PRESENTATION Results Presentation FOR THE HALF YEAR ENDED 31 - PowerPoint PPT Presentation

Transaction ansaction Banking Banking Strong growth across divisions Group Transaction Balances 1H16 v 1H15 $m +21% 34% 29% Group 97,327 21% +21% 80,758 71,039 14% 15% 5% Ex 9% offset accounts 2% 1 RBS BPB IB&M BWA NZ 1H14 1H15 1H16 RBS New Transaction Accounts 2 • Fast, simple processes in real time # +27% • Growing digital - 15% of new accounts 3 • Real time funds transfer from other banks 515k 470k 404k • Continuous product innovation: • Cardless Cash, Tap & Pay, Intelligent Deposit Machines, Real Time Alerts, Foreign Current 1H14 1H15 1H16 Accounts, Digital wallet 1 Excludes Cash Management Pooling Facilities (CMPF) 2 Number of new accounts. Includes offset accounts. Personal transaction accounts in RBS. 15

Add dditi ition onal al Our Our Str Strate tegy informati information on Custome Customer F r Foc ocus us People Technology Productivity Strength Capabilities “One CommBank” Growth Continued growth in business and institutional banking Opportunities Disciplined capability-led growth outside Australia TSR TS R Outpe Outperf rfor orman mance ce 16

Continuous Continuous Inno Innova vation tion 1H16 2010 – 2015 • Innovating in Wealth, ASB & IFS Everyday settlement, Online origination, MyWealth, • Expanding the digital wallet Pi & Leo, Touch ID, Portfolio View, Small Business app, Daily IQ, PayTag, Tap&Pay, VC in branches, • New property app Apps for smart watches and tablets, PEXA property settlement, Cardless cash, Cancel and Replace & • Exploring new opportunities: Temp Lock, Lock & Limit, Albert, Innovation Lab Blockchain, Quantum, Cyber Security etc. Real time banking (Core) 17

Notes Note 18

Continuou Continuous s Inno Innova vation tion ASB ASB TYME TYME Wea ealth lth Clever Kash – Rapid cycle testing of Portfolio View - SMSF cashless interactive digital strategy moneybox solutions Complete view of investment portfolio - R&D + partnerships + 37% increase in Mobile shares, cash, property banking licence 1 app users Latest insights at the Mobile app 1 st in Kiosk developed for low customer’s fingertips cost physical presence 2 customer satisfaction 1 12 months to December 2015 2 Customer Retail Market Monitor, Camorra Research, December 2015 19

Notes Note 20

Exploring Exploring new o new oppor pportunities tunities Supporting Australia’s growing digital economy Quantum Quantum Cyber Cy ber Security Security Bloc Blockc kchain hain Supporting Australian Driving collaboration Partnership with UNSW researchers in and innovation through in a centre of expertise developing the world’s boosting Australia’s the R3 partnership and first silicon-based the CBA-sponsored reserve of security quantum computer workshops engineering professionals 21

Notes Note 22

Pr Productivity oductivity Enabling Reinvestment Case Study Gross Investment Spend ($m) % of total Retail Collections & Other 12% 12% 13% Risk & 24% 1 28% Customer Solutions 36% Compliance Productivity 63% 60% 52% & Growth Continuous improvement culture, 1H14 1H15 1H16 process simplification and elimination 1,286 1,246 1,237 of non-value tasks, supported by robust 1,179 1,182 measurement systems 639 651 655 2 nd 593 638 Half 90% Hand-offs 60% Turnaround times 1 st Cost to Collect 20% 681 647 Half 589 595 582 541 Employee Engagement* 86% FY11 FY12 FY13 FY14 FY15 1H16 * 2% above Global Best in Class (Kenexa) 1. All movements since inception of productivity programme (3-5 yrs) 23

Notes Note 24

Strength Str ength to suppor to support our customer t our customers Deposit Depos it Wholesale holesale Ca Capital pital Liquidity 3 Liquidity Funding Funding Funding Funding Basel III $bn % of Total Funding Portfolio Tenor 2 Common Equity Tier 1 (years) 14.3% LCR 116% 123% Internationally comparable 1 140 10.2% 64% 3.9 3.9 63% 9.2% 66 CLF 136 HQLA 4,5 74 assets Dec 14 Dec 15 Dec 14 Dec 15 Dec 14 Dec 15 Dec 14 Dec 15 Analysis aligns with the APRA study entitled “International capital comparison study” (13 July 2015 ) 1 2 Weighted Average Maturity of long term wholesale debt. Includes all deals with first call or residual maturity of 12 months or greater. 3 Liquids are reported net of applicable regulatory haircuts. Dec 14 adjusted to align with final reporting with APRA. 25 4 The Exchange Settlement Account (ESA) balance is netted down by the Reserve Bank of Australia open-repo of internal RMBS. 5 Qualifying HQLA includes cash, Govt and Semi Govt securities. Also includes $5.6bn of RBNZ eligible securities.

Notes Note 26

RESULTS PRESENTATION FOR THE HALF YEAR ENDED 31 DECEMBER 2015 Results Presentation DAVID CRAIG CHIEF FINANCIAL OFFICER For the half year ended 31 December 2009 COMMONWEALTH BANK OF AUSTRALIA | ACN 123 123 124 | 10 FEBRUARY 2016 10 February Commonwealth Bank of Australia ACN 123 123 124 2010

Add dditi ition onal al Non-cash Non cash it items ems info information rmation $m Dec 15 Dec 14 Cash NPAT 4,804 4,623 Non-cash items Hedging and IFRS volatility  Unrealised accounting gains and losses arising from (151) (42) the application of “AASB 139 Financial Instruments: Recognition and Measurement” Other  Bankwest non-cash items (26) (26)  Treasury shares valuation adjustment (9) (20) Total non-cash items (186) (88) Statutory NPAT 4,618 4,535 28

Good operating r Good ope ting result esult Dec 15 vs Dec 15 Dec 14 $m Dec 14 Operating income 12,362 11,647 6% Operating expenses (5,216) (4,914) 6% 7,146 6% Operating performance 6,733 Investment experience 58 80 (28%) Loan impairment expense (564) (440) 28% (1,836) 5% Tax and non-controlling interests (1,750) Cash NPAT 4,804 4,623 4% 4,618 2% Statutory NPAT 4,535 29

Othe ther Ban r Banking king I Inc ncome ome Add dditi ition onal al information info rmation Other Other Bank anking ing Inc Income ome Trad ading In ing Inco come me $m $m 496 529 519 2,479 2,386 30 26 2,245 262 202 206 Other Trading 108 179 496 529 200 519 Trading 562 Lending 528 537 fees Sales 357 320 293 1,159 1,127 1,081 Commissions 1H14 1H15 1H16 (67) CVA / FVA 1H14 1H15 1H16 30

Operating Income up Oper ting Income up 6% 6% +6% +6% $m Fund Fu nds s & & In Insur suran ance ce +1 +10% 0% +5% before FX  Average FUA 7% 1,519  Insurance income 17% 1,386 2,479 Other Bank Othe r Banking ing In Inco come me +4 +4% 2,386  FVA / CVA ($97m)  Trading (ex FVA/CVA) 13%  OBI (ex Trading) 7% Net In Net Inte terest In st Income me +6 +6% 8,364 7,875  Volume 9%  Margin (5bpts) 1H15 1H16 31

