FROM LANDING TO TAKE-OFF: WE CARE! COMPANY PRESENTATION ¡ ¡
AGENDA 1. This is Swissport 2. Our Service Offerings 3. The Hub Concept 4. Global and Regional Presence
1. 1. THI HIS IS SWI WISSPOR ORT ¡ ¡
WHAT WE DO THE COMPANY Swissport International is the leading global airport PICTURE and aviation service provider in terms of quality, reliability, customer dedication, growth, innovation and network coverage. We offer a comprehensive range of products at optimum value for money, and achieve an attractive PICTURE return on investment for all the parties involved. We are able to provide an ‘all-inclusive service package’ as well as to manage new integrated collaboration models (outsourcing).
WHAT WE DO: THE PROFILE Key Figures * Revenue (not normalised) CHF: 2.0 billion Countries 38 Employees > 40,000 Flights handled (mov.) > 2.8 million Cargo handled (tonnes) > 3.5 million Warehouses > 100 Airports served > 190 Customer Airlines > 650 Passenger handled (dep.) > 118 million * as of December 2012
ORGANISATION: THE MANAGEMENT TEAM
WHAT WE AIM FOR: OUR MISSION To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience. We also aim for: • Consolidate and strenghten our number-one position • Achieve profitable growth • Progess in key areas such as quality and reliability • Further develop and implement the Swissport Formula
HOW WE DO IT: OUR VALUES • We focus on innovation and human resources development • We are guided by the principles of sustainability and compliance. • We live by The Three ‘P’s: People Professionalism Partnership
HOW WE DO IT: OUR VALUES PEOPLE • We show respect towards our people and their values; we do not compromise on safety and work with enthusiasm and enjoyment. PROFESSIONALISM • We are pioneers; working constantly on achieving sustainable results, we creatively explore new options and improved solutions. PARTNERSHIP • Continually striving to exceed the expectations of our clients and our commitments, we deliver excellent service; in any place at any time.
HOW WE DO IT: CERTIFICATIONS ISAGO CARGO 2000 Zurich, 5th July, 2011 – Swissport Zurich, 8th February, 2007 – International, the world’s leading Swissport, the leading global provider of ground services to the aviation services provider, has aviation sector, has been awarded been awarded the certification as a the IATA Safety Audit for Ground fully-compliant Cargo 2000 Operations (ISAGO) certificate for company. This landmark its Corporate Headquarters and certification underlines Swissport’s Zurich station, and is now listed on active endeavours to fully comply the ISAGO Registry. with all agreed industry standards.
HOW WE DO IT: AWARDS These values result in steady growth and an industry-wide acknowledgement of our achievements: ‘Best Global Aviation Ground ‘Global Cargo Handling Agent of Service Company 2012’ by ITM, the Year’ by ACW, for the 4 th year the 12 th time in a row. in a row.
WHAT MAKES US SPECIAL: SWISSPORT FORMULA Standardisation and global alignment guarantees Swissport quality around the globe regardless of local conditions or cultural differences and the customers benefits are: • Improved choice and access to innovative services globally • Savings made through application of standards • Optimised solutions for global and local needs • Well-trained management and staff • Consistent quality and reliability
WHAT MAKES US SPECIAL: COLLABORATION MODEL FROM RELATIONSHIP TO PARTNERSHIP Single Station Regional/Multi-station Network Packages Hub & Base Management Full Outsourcing • Tailor-made cooperation models (incl. Global Framework Agreements) • Business development projects and launch of new products • Joint ventures
FACTS & FIGURES: GLOBAL LEADER BY NUMBER OF STATIONS BY REVENUE IN BILLION CHF 250 ¡ 2.5 ¡ 200 ¡ 2 ¡ 150 ¡ 1.5 ¡ 100 ¡ 1 ¡ 0.5 ¡ 50 ¡ 0 ¡ 0 ¡
FACTS & FIGURES: TOP CUSTOMERS FULL-SERVICE AIRLINES: LOW-COST CARRIERS:
2. 2. OUR OUR SERVICE OFFE OFFERINGS NGS ¡ ¡
SERVICES OVERVIEW GROUND HANDLING CARGO SPECIAL SERVICES § Passenger Services § Freight Services § Ramp Services § Ramp Services § Ticketing Services § Warehousing § Lounge Services § Trucking Services § Station Management § Call Centre Services ¡
