FROM LANDING TO TAKE-OFF: WE CARE COMPANY PRESENTATION July 2016 - PowerPoint PPT Presentation

FROM LANDING TO TAKE-OFF: WE CARE COMPANY PRESENTATION July 2016 July 2016 Swissport International Ltd.

AGENDA 1. This is Swissport 2. Our Service Offerings 3. The Hub Concept 4. Global and Regional Presence 2 July 2016 Swissport International Ltd.

1. THIS IS SWISSPORT 3 July 2016 Swissport International Ltd.

WHAT WE DO THE COMPANY Swissport International Ltd. is the leading global airport and aviation service provider in terms of quality, reliability, safety, innovation and network coverage. Offering a comprehensive range of services, Swissport is able to provide an “all-inclusive” service package in addition to managing integrated collaboration – outsourcing – models. 4 July 2016 Swissport International Ltd.

WHAT WE DO: THE PROFILE Key Figures Revenue (not normalised) CHF: 3.0 billion Countries 48 Employees ~ 61,000 Flights handled (movements) > 3.9 million Cargo handled (tonnes) > 4.1 million Warehouses > 120 Airports served > 280 Customers > 835 > 230 million Passenger handled (departures) 5 July 2016 Swissport International Ltd.

GROUP EXECUTIVE MANAGEMENT (GEM) 6 July 2016 Swissport International Ltd.

WHAT WE AIM FOR: OUR MISSION To provide the aviation industry with consistent and tailor- made solutions around the globe, for a better customer experience. We also aim for: • Consolidate and strengthen our number-one position • Achieve profitable growth • Progess in key areas such as quality and reliability • Further develop and implement the Swissport Formula 7 July 2016 Swissport International Ltd.

HOW WE DO IT: OUR MISSION STATEMENT TO PROVIDE THE AVIATION INDUSTRY WITH CONSISTENT AND TAILOR-MADE SOLUTIONS AROUND THE GLOBE, FOR A BETTER CUSTOMER EXPERIENCE • We focus on innovation and human resources development • We are guided by the principles of sustainability and compliance 8 July 2016 Swissport International Ltd.

HOW WE DO IT: OUR VALUES PEOPLE We show respect towards our people and their values; we do not compromise on safety and work with enthusiasm and enjoyment. PROFESSIONALISM We are pioneers; working constantly on achieving sustainable results, we creatively explore new options and improved solutions. PARTNERSHIP Continually striving to exceed the expectations of our clients and our commitments, we deliver excellent service; in any place at any time. 9 July 2016 Swissport International Ltd.

HOW WE DO IT: AWARDS These values result in steady growth and an industry-wide acknowledgement of our achievements: ACSA ACW Ground Handling NPMA Ground Handler International Cargo Award 2013 of the Year 2016 Handler of the Year – Africa (2011/2013/2015) Best Cargo Air Cargo Awarded to Swissport Silver Nozzle Trophy Awarded to Swissport Awarded to Swissport Handler of the Handling Agent of at the prestigious for the most after the company won for the third time in a Year 2014 the Year 2014 Cargo Airline of the outstanding airport the inaugural prize in row at the Air Cargo Year Awards 2013. fuelling organization in 2012. Africa 2015 Awarded to Awarded to the United States for Conference and Swissport at Swissport for the 2013 (Oakland Exhibition. ACSA's Feather sixth year in International Airport). Awards 2014. succession at the World Air Cargo Awards 2014. 10 July 2016 Swissport International Ltd.

HOW WE DO IT: CERTIFICATIONS ISAGO CARGOiQ Swissport’s Corporate Headquarter as Swissport has achieved certification well as 14 stations of its global network as a fully compliant CARGOiQ company, have been awarded the IATA Safety a landmark certification recognising Audit for Ground Operations, listed in Swissport’s active endeavours to fully the ISAGO registry. Swissport will comply with all agreed industry quality continue participating in the ISAGO standards. program and going along with certifying further stations. IATA Swissport has been a Member of the Strategic Partnerships Program from 2005 to 2014. ISO Swissport is Management System ISO 9001 certified (by SGS). 11 July 2016 Swissport International Ltd.

WHAT MAKES US SPECIAL: SWISSPORT FORMULA Standardisation and global alignment guarantees Swissport quality around the globe regardless of local conditions or cultural differences and the customers benefits are: • Consistent quality and reliability of service delivery • Efficient services through application of best practices • Improved choice and access to innovative services globally • Optimised solutions for global and local needs • Well-trained management and staff 12 July 2016 Swissport International Ltd.