Add dditi ition onal al Group NI oup NIM info information rmation 12 Mo 12 Month nth Mo Moveme ement nt bpts 211 1 (1) 206 (5) Group NIM  5bpts ex Treasury & Markets 209 ex Treasury 204 & Markets 1H15 Funding Basis Capital & 1H16 costs risk Other 32

Group NIM flat Group NIM (Six Months) bpts 214 6 Mon 6 M onth Mo th Moveme ement nt 12 month NIM 209 214 214 211 206 206 bpts 210 210 209 204 204 1H14 2H14 1H15 2H15 1H16 1 1 206 206 (2) Group NIM  1bpt ex Treasury & Markets ex Treasury 204 204 & Markets Group NIM ex Treasury & Markets flat 2H15 Asset Portfolio Capital & 1H16 Pricing mix NZ 33

Add dditi ition onal al Continuing to Continu ing to In Invest est information info rmation Gr Gross oss In Investmen estment t Spe Spend nd In Investmen estment t Spe Spend nd % of total $m 1,286 1,246 1,237 1,182 1,179 Branches 12% 12% 13% & Other 639 651 24% 655 28% Risk & 2 nd Half 593 638 36% Compliance 63% Productivity 60% 681 647 & Growth 52% 589 595 582 1 st Half 541 1H14 1H15 1H16 FY11 FY12 FY13 FY14 FY15 1H16 34

Underlying expenses up 3.8% $m Underlying Under ying + 6.1% 6.1% + 3.8% 3.8% 69 5,216 44 60 5,103 34 95 4,914 1H15 Staff Amortisation Other 1H16 Investment FX 1H16 underlying Spend increase 35

Additional Addit ional Cr Cred edit it qu qualit ality information inf ormation Commer Commercial cial Por ortf tfolio olio Quality uality LI LIE to to Gros oss Loans Loans Consumer (bpts) % of book rated investment grade 67.5 68.8 68.3 69.8 69.9 69.8 500 TCE ($bn) 19 Other 400 18 18 17 17 16 300 BBB 200 A 100 AAA/AA 0 Jun 13 Dec 13 Jun 14 Dec 14 Jun 15 Dec 15 FY11 FY12 FY13 FY14 FY15 1H16 Hom ome e Loa Loan n Ar Arrear ears LIE LIE to G to Gros oss Loa Loans ns Corporate (bpts) 90+ days Bankwest RBS ASB 43 1.0% 24 23 19 13 11 0.0% FY11 FY12 FY13 FY14 FY15 1H16 Jun 13 Dec 13 Jun 14 Dec 14 Jun 15 Dec 15 TCE (Total Committed Exposure ) = balance for uncommitted facilities or greater of limit or balance for committed facilities. Calculated before collateralisation. Includes Bank and Sovereign exposures. CBA grades in S&P equivalents. LIE (Loan Impairment Expense) Basis points calculated as a percentage of average Gross Loans and Acceptances (GLA). 36 Consumer represents Retail Banking Services, ASB Retail, Bankwest Retail and IFS Retail. Home Loan Arrears exclude Line of Credit, Reverse Mortgage, Commonwealth Portfolio Loan (RBS only) and Residential Mortgage Group (RBS only) loans. Corporate represents Institutional Banking and Markets, Business and Private Banking, ASB Business, Bankwest Business, IFS Business and other corporate related expense. Statutory Corporate LIE for FY13 26 bpts and FY14 11 bpts.

Sound credit quality Loan Lo an Imp Impair airmen ment t Exp Expen ense se Con onsumer sumer Arrea ears 90 Days+ CBA Group (bpts) Personal Loans Credit Cards Home Loans 1.34% 1.06% 1.09% 1.05% 73 1.21% 0.91% 0.92% 0.89% 0.52% 0.52% 0.49% 0.47% Jun 13 Dec 13 Jun 14 Dec 14 Jun 15 Dec 15 Trou oublesome blesome and and Imp Impair aired ed Ass Assets ts 41 $bn Group Impaired 9.5 Commercial troublesome 8.2 25 7.0 4.3 6.5 6.0 5.9 21 3.9 20 3.4 17 3.4 16 16 2.9 2.8 5.2 4.3 3.6 3.1 3.1 3.1 Jun 13 Dec 13 Jun 14 Dec 14 Jun 15 Dec 15 FY09 FY10 FY11 FY12 FY13 FY14 FY15 1H16 Pro Forma LIE (Loan Impairment Expense): Basis points calculated as a percentage of average Gross Loans and Acceptances (GLA). FY09 includes Bankwest on a pro-forma basis and is based on impairment expense for the year. Statutory Loan Impairment 37 Expense for FY10 48 bpts, FY13 21 bpts and FY14 16 bpts. Consumer Home Loan Arrears exclude Reverse Mortgage, Commonwealth Portfolio Loan (RBS only) and Residential Mortgage Group (RBS only) loans.

Additional Provision co Pr vision cover erage ge information Collec Co llectiv tive e Provis ision ions to C to Credi edit t RWA RWA CBA Peer 1 1.5% Peer 2 Peer 3 1.0% 0.5% FY09 FY10 FY11 FY12 FY13 FY14 FY15 1H16 Total otal Provis isions ions to to Cr Credit edit RWA RWA CBA Peer 1 Peer 2 Peer 3 2.0% 1.0% 0.0% FY09 FY10 FY11 FY12 FY13 FY14 FY15 1H16 Charts based on financial year data (CBA: 31 December and 30 June, Peers: 31 March and 30 September). Provisions do not include General Reserve for Credit Losses, equity reserves or other similar adjustments. All ratios subsequent to 1 January 2013 are 38 based on Basel III credit RWA, all ratios prior to this date are based on Basel II/Basel 2.5 credit RWA.

Strong provisioning In Indivi dividu dual al Pr Provi visi sion ons Collectiv Collec tive Pr Provis vision ions $m $m 2,801 2,763 2,762 1,116 774 Overlay 755 790 909 887 357 232 264 Bankwest 306 219 267 128 132 Consumer 983 981 128 942 631 558 492 Commercial 812 762 725 Dec 14 Jun 15 Dec 15 Dec 14 Jun 15 Dec 15 39

Add dditi ition onal al RBS RBS information informati on Reta etail il Ban anking king Ser Servi vice ces Ho Home me Lo Loan an Mar arket et Sha Share CBA Peer 1 1H16 vs 1H16 Peer 2 Peer 3 $m 1H15 27% Home loans 2,081 8% 25.1% 25% Consumer finance 1,278 6% 23.2% 23% Retail deposits 1,498 7% 21% Distribution 223 9% 19% Other 80 (9%) 17% Total banking income 5,160 7% 14.9% Operating expenses (1,694) 4% 15% 14.8% Operating performance 3,466 8% 13% Loan impairment expense (305) 14% 11% Jun 07 Dec 15 Tax (946) 8% Cash net profit after tax 2,215 8% Source: RBA/APRA. CBA includes Bankwest 40

