Presentation Version October 11, 2019 787-600 Weighted Expenditure - PowerPoint PPT Presentation

Presentation Version October 11, 2019

787-600 Weighted Expenditure Per Month -2156 The weighted average expenditure per month shows a 17% increase vs. 2018, or $64 more Eating & Monthly Expenditure Weighted Drinking Places number of per visit Expenditure visits Average Per month Average Incidence of visits $445 $381 in 2018 2 PR 2018 Source : ASORE, EAT Study, 2018

Implications of Key Findings 787-600 -2156 HIGHER EXPENDITURE Must be sustained by continuing to deliver superior Value for Money • Consumers are spending 17% more than in 2018 in restaurant experiences despite the short-term economic uncertainties • Yet, 9 in 10 are satisfied with the Value received for the price paid • Restaurant operators must continue to strive to ensure higher ticket averages , while delivering top value for money via reasonable pricing, superior service and value-added offerings 3

Planned Expenditure Per Visit In Next 6 Months (%) Net planned expenditures show “more” spending across all venues, except Ice cream, Deli and Doughnut Net change +2 +21 0 2 -4 0 +17 -5 +7 +3 +8 -16 -4 2018 Net change +4 +8 +4 +6 +11 +4 +6 +4 -5 +5 +1 -1 -6 2019 100% 10% 11% 11% 12% 15% 15% 16% 17% 17% 18% 18% 23% 25% 75% 50% 25% 27% 24% 21% 21% 22% 21% 20% 19% 17% 17% 16% 14% 11% 0% QSR (80%) Casual (38%) Cafeterias (26%) Food trucks (24%) Ice cream (11%) Coffee shops (8%) Doughnut (7%) Will spend more Will spend comparably Will spend less PR 2018 Source : ASORE, EAT Study, 2018 Net change is in percentage points, based on the difference between “Will spend more” 4 and “Will spend less”

787-600 Overall Satisfaction With Visits (%) -2156 Customers are more “fully satisfied” with their visits to Pizza, Food trucks, Family and Ice cream shops Fully satisfied 35 49 35 39 29 51 42 17 44 21 38 27 39 2018 Fully satisfied 36 44 33 40 36 52 46 7 44 37 35 29 33 2019 100% 8% 11% 11% 13% 13% 14% 16% 19% 20% 22% 22% 24% 31% 75% 50% 88% 80% 76% 76% 74% 74% 74% 71% 67% 64% 62% 56% 51% 25% 0% QSR (80%) Casual (38%) Cafeterias (26%) Food trucks (24%) Ice cream (11%) Coffee shops (8%) Doughnut (7%) Fully + Somewhat satisfied Neither satisfied nor dissatisfied Fully + Somewhat dissatisfied 5 PR 2018 Source : ASORE, EAT Study, 2018

Higher Satisfaction with Key Attributes of Restaurants in PR Percent of adults who say they are satisfied with the following Puerto Rican consumers show higher Satisfaction with these key attributes than US attributes of restaurants consumers 95% 95% 94% 92% Value received for Service in general Food quality Cleanliness the price paid 82% 85% 83% 75% 6 US 2019 Source : National Restaurant Association, National Household Survey, 2019

Top reason why consumers like 787-600 -2156 locally-sourced food in restaurants* (%) The main reasons to choose these restaurants include the benefit of supporting local farms and food producers, and having fresher ingredients 70 58 53 36 32 35 23 18 18 11 7 6 5 3 0 It supports farms and food producers in the community It is more trustworthy PR US *Base: Respondents who say the availability of locally-sourced food would make them more likely to choose one restaurant over another 7 US 2019 Source : National Restaurant Association, National Household Survey, 2019

Puerto Rico: Behind US in multiple technological uses, while on parity or ahead in a few Percent of adults who did these restaurant-related activities in the PR generally lags the US in the use of restaurant technologies. An exception is mobile past year payments 52% 51% 47% 40% Pay for food or Look up restaurant View a restaurant Read online beverages using a locations, directions or menu online reviews of a mobile platform hours of operation restaurant such as ATH Móvil* *Not measured in US. 50% 64% 69% 17% Statement also included “ApplePay or Samsung Pay” 8 US 2019 Source : National Restaurant Association, Consumer Technology Survey, 2019

Puerto Rico: Behind US in multiple technological uses, while on parity or ahead in a few Percent of adults who did these restaurant-related activities in the past year Following or interacting with a restaurant in social media is also ahead of US, 32% vs. 19% 32% 30% 26% 23% Make a restaurant Follow or interact with Look up nutrition Place an order for reservation online a restaurant on a social information for takeout or delivery media platform restaurant food using a restaurant online app or website 44% 19% 24% 23% 9 US 2019 Source : National Restaurant Association, Consumer Technology Survey, 2019