial projections have been approved, start the implementation process. • If your plan has not yet been approved, be patient. Staff has been covered up with submissions and are working as diligently as possible to approve all pending plans. 11/7/2016 Information Technology 37

Suggestions as you Implement Your Plan • Keep it Simple • Be forward thinking in regards to future technologies • Look for partnering opportunities that will maximize cost effectiveness 11/7/2016 Information Technology 38

Goal to Reach by July 1, 2017: Map That Shows Full Backup Implementation 11/7/2016 Information Technology

If You Need Assistance: Tina Bone, 919-754-6111, Tina.Bone@nc.gov David Dodd, 919-754-6625, David.Dodd@nc.gov Dave Corn, 919-754-6269, David.Corn@nc.gov Marsha Tapler, 919-754-6344, Marsha.Tapler@nc.gov 11/7/2016 Information Technology 40

Rules Implementation-The Process & Timeline To Get Ready Tina Bone 11/7/2016 Information Technology 41

Rules Update 09 NCAC 06C .0216 ASSESSING PSAP OPERATIONS Outlines procedures to be followed by the 911 Board when conducting assessments of PSAPs. 11/7/2016 Information Technology 42

Rules Update • Rulemaking hearing was February 26, 2016 • No comments • Board voted • Rules passed • Rules take effect July 1, 2016 • PSAP Inspections will begin July 1, 2017 11/7/2016 Information Technology 43

PSAP Inspections The Compliance Process was voted on and approved in the February 2015 Board Meeting. 11/7/2016 Information Technology 44

PSAP Inspections DEFINITIONS • Corrective Action Plan – A plan to correct deficiencies. • Deficiency – Failure to fulfill a PSAP operation rule. • Full compliance – Completion of a site review free of deficiencies. 11/7/2016 Information Technology 45

PSAP Inspections DEFINITIONS • Site review – An examination of a PSAP to determine compliance with Rules. • Written Response – An acknowledgement of deficiencies and statement of deficiencies corrected within 30 days of the site review report. 11/7/2016 Information Technology 46

PSAP Inspections Site Review Process 1. Every PSAP will be inspected to determine its fulfillment of PSAP operation rules. Site reviews will begin within one year from the date the rules are effective. Failure to fulfill PSAP operation rules is a deficiency. Inspectors will deliver reports to the Executive Director. 11/7/2016 Information Technology 47

PSAP Inspections Site Review Process 2. Site reviews will be performed by peer reviewers supervised by Staff members. Peer reviewers will include volunteers selected by the Board from outside the region of the PSAP to be inspected. Staff members may accompany peer reviewers for any site review. 11/7/2016 Information Technology 48