Retail etail Banking Banking Ser Services vices 1H16 1H 16 v vs s 1H 1H15 15 Cost ost-to to-In Inco come me Ratio tio % Segment Income Operating Performance 8% 8% (260 bpts) 7% 7% 6% 4% 35.4 33.6 32.8 Home Consumer Retail Income Costs Operating Dec 13 Dec 14 Dec 15 loans finance deposits performance Reta tail il Dep Deposit sit Mix ix RBS S Mar argin gin bpts $bn +8% 270 230 269 213 266 266 39 +34% Transactions 29 261 261 64 Online 1 57 Savings & 127 127 Investments 1H07 1H14 2H14 1H15 2H15 1H16 Dec 14 Dec 15 1 Online includes NetBank Saver, Goal Saver and Business Online Saver 41

Add dditi ition onal al Cor Corpo porate te information info rmation Business usiness & & Priv Private te Ban anking king In Insti stitution tutional al Ban anking king & & Mar arkets ets 1H16 vs 1H16 vs 1H16 1H16 $m $m 1H15 1H15 Corporate Financial Services 709 7% Institutional Banking 1,127 5% Markets Regional and Agribusiness 322 (1%) 311 (13%) Local Business Banking 569 4% Private Bank 181 10% CommSec 180 5% Total banking income Total banking income 1,961 5% 1,438 1% Operating expenses (534) 12% Operating expenses (742) 4% Operating performance 904 (5%) Operating performance 1,219 5% Loan impairment expense (140) 44% Loan impairment expense (71) 13% Tax (156) (25%) Tax (345) 5% Cash net profit after tax 608 Cash net profit after tax 803 5% (6%) 42

Cor Corpor porate te BPB PB – 1H 1H16 16 v vs s 1H 1H15 15 IB& IB&M – 1H 1H16 16 vs vs 1H 1H15 15 Segment Income Operating Performance Segment Income Operating Performance 10% 5% 5% 4% 7% 16% 12% 5% 4% 8% 5% (5%) (13%) (1%) 1% Income Costs Operating CFS RAB LBB Private Comm performance Bank Sec Income Costs Operating Institutional Markets Markets (ex CVA / performance Banking (ex CVA / FVA) FVA) Austr ustralian alian Business usiness Le Lend nding ing Gr Growth th NIM NIM 2 bpts 1 12 months to Dec 15 210 6.8% 204 11.4% 197 6.3% 5.0% System BPB IB&M Dec 14 Jun 15 Dec 15 1 Spot balance growth twelve months to December 15. Source RBA. IB&M represents Core Domestic Lending balance growth and excludes Cash Management Pooling Facilities (CMPF). CMPF included in total growth rate shown. 43 2 Combined Institutional Banking and Markets and Business and Private Banking

Additi Add ition onal al Wea ealth lth Man Manage gemen ment informa inf rmation tion Wea ealth Man lth Manage gemen ment In Insur suran ance ce In Infor orce ce 1H16 vs +4% $m 1H16 $m 1H15 24 67 CFSGAM 437 9% 2,472 2,381 Colonial First State (CFS) 1 467 4% CommInsure (CI) 390 15% Dec 15 Dec 14 Life General Insurance Insurance Total operating income 1,294 9% Spot AUM UM 2 Operating expenses (832) 6% $bn +2% Tax (131) 24% 9.2 195.2 Underlying profit after tax 331 10% (5.6) 191.6 (5.6) Investment experience 41 (13%) Cash net profit after tax 372 7% Dec 14 Net Markets & Dec 15 flows other Spot 1 Colonial First State incorporates the results of all Wealth Management Financial Planning businesses AUM include Realindex Investments and exclude the Group’s interest in the First State Cinda Fund Management 2 44 Company Limited

Wealth Man ealth Management gement 1H16 v 1H16 vs 1 s 1H15 H15 FUA FU Segment Income 1 Operating Performance +5% $bn 10% 9% 15% 4.1 133.9 6% 1.7 9% 128.1 4% CFS Income 1 Operating CFSGAM CI Costs 2 Net Dec 14 Markets & Dec 15 performance 3 flows other Spot CFSG FSGAM Fu Fund nds s Perf erfor orman mance ce General l In Insu surance Cl Claims ims 3 year rolling average of percentage of funds outperforming Net Event Claims $ benchmark returns 90% 89% 85% 85% 84% 79% 2H13 1H14 2H14 1H15 2H15 1H16 2H13 1H14 2H14 1H15 2H15 1H16 1 Total operating income 2 Operating expenses 45 3 Underlying profit after tax

Add dditi ition onal al Fund Fu nding ing information informati on Funding Composition Funding Composition Aver erage ge Long T Long Ter erm Funding Cos m Funding Costs ts Margin to BBSW (bpts) 2.00 Customer Deposits 64% 200 1.75 175 1 ST Wholesale Funding 17% 1.50 150 LT Wholesale Funding ≥ 12 months 9% 1.25 125 Covered Bonds 4% 1.00 100 Predicted LT 0.75 75 LT Wholesale Funding < 12 months 3% funding costs if current 0.50 50 Portfolio Average Cost market rates RMBS 2% remain 0.25 25 Indicative Spot Market Cost unchanged Hybrids 1% 0 0.00 Jun 06 Jun 08 Jun 10 Jun 12 Jun 14 Jun 16 Issuance uance Indica ndicativ tive e Funding Cos Funding Cost t Cur Curves es $bn Margin to BBSW (bpts) 38 140 25 31 127 120 16 2 20 112 100 100 97 84 87 80 15 72 69 70 60 10 55 49 44 40 38 26 25 5 20 17 14 13 8 3 0 - 1 year 2 year 3 year 4 year 5 year Dec 13 Jun 14 Dec 14 Jun 15 Dec 15 Jun 07 Jun 14 Jun 15 Dec 15 Securitisation Long Term Wholesale Covered Bond 1 Includes central bank deposits; due to other financial institutions (including collateral received) 2 Includes restructure of swaps and reclassification of deals between short and long term funding 46

Fund Funding an ing and Liqu d Liquidity idity Funding Funding Liquidity Liquidity 2 $bn $bn Sour ource of ce of f funds unds Use e of of f funds unds 116% 120% 123% LCR 140 136 132 16 (15) 64% Deposit 66 70 CLF 66 Funded 22 (30) 74 66 66 HQLA 3 2 (1) 7 (1) Dec 14 Jun 15 Dec 15 1 Equity IFRS & FX Net short Customer New long Long term Lending Other Assets 1 on ST & LT term funding deposits term funding maturities Debt 6 Months to Dec 15 1 Includes restructure of swaps and reclassification of deals between short and long term funding 2 Liquids are reported net of applicable regulatory haircuts. Dec 14 adjusted to align with final reporting with APRA. 47 3 The Exchange Settlement Account (ESA) balance is netted down by the Reserve Bank of Australia open-repo of internal RMBS

Add dditi ition onal al Divide Di vidend nd p per Sh er Shar are information info rmation Payout 75.0% 75.0% 78.2% 78.2% 73.9% 73.9% 73.2% 73.2% 75.8% 75.8% 75.9% 75.9% 75.1% 75.1% 75.1 75.1% ratio io (c (cash) sh) 81% 81% 81% 70% 71% 90% 84% 70% 84% 71% 87% 62% 62% 63% 84%74% 63% 198 113 153 113 115 120 170 132 188 137 197 164 200 183 218 198 222 cents FY08 FY09 FY10 FY11 FY12 FY13 FY14 FY15 FY16 Interim Final 48

