Partnering Governments and Embassies Visa, Consular and Citizen services www.blsinternational.com
SAFE HARBOUR This presentation contains forward-looking statements based on the currently held beliefs and assumptions of the management of the Company, which are expressed in good faith and, in their opinion, reasonable. Forward-looking statements involve known and unknown risks, uncertainties and other factors, which may cause the actual results, financial condition, performance, or achievements of the Company or industry results, to differ materially from the results, financial condition, performance or achievements expressed or implied by such forward-looking statements. Given these risks, uncertainties and other factors, recipients of this presentation are cautioned not to place undue reliance on these forward-looking statements. The Company disclaims any obligation to update these forward-looking statements to reflect future events or developments 1
GLOBAL SPREAD Visa & Consular Services 1 Abu Dhabi 32 Lebanon 2 Afghanistan 33 Lithuania 3 Ajman 34 Malaysia 4 Algeria 35 Mauritania 5 Armenia 36 Morocco 6 Austria 37 Nepal 7 Azerbaijan 38 Nigeria 8 Bahrain 39 Norway 9 Bangladesh 40 Oman 10 Bolivia 41 Pakistan 11 Belarus 42 Palestine Territory 12 Cameroon 43 Philippines 32 44 Poland 13 Canada 14 China 45 Qatar 15 Dominican Republic 46 Ras Al Khaimah 16 Dubai 47 Russia 17 Ecuador 48 Saudi Arabia 18 Egypt 49 Senegal 19 Equatorial Guinea 50 Sharjah 20 Fujairah 51 Singapore 21 Ghana 52 South Africa 22 Hong Kong 53 Thailand 23 India 54 Tunisia 24 Indonesia 55 Turkey 25 Iraq 56 Ukraine 26 Ireland 57 Umm Al Quwain 27 Ivory Coast 58 UK 59 USA 28 Jordan 29 Kazakhstan 60 Uzbekistan 30 Kenya 61 Vietnam 31 Kuwait Spain Visa Application Centers Front End / Citizen Services Indian Mission Apostille & Attestation Italy VAC Hungary VAC Operated from 121 locations in 47 countries Austria Norway Punjab State e-Governance Services (Govt. of Punjab) Ministry of External Affairs, India Singapore Azerbaijan Canada Oman Embassy of Afghanistan Embassy of UAE, in India China Philippines Hong Kong Poland Embassy of the State of Kuwait Lithuania Russia High Commission of Malaysia Malaysia Singapore 2
FACTS 36 62 2325 Client Countries Of Global Governments Presence Centers 5,000 60+ Employees and Nationalities Associates of our Employees 3
Data Security & Compliance Continuous Domain Improvement Expertise & Innovation Quality Robust Key Pillars & Customer Processes Delight 4
PORTFOLIO Visa Processing Electronic Visa Service (e-visa) Citizen & Front End Services Core Services Consular Services Verification & Attestation Call Center Biometrics & Identity Management Services 5
Premium Lounge Mobile Biometrics Prime Time Submission Flexi Hours Value Added Services Walk-in Without Appointment Travel Insurance Form Filling Printing / Photocopy 6
VISION Touch the lives of a billion people globally by creating a differentiated service experience using innovation and technology. MISSION Provide easy, innovative and agile solutions to citizens across the world. 7
THE PREFERRED G2C SERVICE COMPANY • Amongst top 3 players in the visa outsourcing industry • 13 years of experience • 4 global training platforms - creating skilled teams to successfully face diverse requirements • Only Indian G2C provider listed on stock exchange (NSE & BSE) • Mantra for success is a convergence of domain and technology competence • Emerging as an end-to-end consular and citizen services specialist • Key focus on security & compliance • Significant first-mover advantage • Strong financial position • Agility in execution backed by quick decision making • Service certifications 8
TYPICAL PROCESS FLOW FOR G2C SERVICES e - Application Physical Submission STEP 1 STEP 2 STEP 3 STEP 4 Information Submission Data Capture Biometric Data Enquiry / Reception & Management Collection, if Applicable Last Mile Delivery STEP 5 Verification, Processing and Approval Consular / Citizen Services STEP 9 STEP 8 STEP 7 STEP 6 Retrieval Consolidation Data Processing at Transmission of Quality Check & Passback, if Applicable the Mission / Document Data to the Mission / Consolidation of Reports Printing at Sewa Kendra State Service Delivery Gateway (SSDG) Sewa Kendra 9
