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PROTECTING VULNERABLE CONSUMERS IN THE DIGITAL AGE Omar Al-Suhaibani - PowerPoint PPT Presentation

Jan 03, 2024 •303 likes •415 views

PROTECTING VULNERABLE CONSUMERS IN THE DIGITAL AGE Omar Al-Suhaibani Deputy Minister Of Consumer Protection Ministry of Commerce and Investment Saudi Arabia INTRODUCATION Consumer Protection Agency is responsible to: Protect consumer

  1. PROTECTING VULNERABLE CONSUMERS IN THE DIGITAL AGE Omar Al-Suhaibani Deputy Minister Of Consumer Protection Ministry of Commerce and Investment Saudi Arabia

  2. INTRODUCATION Consumer Protection Agency is responsible to: • Protect consumer rights • enforce the laws related to consumers • Apply market surveillance to ensure products safety and compliance.

  3. E-STORES Dept. ROLES & RESPONSIBILITY The Consumer Protection Agency has established a new department to deal with consumers complains against E-store Online Market Establish relationship Surveillance with E-Stores Receive Consumer Periodic Reports Complaints

  4. COMPLAINT CHANNELES Balagh App 1900 Social Media Email Live Chat

  5. E-COMMERCE COMPLAINTS STATISTICS + 24K Complaints 6000 5031 5000 3890 4092 3830 50% 4000 3001 Closing by 2421 3000 E-Stores 2047 2000 1000 69% Satisfac 0 Jan Feb Mar Apr May Jun Jul tion

  6. COMPLAINTS CATEGORIES 30% 28% 24% 25% 20% 16% 15% 10% 8% 8% 5% 5% 0% Electronics Food Delivery Clothes Home Cosmatics Accessories Appliances Products

  7. MAROOF It is an initiative from the Ministry of Commerce and Investment in Saudi Arabia to serve both sellers and consumers of online POS, through providing the “MAROOF” creditability logo for registered sellers. And allow the consumers to rate and write comments about registered sellers. + + 8500 8500 + 36500 + 36500 + + 28000 28000 Maroof oof.sa Accounts r registered Persona nal A Accoun unts Commercial A Accounts

  8. E-COMMERCE LAW In 17-Jul-2019 Saudi Arabia has announced new Law for E-Commerce to reach the following goals: Promote trust in E-Commerce transactions Protect consumer from fraud, deception and misleading Stimulate and develop E-Commerce business

  9. MAIN ARTICLES IN E-COMMERCE LAW  Protect the Consumer’s personal data and maintain its confidentiality  Clarify the terms and conditions and provide a receipt to the consumer indicating the total price including all fees, taxes or additional amounts related to delivery, if any, and the date and place of delivery.  Regulate The Electronic Advertisement  The right to return the products within 7 days  Contravention of the provisions of the Law and Regulations shall result in one or more of the following Penalties:  Warning.  A fine not exceeding (1,000,000) one million Riyals.  Temporarily or permanently suspension of the E-commerce activity.  Blocking the Electronic Shop - partially or completely, temporarily or permanently.

  10. Thank You!!

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