Int Interi erim Divide m Dividend nd cents per share 140% 198 198 183 120% 164 100% 137 132 113 120 113 80% 84% Cash NPAT Payout Ratio 71% 71% 70% 70% 60% 63% 62% 62% 63% 40% 1H08 1H09 1H10 1H11 1H12 1H13 1H14 1H15 1H16 20% 49 0%

Additi Add ition onal al Pro-for Pr orma Ca ma Capital pital informa inf rmation tion From July 2016 - Mortgage risk weight change has Entitlement offer no impact on the Group’s increases average (Aug-15) raised risk weight for the internationally comparable ratio. $5.1bn or 131 Group’s mortgage Capital raising strengthened the 14.3% bpts Group’s position within the Global portfolio from ~16% to ~25% top quartile 10.2% (100) 9.2% 8.0% CET1 (APRA) Higher mortgage CET1 (APRA) APRA Min CET1 (Int'l) Reported risk weight Pro-forma 2016 Reported Dec 15 Dec 15 Dec 15 50

St Strong Ca ong Capital pital Positi osition on CET CET1 bpts 14.3% (28) 122 (38) 131 (77) 10.2% 9.2% 9.1% 8.0% 1 2 Dec 14 Jun 15 Share Jun 15 Cash Underlying Other Dec 15 APRA Dec 15 3 APRA APRA Issue Final NPAT Credit RWA APRA Min Int'l Dividend 2016 (Net of DRP) 1 Excludes impact of FX and change in regulatory treatments. 2 Primarily relates to growth in IRRBB RWA and the impact of Credit RWA regulatory treatments. 51 Analysis aligns with the APRA study entitled “International capital comparison study” (13 July 2015 ). 3

Notes Note 52

Inter Interna national tional Peer Basel eer Basel II III I CET CET1 G-SIBs in dark grey Peer bank top quartile 18.3 12.7% 1 16.0 14.3 14.2 14.0 13.7 13.5 13.2 13.2 12.7 12.7 12.4 12.3 12.0 11.8 11.6 11.5 11.4 11.3 11.2 11.1 11.1 11.0 11.0 10.9 10.8 10.7 10.7 10.6 10.6 10.6 10.4 10.3 10.3 10.3 9.9 9.8 9.7 3 3 3 2 2 3 3 3 3 3 3 3 2 3 3 Nordea UBS CBA WBC Intesa Sanpaolo Lloyds NAB ANZ ING China Construct. Bank RBS ICBC Sumitomo Mitsui Citi HSBC JP Morgan Credit Suisse Standard Chartered Mitsubishi UFJ Barclays Deutsche BNP Paribas SocGen Bank of Comm Commerzbank China Merchants Bank Bank of China Wells Fargo RBC Mizuho UniCredit Santander BBVA Credit Agricole SA Scotiabank Toronto Dominion Bank of America Agri. Bank of China Source: Morgan Stanley and CBA. Based on last reported CET1 ratios up to 4 February 2016 assuming Basel III capital reforms fully implemented. Peer group comprises listed commercial banks with total assets in excess of A$800 billion and which have disclosed fully implemented Basel III ratios or provided sufficient disclosure for a Morgan Stanley estimate. 1 Calculated top quartile of above peer group 2 Domestic peer figures as at 30 September 2015, WBC reported pro-forma at 30 September 2015 53 3 Deduction for accrued expected future dividends added back for comparability

Notes Note 54

Summar Summary A volume driven income result Good operating performance 1H16 vs 1H15 (Income less operating expense, $m) +6% +8% 1H16 vs 1H15 FUA F&I +10% +7% 3,466 +4% OBI +5% Volume +5% +6% NII +7% +9% 1,219 +13% +1% 968 741 462 550 1 2 RBS BPB IB&M WM NZ BW Total Operating Income Continuing to invest Strength $m Deposit Wholesale LCR CET1 Funding Funding 681 (years) 10.2% 64% 123% 3.9 595 589 582 3.9 63% 9.2% 116% Dec 14Dec 15 Dec 14Dec 15 Dec 14Dec 15 Dec 14Dec 15 1H13 1H14 1H15 1H16 1 IB&M ex CVA/FVA 2 In NZD 55

Notes Note 56

RESULTS PRESENTATION FOR THE HALF YEAR ENDED 31 DECEMBER 2015 Results Presentation IAN NAREV CHIEF EXECUTIVE OFFICER For the half year ended 31 December 2009 COMMONWEALTH BANK OF AUSTRALIA | ACN 123 123 124 | 10 FEBRUARY 2016 10 February Commonwealth Bank of Australia ACN 123 123 124 2010

Notes Note 58

Suppo Supporting jobs and g ting jobs and growth wth  $6 billion in salaries and wages to 41,000 Australians and 51,000 people overall  $4 billion to 6,000 SME partners and suppliers  Over $3 billion in tax, representing more than 4.5% of Australia's total corporate tax  $5.5 billion in dividends to Australian shareholders, including more than 800,000 households, either directly or through Australian super funds Annual figures as at 31 December 2015 59

Add dditi ition onal al Ec Econ onom omic ic Ind Indica icators tors information info rmation 2011 2012 2013 2014 2015 2016 2017 World GDP 4.2 3.4 3.3 3.4 3.1 3.1 3.3 Australia Credit Growth % – Total 2.6 4.4 3.1 5.0 6.0 5½-6½ 4¾-6¾ Credit Growth % – Housing 6.1 5.0 4.6 6.4 7.3 6-7 5-7 Credit Growth % – Business -2.3 4.4 1.2 3.4 4.5 5½-6½ 5-7 Credit Growth % – Other Personal 0.6 -1.2 0.2 0.6 0.8 0-1 ½-2½ GDP % 2.4 3.6 2.4 2.5 2.2 2.5 3.1 CPI % 3.1 2.3 2.3 2.7 1.7 1.5 2.2 Unemployment rate % 5.0 5.2 5.4 5.8 6.2 5.9 5.6 Cash Rate % 4¾ 3½ 2¾ 2½ 2 2 2 New Zealand Credit Growth % – Total 1.5 3.2 4.0 4.2 6.4 5½-7½ 3½-5½ Credit Growth % – Housing 1.2 1.8 5.0 5.3 5.6 6-8 3-5 Credit Growth % – Business 1.2 3.9 1.9 3.1 6.2 5-7 5-7 Credit Growth % – Agriculture -0.8 3.0 4.4 3.7 7.6 5-7 4-6 GDP % 1.1 2.8 2.3 3.0 3.3 2.2 2.9 CPI % 3.8 2.2 0.8 1.5 0.6 0.6 1.6 Unemployment rate % 6.6 6.6 6.7 6.0 5.8 5.8 6.0 Overnight Cash Rate % 2.5 2.5 2.5 3.25 3.25 2.25 2.00 CBA Economics Forecasts Credit Growth = 12 months to June qtr World GDP = Calendar Year Average 60 GDP, Unemployment & CPI = Financial year average = forecast Cash Rate = As at end June qtr

Outloo Outlook  Steady transition, driven by sound monetary policy and lower AUD  Global volatility warrants caution, but overreaction also a threat  Long term policy needed for on-going transition: tax, infrastructure, spending  Financial services a prevailing strength – must be forward looking post FSI  Continuation of long-term strategy for CBA 61

Add dditi ition onal al Resu esult qu lt qualit ality info information rmation Grou Gr oup NI p NIM ROE OE 1 Cash basis % 2.4 Pre-Capital 2.3 CBA raising 17.2% 2.2 Peers 15.9% 2.1 2.0 13.3% 1.9 1.8 10.0% 1.7 Sep 12 Mar 13 Sep 13 Mar 14 Sep 14 Mar 15 Sep 15 CBA Peer 3 Peer 1 Peer 2 CBA ROE for 1H16 Capitalis pitalised ed Sof Softw twar are Capital pital 3 2 $m APRA CET1 2,893 10.2% 10.2% 2,605 9.6% 9.5% 2,183 1,654 CBA Peer 2 Peer 1 Peer 3 Peer 3 CBA Peer 2 Peer 1 1 CBA is half to December 2015. Peers are half to September 2015. ROE for Peer 3 does not include the impact of its capital raising (completed post September 2015). 62 2 Reported CBA is at December 2015. Peers as at September 2015. 3 CBA as at December 2015. Peers 1, 2 and 3 as at September 2015.