THE BIG PICTURE Citizens Government 2 Customers demanding better service from their PUBLIC SERVICES OUTSOURCING UNIVERSE Governments Governments More need to outsource • Municipal services Governments (cut cost/ outsourcing, liberate/ • Health services moving from bandwidth/ vendor to increase brand • Public transportation services ‘customer’ image) More than • Education just another business space – it is • National security possibly the largest global service outsourcing Projected Growth Travel & Tourism Industry opportunity Rapidly growing Growing Annual Growth 6.0% opportunity for recognition that 4.9% 4.9% specialised and specialists 4.7% 4.6% experienced provide 4.0% service unprecedented 3.1% providers value Increased 2.0% Governments beginning to scale/widen the 0.0% scope of 2016 2017 2018e 2019e 2020e outsourcing Source: WTTC G20 report 10
GLOBAL SCENARIO Governments moving Governments 2 1 from insourcing to outsourcing seeking sectoral specialists Governments engaging vendors e-Governance a large portion 4 3 on the basis of service and quality of the global opportunity (over L-1 approach) 11
THE MOAT: UNIQUE BUSINESS MODEL Presence across Cash flow Focus Contract nature Market expansion Profitability geographies management Specialised focus Direct revenue Work all across Focus on entering Profitable and Low input - high collection from virgin markets and scalable business on the government the globe with output – long tenure – consumer sectors (where model -to-customer (G2C) developed country low revenue per outsourcing is new) government & person - high developing country Asset-light Collected fee for & Domain knowledge + throughput = high investment: high on behalf of Principal goverments technology insight ROCE returns (government) Focus on converting in-source to out-source model by Mass management Continuous and governments of service delivery perpetual audit preparedness Multi-year engagement Market penetration (renewed by through more service offerings re-bidding) 12
THE VALUE WE BRING TO THE OPPORTUNITY 0 5 Enhance delivery standard Customize solutions with speed 0 4 Agility Move into new region Rollout with speed Ramp-up 0 1 0 3 capability 0 2 13
OPPORTUNITY SUMMARY World at the bottom-end of a long J-curve in G2C services 14
INDICATION OF MARKET SIZE 500-1000 150 7 bn Outsourcable Potential Global services in countries population each country 15
AWARDS ‘Best Under a Billion’ - Forbes Asia Awards symbolize our culture of continuous excellence. They also indicate our commitment to ensure profitable partnerships with our clients. 16
OUR PRESTIGIOUS CLIENTS ASIA EUROPE NORTH AMERICA • Embassy of India, Vienna (Austria) • Embassy of India, Muscat (Oman) • High Commission of India, Ottawa (Canada) • Embassy of India, Warsaw including • Embassy of India, Abu Dhabi (UAE) • Consulate General of India, Toronto (Canada) • Consulate General of India, Dubai (UAE) Lithuania (Poland) • Consulate General of India, Vancouver (Canada) • Embassy of India, Oslo (Norway) • Embassy of India, Manila (Philippines) • Embassy of India, Washington DC (USA) • High Commission of India, Singapore • Consulate General of India, New York (USA) • Ministry of External Affairs, Delhi (India) • Consulate General of India, San Francisco (USA) • Embassy of India, Beijing (China) • Consulate General of India, Houston (USA) • Consulate General of India, Shanghai (China) • Consulate General of India, Chicago (USA) • Consulate General of India, Guangzhou (China) • Consulate General of India, Atlanta (USA) • Embassy of India, Moscow (Russia) • Consulate General of India, St. Petersburg (Russia) • High Commission of India, Kuala Lumpur (Malaysia) • Consulate General of India, Hong Kong 17
ASIA AFRICA NORTH AMERICA EUROPE • Armenia • Oman • Belarus • Algeria • Dominican Republic • Bahrain • Pakistan • Ireland • Cameroon • United States of America • Palestinian Territory • Bangladesh • Russia • Egypt SOUTH AMERICA • Philippines • China • Scotland • Equatorial Guinea • India • Qatar • Turkey • Ghana • Bolivia • Nepal • Saudi Arabia • Ukraine • Ivory Coast • Ecuador • Indonesia • Singapore • United Kingdom • Kenya • Thailand • Israel • Mauritania • UAE • Jordan • Morocco • Kazakhstan • Uzbekistan • Nigeria • Kuwait • Vietnam • Senegal • Lebanon • South Africa • Tunisia 18
ASIA AFRICA • India: New Delhi, Kerala • Egypt • Bangladesh • Senegal • Lebanon • Tunisia UNITED KINGDOM Added Value Services • Mobile ‘pop-up’ Unit - a mobile unit designed for corporates, universities and hospitals that have large number of applicants • Premium Lounge - for greater privacy and comfort at the application centre • VIP Service - the visa application booth that arrives on your doorstep 19
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