WHAT MAKES US SPECIAL: COLLABORATION MODEL FROM RELATIONSHIP TO PARTNERSHIP Single Station Regional/Multi-station Network Packages Hub & Base Management Full Outsourcing • Tailor-made cooperation models (incl. Global Framework Agreements) • Business development projects and launch of new products • Joint ventures 13 July 2016 Swissport International Ltd.

FACTS & FIGURES: TOP CUSTOMERS Full-service airlines: Low-cost carriers: 14 July 2016 Swissport International Ltd.

2. OUR SERVICE OFFERINGS 15 July 2016 Swissport International Ltd.

GROUND HANDLING SERVICES • Passenger & Ramp Services • Baggage Services • Ticketing Services • Lost & Found Services • Lounge Operations • VIP Services • Gate & Check-in Services • Irregularity Handling • Station Management & Control • Load Control • Crew Administration • De-icing 16 July 2016 Swissport International Ltd.

CARGO SERVICES • Freight Handling (On/Off Airport) • Mail Handling • Document Handling (Import/Export) • Integrator Handling • Cargo Handling in a Third-Party Facility • Freighter Ramp Services/ Transportation • Outsourced Hub Operations • and Management • Network Handling Services (Off-Line) • Call Centre and Airline Customer Services • Trucking Services • Warehousing • e-Freight Services 17 July 2016 Swissport International Ltd.

FUELLING SERVICES • Into-Plane Fuelling • Maintenance & Operation of Tank Farms • Maintenance & Operation of Fuel Distribution • Systems & Pipelines • Laboratory Fuel Testing • Ground Support Equipment Fuelling • Ground Support Equipment Maintenance • Fuel System Project Maintenance • Rental Car Fuel Facility Management • Technical Audits & Inspections • Cathodic Protection Surveys 18 July 2016 Swissport International Ltd.

MAINTENANCE SERVICES Aircraft Maintenance Ground Support Equipment Maintenance • Repair • Scheduled Maintenance • Engineering • Unscheduled Maintenance • Warranty Administration • Complementary Services • ETOPS signoff • Repairs • Transit/turnaround services • Overhaul • Aircraft checks ULD Maintenance • CAA certified Maintenance and Repair of ULD: • Containers, Pallets, Envirotainers 19 July 2016 Swissport International Ltd.

EXECUTIVE AVIATION SERVICES • Personalised Service • Airport & Runway Slot Delivery 24/7 • Co-Ordination • Fast Turnaround Times • Aircraft Charter Reservation • Passenger & Crew • Change Aircraft Charter Assistance Reservation • Customs & Immigration • Catering Arrangements Assistance • Hotel & Restaurant • Traffic Rights & Landing Reservations Permits • Limousine & Car Rental • Flight Planning & Weather – • Fuelling Arrangements • NOTAMs 20 July 2016 Swissport International Ltd.

AVIATION SECURITY SERVICES • Access Control • Baggage Security • Cabin Search • Cargo Screening • Catering Security • Document Control • General Surveillance • High Risk Security Operations for US Carriers • Inadmissible Handling • Integrated Services of Security and Ground handling • Integrated Services of Security and Cargo handling 21 July 2016 Swissport International Ltd.

3. THE HUB CONCEPT 22 July 2016 Swissport International Ltd.

THE HUB CONCEPT: MODES OF COOPERATION FROM RELATIONSHIP TO PARTNERSHIP Single Station Regional/Multi-station Network Packages Hub & Base Management Full Outsourcing • Provision and management of handling services at carrier’s hub or base* airport. *Airline has permanently based a few aircrafts (mainly low-cost carriers) 23 July 2016 Swissport International Ltd.

THE HUB CONCEPT: CUSTOMER BENEFITS Reduction of handling rates and improved cost transparency with the conversion of handling costs from Cost fixed to variable Improve and/or maintain quality of handling services with Quality the implementation of the proven “Swissport Formula” Benefit from our experience Best Practice The Hub & Base concept allows the airline to focus on their Focus core business Provides the full benefit of collaborating with Swissport as a Partnership strategic partner Vast hub and base management experience in 18 stations Expertise around the globe 24 July 2016 Swissport International Ltd.