Summar Summary  Operating momentum across all businesses from ongoing customer focus  Continuing commitment to invest – adapting a strong franchise for the future  Circumspect about global volatility. Long-term strategies and policies needed for continuing economic transition in Australia 63

RESULTS PRESENTATION FOR THE HALF YEAR ENDED 31 DECEMBER 2015 SUPPLEMENTARY SLIDES Overview, Customers & People 65 Technology & Innovation 80 Strength – Capital, Funding & Risk 100 Business Performance 130 Economic Indicators 147 Results Presentation For the half year ended 31 December 2009 COMMONWEALTH BANK OF AUSTRALIA | ACN 123 123 124 | 10 FEBRUARY 2016 10 February Commonwealth Bank of Australia ACN 123 123 124 2010

CBA CB A Ov Over erview view Total otal Australia NZ Other Peo eople, ple, Customers 13.0m 2.2m 0.5m 15.7m Custo Customer mers & s & Staff 41,400 5,700 4,600 51,700 Deli De livery Branches 1,148 134 147 1,429 ATMs 4,393 460 174 5,027 #1 Retail Customer Custo mer #1 Business Satisf Sa tisfaction tion = Internet Banking #1 34.1% #1 Main Financial Institution (MFI) Mar Market Home Lending 1 25.1% #1 Shar Shares es Household Deposits 2 29.3% #1 FirstChoice Platform 3 11.3% #1 Market Capitalisation 4 $131bn #1 Capital (CET1) 10.2% Str Stren engt gth $903bn Total Assets Credit Ratings 5 AA-/Aa2/AA- Refer notes slide at back of this presentation for source information 1 Source: RBA 4 Sourced from Bloomberg 8 February 2016 65 5 S&P, Moody’s, Fitch 2 Source: APRA 3 Source: Plan for Life Sep-15

Br Broa oad d co cont ntribu ributo tor r to to A Aus ustr tralian alian wellbeing ellbeing Operating Income Loan impairment Expenses 1H16 Cost of lending Including ~6,000 across the economy SME partners and suppliers $0.6bn $2.1bn $1.8bn Tax expense Australia’s largest tax Salaries payer Employing ~41,400 $3.1bn $1.4bn people in Australia, ~51,700 globally $3.4bn Retained for capital and growth Dividends Over $103 billion in Returned to over 800,000 new lending in 1H16 shareholders and super funds 66

Crea Cr eating jobs ting jobs and oppor and opportunit tunities ies  Providing direct employment  Employing over 1 in 11 people to ~41,400 people in Australia, working in the Australian ~51,700 people globally financial services sector  Paid over $2bn to ~6,000  Paid $2.5bn in wages to suppliers in 1H16 – Australian households in 1H16 supporting employment across the economy 67

Our Our People eople Emp mplo loyee ee Enga ngagem gement ent Inde ndex x Scor core Women omen in in Executiv ecutive M e Mana anager ger and a and abo bove e roles oles % % Annual Measure 35% 34% 33% 81% 81% 80% 80% 31% 30% 28% 26% FY12 FY13 FY14 FY15 FY10 FY11 FY12 FY13 FY14 FY15 1H16 Los Lost T t Time ime Injur njury Frequenc equency Ra Rate te Emp mplo loyee ee Tur urno nover er – Volu olunta ntary Rate % 2.8 2.7 2.4 12.9% 12.7% 12.7% 1.9 1.5 1.5 10.2% 10.2% 10.1% 10.0% 1.3 FY10 FY11 FY12 FY13 FY14 FY15 1H16 FY10 FY11 FY12 FY13 FY14 FY15 1H16 Complete definitions for people metrics are available at https://www.commbank.com.au/sustainability2015/perf-people-data.html 68

Our Our Stak Stakeholder eholders Customer Product Holdings 1 14.8m Super fund unit holders ? 5.1m 11.0m 4.7m 2.2m 1.7m 4.2m 3.3m 865k 646k 1.8m >300k 51,700 1.1m ~800k Home Loans Credit Cards Retail Savings Insurance Personal Loans Business Funds CommSec Shareholders Employees and Transactions Relationships Management Australia Offshore Customers who hold at least one product in each of the major product categories shown. Totals not mutually exclusive – includes 1 cross product holdings. Figures are approximates only and may include some level of duplication across customer segments. 69 CommSec total includes active accounts only. Figures may reflect restatements consistent with current period reporting.

Delivering Deliv ering consist consistent r ent retur eturns ns Cash ROE CBA Ranking 1 Market Return Return Dividend Taxes Cap on on declared Paid (ASX) Equity Assets 1 st 80 th 1 st 1 st 29 th 600 19.2% 19.2% 18.7% Return 18.6% 500 on 1.1% 17.9% Assets 17.2% 400 1.0% 300 200 100 - 1H11 1H12 1H13 1H14 1H15 1H16 1 Most recent annual results data amongst ASX 100 companies. Sourced from Bloomberg 8 February 2016. 70

In Investing esting in A in Austr ustralia alia $2m $2m 55,056 55,05 65 65 In g In grants ants to to 228 228 Visi isitor tors s to t to the Spirit he Spirit Cr Cric icket et clubs lubs youth f outh focused ocused of of Anzac Centenar Anzac Centenary y spons sponsor ored ed or organisa ganisations tions Exper Experienc ience 88 88,248 ,248 $470k $470k 184 184 Calls Calls to our to our Raised Rais ed for or the the Aust ustralians alians Indigenous Ind igenous Clown D Clo wn Doctor octors recognised as ecognised as customer cust omer ‘Australians of the assist ass istance ance line line Day’ 258,679 258,679 21 21 115 115 Students Students receiv eceived ed Car CareerT eerTrac acker er Communit Community y Start Sm Sta t Smar art t Ind Indigenous int igenous inter erns ns organisa or ganisations tions edu educa cation tion pr provided with vided with volunteer olunteers 71

