Presented by Idora Silver I. Silver Management Group, Inc. VALUES - PowerPoint PPT Presentation

Presented by Idora Silver I. Silver Management Group, Inc.

VALUES CONFLICTS ALUES CONFLICTS UNREALISTIC EXPECT UNREALISTIC EXPECTATIONS TIONS PERFECTION PERFECTION LACK OF CONTROL LACK OF CONTROL STRESS STRESS

Life is full of stress, which unacknowledged and untreated, can have serious and long-term consequences. People who strive to find balance will survive, and ultimately thrive, through the rocky road of difficult times .

HOW STRESSED ARE YOU? HOW STRESSED ARE YOU? PHYSICAL PHYSICAL MENT MENTAL AL EMOTIONAL EMOTIONAL SOCIAL IMP SOCIAL IMPACTS ACTS

THE VALUE OF SUFFERING

WHA WHAT GETS YOUR GOA T GETS YOUR GOAT? T?

Dealing with Difficult Dealing with Difficult People People Lessons fr Lessons from Hostage om Hostage Negotiators Negotiators

1. 1. Keep Y Keep Your Cool our Cool 3. 3. Listen W Listen With Empathy and for the ith Empathy and for the Facts Facts 5. Take Action to Solve the Pr 5. ake Action to Solve the Problem oblem 7. 7. Bring the Incident to a Polite Close Bring the Incident to a Polite Close 5. 5. Don’ Don’t Expect to W t Expect to Win Them All in Them All

“He “He over overcomes a stout enemy comes a stout enemy, , who over who overcomes his own comes his own anger anger.” .”

Dealing with Grief Dealing with Grief • Typical Situations for Typical Situations for Grief Grief • What Not to Say What Not to Say • What to Say What to Say • Pathological Grieving Pathological Grieving

WHA WHAT ELSE GETS YOUR T ELSE GETS YOUR GOA GOAT ?

MEN’S BRAINS/WOMEN’S BRAINS MEN’S BRAINS/WOMEN’S BRAINS MEN AND WOMEN SPEAKING MEN AND WOMEN SPEAKING MEN AND WOMEN A MEN AND WOMEN AT THE MALL T THE MALL

NONVERBAL NONVERBAL COMMUNICA COMMUNICATION TION THE GOOD, THE BAD, AND THE THE GOOD, THE BAD, AND THE UGL UGLY Y

IMPROVING COMMUNICATION IMPROVING COMMUNICA TION IN YOUR OFFICES IN YOUR OFFICES • APPRECIATE DIFFERENCES GENDERS, STYLES, CULTURES • LISTEN • WATCH NON-VERBALS • LISTEN

• Forgive Imperfections Forgive Imperfections • Develop Communication Competence Develop Communication Competence • Take Good Car ake Good Care of YOU e of YOU • Value Y alue Your V our Values alues • Laugh at Life Laugh at Life • Celebrate – Everything Celebrate – Everything • The Privilege of Service The Privilege of Service

A diamond is piece of coal A diamond is piece of coal under pr under pressur essure e

ENJOY ENJOY ENJOY ENJOY ENJOY ENJOY

Don’ Don’t sweat the t sweat the small stuff. small stuff. It’ It’s all small stuff. s all small stuff.