GROUND HANDLING SERVICES: OVERVIEW • Passenger and Ramp Services • Baggage Services • Ticketing Services • Lost and Found Services • Lounge Operations • VIP Services • Gate and Check-in Services • Irregularity Handling • Station Management & Control • Load Control • Crew Administration • De-icing
CARGO SERVICES: OVERVIEW • Freight Handling (On/Off Airport) • Mail Handling • Document Handling (Import/Export) • Integrator Handling • Cargo Handling in a Third Party Facility • Freighter Ramp Services / Transportation • Outsourced Hub Operations and Management • Network Handling Services (Off-Line) • Call Centre and Airline Customer Services • Trucking Services • Warehousing • e-freight Services
FUELING SERVICES: OVERVIEW • Into-plane Fueling • System and Pipelines • Laboratory Fuel Testing • Ground Support Equipment Fueling • Ground Support Equipment Maintenance • Fuel System Project Maintenance • Rental Car Fuel Facility Management • Technical Audits and Inspections • Cathodic Protection Surveys • Maintenance and Operation of Tank Farms • Maintenance and Operation of Fuel Distribution
MAINTENANCE SERVICES: OVERVIEW Aircraft Maintenance • Maintenance • Repair • Engineering • Warranty and Administration Ground Support Equipment Maintenance • Scheduled Maintenance • Unscheduled Maintenance • Complementary Services ULD Maintenance
EXECUTIVE AVIATION SERVICES: OVERVIEW • Personalised Service Delivery • Fast Turnarounds • Customs and Immigration Assistance • Passenger and Crew Assistance • Traffic Rights and Landing Permits • Flight Planning and Weather NOTAM‘s • Airport and Airway Slot Coordination • Aircraft Charter Reservation • Change Aircraft Charter Reservation • Third party arrangements (catering, hotel reservation, limousine and car rental)
CHECKPORT SERVICES: OVERVIEW • Document Verification • Access Control • Passenger Screening • Aircraft Security Services • Cargo and Baggage Screening • Integrated Security
3. 3. THE HE HUB HUB CONC ONCEPT ¡ ¡
THE HUB CONCEPT: MODES OF COOPERATION FROM RELATIONSHIP TO PARTNERSHIP Single Station Regional/Multi-station Network Packages Hub & Base Management Full Outsourcing Provision and management of handling services at carrier’s hub or base* airport. *Airline has permanently based a few aircrafts (mainly low-cost carriers)
THE HUB CONCEPT: CUSTOMER BENEFITS • Reduction of handling rates and cost transparency. Costs • Conversion of handling costs from fixed to variable. • Improve and/or maintain quality of handling services. Quality • Implementation of the proven ‘Swissport Formula’. Best • Benefit from our experience at 192 airports. Practice Focus • Enabling the airline to focus on their core business. • Collaborate with Swissport as strategic partner. Partnership
THE HUB CONCEPT: CONTRIBUTION BY PARTNERS SWISSPORT AIRLINE • Operational hub & base experience • Provide flight production volume • Swissport brand and quality • Assist in arranging license approvals • Quality re-assurance • Support in assuring airport space at preferential rates • Headquarters’ commitment to assume professional project leadership up to • Support in provision of attractive financial operational start options for leases, loans and local guarantees • On site project support by experienced field • Assist with local labour market and labour law managers from global network issues • Operational- and leadership training of local • Arrange local legal support staff and management • Lobbying and networking on all levels • Best practice handling processes and operations (Proven Swissport Formula) • Provision of quality ground equipment (GSE) and access to innovative technologies • Vast commercial expertise from more than 600 customers airlines Global procurement power and leverage ¡ •
THE HUB CONCEPT: PROJECT PROCESS Timeframe: ca. 1-2 months Top level kick-off talks Milestone 1: Sign MOU Timeframe: ca. 1-2 months Feasibility study (initial proposal) Timeframe: ca. 3-6 months Fine-tune cooperation model & business plan Milestone 2: Board Approval Timeframe: ca. 3-6 months Order GSE and prepare for start-up
THE HUB CONCEPT: OUR EXPERTISE 7 Airline Hubs: HEL, GRU, JNB, LCA, MUC, YYZ, ZRH 4 Major Airline Bases: GVA, LGW, MAD, STN 5 Major Cargo Bases: IAD, ICN, KIX, LAX, SFO
4. 4. REGI GION ONAL L AND ND GL GLOB OBAL L PRESENC NCE ¡ ¡
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