Cor Corpor porate R te Responsibi esponsibility lity Our vision is to excel at securing and enhancing the financial wellbeing of people, businesses and communities. In November 2015, we have launched a set of practical guidelines to clarify what our vision and values mean for our people on a day-to-day basis. Our corporate responsibility efforts help us deliver on our vision with a focus on how we do business and our role in society. The most sustainable bank A leading sustainability-driven in the world company The DJSI World is the first global index Announced at the World Economic to track the financial performance of the Forum, the G100 is the global index leading sustainability-driven companies of the world's most sustainable worldwide. In 2015, the Group is once corporations. Ranked 4 th overall in again included in the Dow Jones 2016, the Group has been Sustainability World Index (DJSI). recognised as the most sustainable company in Australia and the most sustainable bank in the world. Strong environmental, social and Leader in climate governance practices disclosure The Group continues to be listed on the The Group is included in the CDP FTSE4Good. The FTSE4Good Index Series ASX 200 Climate Disclosure comprises companies demonstrating strong Leadership Index in 2015 for the Environmental, Social and Governance seventh consecutive year. (ESG) practices. 72

Assessed Carbon Emissions During 1H16 the Group (supported by Ernst & Young) undertook a detailed assessment of the carbon emissions arising from our business lending. The detailed diagnostics and resulting insights provide us with a robust quantitative basis to identify and act on key opportunities to reduce the carbon emissions arising from our business lending portfolio. CBA Gr Grou oup p Business usiness Le Lend nding ing CBA Gr Grou oup B p Business usiness Le Lend nding ing Emissi Emis sion ons s Pr Prof ofil ile Emis Emissi sion ons s In Inten tensi sity ty (EI (EI) ) of of Expe Expend nditur iture % of actual emissions in each sector EI of Expenditure (kgCO 2e /AUD) Property & 1.9 2 1.8 Business 3% Construction Other 1% 13% Agriculture 1 (incl. Forestry &Fishing) 29% 0.5 0.5 Transport & Portfolio average 0.3 Storage 0.3 0.2 11% <0.1 <0.1 <0.1 <0.1 <0.1 <0.05 <0.05 <0.05 <0.05 0 Mining Electricity, 9% Gas & Manufacturing Water 17% 17% Weighted portfolio average EI of expenditure includes a double count of electricity scope 1 emissions across all sectors. Sector classification defined by ANZSIC main business activity. For detailed methodology on the above financed emissions and a more detailed focus on the assessed finance emissions of the Group Lending to the Energy Sector, please refer to https://www.commbank.com.au/content/dam/commbank/about- 73 us/docs/sustainability-20151103-assessed-emissions-lending-port.pdf. For CBA Group Sector Exposures please refer to relevant pages in this presentation.

Corpor Cor porate R te Responsibi esponsibility lity The he w way w ay we e do do busine business ss     Released Wealth Released Human Rights Awarded Employer of Updated Group Management Responsible Position Statement Choice for Gender Equality Environment Policy Investing framework formalising our commitments from the Workplace Gender acknowledging international integrating ESG to respect human rights Equality Agency. efforts to limit global considerations across our across all operations, warming to two degrees.  Wealth Management including our supply chain Announced new 40 per cent  investment processes. practices. target for women in First Australian Bank to be Executive Manager and awarded a 5 Star Green   Released financed carbon Published Supplier Code of above positions by 2020. Star rating for our current emissions report assessing Conduct in the Sustainability branch design.  the carbon emissions Report 2015. Placed 21 Indigenous  intensity of our business interns across the business Commonwealth Bank Place lending portfolio. in line with our is the first Australian office CareerTrackers awarded a 6 Star Green  Released ‘Our Approach To commitment. Star rating across all four Tax’ document in the public aspects: design, domain. construction, interior fit-out and operation performance. 74

Cor Corpor Corpor Cor porate R porate R te Responsibility te Responsibi esponsibility esponsibility lity Our role Our ole in in soc society iety     Expanded digital wallet giving Start Smart financial literacy Supported 115 community Partnered with the Australian our customers more program on track to reach organisations across National Committee for UN convenient access to 500,000 bookings for FY16. Australia with CommBank Women to accelerate gender finances. volunteers. equality and female  Committed $1.6m investment empowerment.   Committed $10 million to to develop a centre of Worked with Blackcard to  support Australian expertise for cyber security develop a Group-wide Supporter of the 2015 Social researchers to build the education with UNSW. Cultural Capability Ventures Australia Education world’s first silicon -based Framework to build strong Dialogue.  quantum computer in Recognised 15 teachers via relationships with Aboriginal Sydney. the CommBank Teaching and Torres Strait Islander Awards who are developing people, businesses and  Announced as Corporate the financial literacy skills of communities. partner for the Sydney their students. International Blockchain conference which brings together regulators, policy makers, technologists and media. 75

Sustainability Sustaina bility Scor Scorecar ecard Units 1H16 FY15 FY14 FY13 FY12 FY11 % 83.9 84.2 83.2 83.0 79.0 75.2 Roy Morgan MFI Retail Customer Satisfaction Rank 1 st 1 st 1 st 1 st 2 nd 4 th satisfaction Customer 7.4 7.5 7.4 7.4 7.3 7.1 Avg. score DBM Business Financial Services Monitor Rank =1 st =1 st =1 st =1 st =1 st =2 nd 7.75 7.94 8.32 7.86 7.74 Avg. score Wealth Insights Platform Service Level Survey Annual Rank 2 nd 1 st 1 st 1 st 1 st Employee Engagement Index Score % Annual 81 81 80 80 n/a 10.1 Employee Turnover Voluntary % 10.0 10.2 10.2 12.9 12.7 People Women in Manager and above roles % 43.3 43.2 42.9 42.0 42.0 43.6 34.4 Women in Executive Manager and above roles % 35.0 32.8 30.3 30.9 28.2 Lost Time Injury Frequency Rate (LTIFR) Rate 1.3 1.5 1.5 1.9 2.8 2.4 Absenteeism Rate 6.0 6.0 6.1 6.2 6.2 6.0 Scope 1 emissions tCO 2 -e 3,720 7,249 7,936 8,064 8,192 8,183 Greenhouse Emissions Gas Scope 2 emissions tCO 2 -e 40,404 86,264 91,275 100,997 118,047 137,948 Scope 3 emissions tCO 2 -e 17,979 39,361 44,826 47,438 47,667 63,719 Financial programs School Banking students (active) Number 310,474 273,034 233,217 191,416 140,280 288,458 literacy Start Smart students (booked) Number 258,679 298,505 288,728 284,834 235,735 200,081 Complete definitions for scorecard metrics are available at: https://www.commbank.com.au/content/dam/commbank/assets/about/who- 76 we-are/sustainability/cba-group-sustainability-performance-2015.xlsx

Customer Customer need needs s met met By y Age ge In Inter terne net B t Ban anking king Age Band Products per Customer 4.17 14 – 17 1.41 3.15 3.11 18 – 24 2.66 2.25 25 – 34 3.33 35 – 49 3.38 50 – 64 3.34 65+ 2.49 Overall Non-Internet Mobile App Website and Users Only Users Mobile App Total 18+ 3.11 Users Sha Share of e of Pr Prod oduc uct Wea ealth lth – Sha Share of e of Pr Prod oduc uct Wealth Share of 8.11 13.0% product Lending and Cards 11.2% Deposits 3.99 13.0% 8.6% 7.9% 3.11 1.84 58.2% 0.52 1.07 2.28 66.2% 1.51 Products held Products CBA Peer 3 Peer 1 Peer 2 at CBA held anywhere Refer notes slide at back of this presentation for source information 77

Business Customer Business Customer Sa Satisf tisfaction action 8.0 7.0 CBA Peers 6.0 Dec 12 Dec 13 Dec 14 Dec 15 Customer Satisfaction - Average Refer notes slide at back of this presentation for source information 78

Business Busines s Customer Customer Sa Satisf tisfaction action Micr icro o Small Small 7.8 7.8 7.6 7.6 7.4 7.4 7.2 7.2 7.0 7.0 6.8 6.8 6.6 6.6 6.4 6.4 6.2 6.0 6.2 Dec 12 Dec 13 Dec 14 Dec 15 Dec 12 Dec 13 Dec 14 Dec 15 Med edium ium La Large ge 8.2 8.0 8.0 7.8 7.8 7.6 7.6 7.4 7.4 7.2 7.2 7.0 7.0 6.8 6.8 6.6 6.6 6.4 6.4 Dec 12 Dec 13 Dec 14 Dec 15 Dec 12 Dec 13 Dec 14 Dec 15 Refer notes slide at back of this presentation for source information 79 CBA Peers

Australia’s leading technology bank 5.4m active #1 #1 #1 #1 #1 #1 online users Social So cial Onli nline ne Free ee & & Bank Banking ing fi fina nanc ncial ial Fac acebo book ok (CANST (CANSTAR) app pp #1 #1 #1 #1 #1 #1 Custom Cus tomer er Interne Inte net t Bank Banking ing Sa Satisf tisfac action tion App pp Busine Business ss Bank Bank (Inte (Interne net Bank t Banking ing (Money M (Mone y Maga gazi zine ne) (AB (AB+F) +F) Services) Ser vices) Refer notes slide at back of this presentation for source information 80

Customer Customer Sa Satisf tisfaction action - Onlin Online In Inter terne net B t Ban anking king Website bsite 97% Satisfaction with Internet Banking Services via "Website" or " App“ 95% 92.6% 97% 93% 91% 95% 89% 87% 92.2% 85% 93% Dec 14 Jun 15 Dec 15 Apps 91% 97% 95% 89% 91.8% 93% 91% 87% 89% 87% 85% 85% Dec 14 Jun 15 Dec 15 Dec 14 Jun 15 Dec 15 Refer notes slide at back of this presentation for source information 81 CBA Peer 1 Peer 2 Peer 3

Acceler Accelerated ted change, mor hange, more e relia eliable sy ble systems stems High impact system incidents 400 System changes per month 3,963 338 314 153 150 1,514 93 67 44 41 19 FY07 FY08 FY09 FY10 FY11 FY12 FY13 FY14 FY15 1H16 82

Wor orld ld class lass tec technolo hnology y & op & oper erations tions Wor orld ld class lass tec techno hnolog logy & oper y & operation tions State-of-the- The Digital Revitalised Innovation art Core Future front-line Culture  Single view of  Legacy system  Simple, personalised  Innovation Lab customer across replacement digital experiences  Leading apps for channels  Real-time banking  Anywhere, anytime, phones, tablets and  CommSee  Straight-through any device smart watches  Revitalised  Standardised,  Pi, Albert, Leo, processing Processes  Simplified scalable, reliable & Emmy secure architecture  Customer insights  Resilient systems through analytics 83

Distribut Dist ribution ion Transf ansfor orma mation tion Smaller, smarter branch design Video Conf ideo Confer erencing encing 68 express 1 Self Self Ser Service vice In all branches - branches – access to CBA focus on specialists self service ~ 32,000 calls in 1H16 Tablets and software for branch Over 597 Intelligent concierges to Deposit Machines enhance customer allowing anytime flow cash and cheque Expres Expr ess B Branc anch deposits – 94% self service rate for Dedicated small deposits in express business capability branches with 165 specialists 1 Excludes Bankwest and a very small number of CBA Branches 84

Pr Proper operty a ty app pp Guiding customers through the home buying journey October 2015  Estimated market prices and suburb insights  Search tools, calculators, real time property listings  Simplified conditional pre-approval with instant response Note: Android version launched in October 2015, iOS version launched February 2016. 85

Innova Inno vating in ting in Busines Business Albert  Global first-to-market EFTPOS tablet Mar 15  Transforming the way merchants interact with their customers  Market leading platform enabling merchants to easily access solutions for their businesses  Now with 17,000+ devices in market across 15,000+ merchants  Currently 19 apps available for merchants with 50+ apps in development 86

Inno Innova vating in ting in Busines Business Asset Finance Simple Business Overdraft 1  Industry leading online quote tool  Launch of new Simple Business for car and equipment finance Overdraft product  Instant customised quotes –  Online application for an request a call back or apply unsecured overdraft up to $50,000 online, 24/7 Augu ugust t 201 2015 Novem ember ber 201 2015 87

Gr Growing Small wing Small Business Business Ranked =1 st in Dedicated Launch of Simple Business Small Business DBM Micro 1 small business Overdraft - simple and easy Bank of the business banking application (up to $50k), Year (Canstar) customer capability in approved in 30mins and funded satisfaction ~500 branches the same day Delivered over 6k First bank to offer Building stronger Exclusive banking Albert merchant free, real-time 24/7 customer partnership with terminals, giving transaction account relationships On-Deck a leading customers market alerts, making cash- with a 38% uplift online small leading payment flow easy for in financial health business lender technology customers checks 88

Inno Innova vating ting in W in Wealth Mana ealth Management gement Enhanced experience for both customers and advisors Por ortf tfolio olio View iew CFS Ret CFS etail ail Fir First st Net Net SMSF SMSF Pla Platf tfor orms ms In Investor estor Septemb Sep mber 2015 August st 2015 June 2015 Complete view of Colonial First State investment portfolio - First to market – now superannuation and shares, cash, managed funds – offering annuities on property and more now on mobile, tablet platform Latest insights at the and online customer’s fingertips 89

Inno Innova vating in N ting in NZ Z  Clever Kash – cashless interactive moneybox, helping children understand the value of money as we move towards a cashless society  ASB’s mobile app users up 37% in last 12 months  1st in Mobile app satisfaction at 88% 1  Launched re-designed and responsive website pages for Personal, Home & Business Loans and Accounts and Cards  Number of digital releases doubled this year, delivering improvements to customers every 5.3 days 1 Customer Retail Market Monitor, Camorra Research, December 2015 90

Gr Growing the wing the Digital Digital Wallet allet Self-serve options Loyalty cards Merchant offers July y 2015 July y 2015 August st 2015 Browse and apply for Store your loyalty Tailored merchant offers when shopping a wider range of cards in the products from the CommBank app in select Westfield CommBank app shopping centres 91

Growing Mobile Gr wing Mobile Growing wing Mobile Mobile Mob obil ile e % % of of Online Online logins logins Mob obil ile e % % of of Online Online Sales Sales RBS 1 NetBank & App 78% 78% 40% 40% 24% 24% 43% 43% 2 Jun 12 Jun 13 Jun 14 Jun 15 Dec 15 Jun 14 Dec 14 Jun 15 Dec 15 1 RBS Products included: Savings & Transaction accounts (QNA), Credit Cards (exc. limit increases), Car & Home Insurance (Net new policies written), Essential Super (QNA), Personal Loans (Total fundings), Mortgage Lending, Consumer Credit 92 Insurance, Personal Savings ($) and Personal Overdrafts (#)

Growing Mobile Gr wing Mobile Add dditi ition onal al Gr Growing wing Mobile Mobile info information rmation Cardless Cash Tap & Pay Pay Tag Number of Pay Tags in Total number of Number of cards market transactions (quarterly figures) 1 361K 313K 5.3m 256K 385K 176K 245K 2.7m 155K 90K 1.2m 0.1m Mar 15 Jun 15 Sep 15 Dec 15 Jun 14 Dec 14 Jun 15 Dec 15 Jun 14 Dec 14 Jun 15 Dec 15 CBA App CBA App Lock, Block & Limit Logons per week Transactions per week ($bn) Number of accounts enrolled 3.8 465K 3.0 21m 363K 2.5 18m 15m 1.5 215K 10m 26K Jun 14 Dec 14 Jun 15 Dec 15 Jun 14 Dec 14 Jun 15 Dec 15 Jun 14 Dec 14 Jun 15 Dec 15 1 Debit launched March 2015, Credit launched Nov 2015 93

Growing O Gr wing Online nline Per ersona sonal l loan loans 1 Tran ansaction saction acc accou ounts nts 1, 2 % of Sales Online % of Sales Online 24% 15% 22% 19% 12% 17% 10% 8% Jun 14 Dec 14 Jun 15 Dec 15 Jun 14 Dec 14 Jun 15 Dec 15 Cred edit it ca cards ds 1, 2 Business usiness tr tran ansaction saction ac acco coun unts ts 1,2 % of Sales Online % of Sales Online 46% 7% 39% 6% 33% 31% 2% Jun 14 Dec 14 Jun 15 Dec 15 Jun 14 Dec 14 Jun 15 Dec 15 1 RBS 6 month rolling averages 2 QNA = Quality New Account – a new account which demonstrates certain types of transactional activity such as deposits, loan 94 repayment deductions etc

Self Self ser service vice acce acceler leration tion Intell In telligen igent t Dep eposit osit Mac achine hines s (IDM (IDMs) s) Acc Accounts ts with ith e-sta state teme ments ts Transactions and Savings (% of total) % of deposits completed via IDM in branches 59% that have had a machine for > 1 month 1 60% 54% 35% 50% 40% Dec 11 Jun 12 Dec 12 Jun 13 Dec 13 Jun 14 Dec 14 Jun 15 Dec 15 Acc Accounts ts with ith e-sta state teme ments ts 30% Credit Cards (% of total) 37% 20% 19% 10% 11% 0% Dec 11 Jun 12 Dec 12 Jun 13 Dec 13 Jun 14 Dec 14 Jun 15 Dec 15 Jun 12 Dec 12 Jun 13 Dec 13 Jun 14 Dec 14 Jun 15 Dec 15 1 The Intelligent Deposit Machine rate has been aligned with other migration measures 95

Transaction ansaction volumes olumes Bran anch ATM TM m m (all transactions 1 ) (deposits & withdrawals) 325 130 268 62 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 1H16 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 1H16 x2 x2 Inter In terne net 3 Point of oint of Sale Sale 2 (all transactions, including credit cards) (transactions of value) m m 1,715 595 ~78% of online logins via mobile device 700 40 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 1H16 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 20151H16 x2 x2 All figures are approximates 1 All cardholder transactions at Australian-located CBA ATMs 96 2 Calendar years to 2006; financial years thereafter. Includes EFTPOS Payments Australia Ltd (EPAL), MasterCard and Visa volumes only. 3 Calendar years to 2007; financial years thereafter. Includes BPAY.

Transaction ansaction volumes olumes Number Numbe r % Value alue % Percentage of total transactions by number Percentage of total transactions by $ value 65% 64% 52% 50% 36% 34% 23% 21% 12% 10% 10% 10% 4% 4% 3% 2% Internet Point of sale ATM Branch Internet Point of sale ATM Branch Dec 14 Dec 15 Dec 14 Dec 15 $ Transaction for ATM incorporates (for both CBA & OFI’s processed through CBA ATMs) withdrawals, deposits and transfers 97

The Shingo he Shingo Instit Institute ute The Shingo he Shingo Institu Institute te Shing Shingo Inst Institut itute Shingo P Shing Princ rinciples iples • Create Value for Customers Recognises world-class, lean organisations and operational excellence • Focus on Process Undertake a complete assessment of an organisation’s culture and how • well it drives world-class results and Respect Every Individual whether an organisation is fundamentally improving for the long-term • Embrace Scientific Thinking 98

CB CBA A aw awar arded ded Shingo Shingo Sil Silver er Medalli Medallion on The Shingo Institute Silver Medallion awarded to CBA’s Retail Bank Collections & Customer Solutions Team Reta tail il Co Coll llection tions s & The he S Sil ilver er Custo Customer mer Solutions Solutions Meda Medall llion ion  75% reduction in “time -to- yes” for  Highest Shingo contract variation requests Award ever for a  90% reduction in non-value added hand-offs Financial Services  60% reduction in turnaround times in Institution globally asset management  86% employee engagement index -  Highest Shingo 2% above Global Best in Class 1 Award ever, across  94% of employees proud to work for all industries, in our organisation (up from 85%) Australia  20% reduction in overall cost to collect 1 Kenexa 99

RBS RBS Home Home Loan P Loan Por ortf tfolio olio Dec Jun Dec Dec Jun Dec Portfolio 1 New Business 1 14 15 15 14 15 15 Total Funding ($bn) Total Balances - Spot ($bn) 310 321 331 40 80 44 Average Funding Size ($’000) Total Balances - Average ($bn) 306 311 326 267 274 304 Serviceability Buffer (%) 6 Total Accounts (m) 1.5 1.5 1.5 1.5 2.25 2.25 Variable Rate (%) Variable Rate (%) 83 87 90 81 84 84 Owner Occupied (%) 58 58 59 Owner Occupied (%) 60 59 65 Investment (%) Investment (%) 36 36 35 36 37 32 Line of Credit (%) 6 6 6 Line of Credit (%) 4 4 3 Proprietary (%) 62 61 60 Proprietary (%) 60 59 55 Broker (%) Broker (%) 38 39 40 40 41 45 Interest Only (%) 2 Interest Only (%) 2 36 38 38 38 39 38 Lenders’ Mortgage Insurance (%) 2 Lenders’ Mortgage Insurance (%) 2 24 24 23 19 19 15 Low Deposit Premium (%) 2 Low Deposit Premium (%) 2 7 7 7 8 7 6 Mortgagee In Possession (%) 0.04 0.04 0.04 1. All portfolio and new business metrics are based on balances and fundings respectively, unless stated otherwise. All new business metrics are based on 12 Portfolio Dynamic LVR (%) 3 48 48 48 months to June and 6 months to December. 2. Excludes Line of Credit (Viridian LOC). Customers in Advance (%) 4 76 76 76 3. LVR defined as current balance/current valuation; results restated based on enhanced methodology using up-to-date data. Payments in Advance incl. offset (#) 5 26 28 31 4. Any payment ahead of monthly minimum repayment. Includes offset facilities. 5. Average number of payments ahead of scheduled repayments. Payments in Advance exc. offset (#) 5 7 7 7 6. Serviceability test based on the higher of the customer rate plus a 2.25% interest rate buffer or a minimum floor rate. 100