Our New Franchise Travelwatch South West update Ben Rule, - PowerPoint PPT Presentation

Great Western Railway Our New Franchise Travelwatch South West update Ben Rule, Operations Director October 2015

Overview  Our new Franchise  The Franchise Aims and Outcomes  South West High Speed Services  South West Local Services  Night Riviera Sleeper  GWR Brand  Stations Investment  Community Rail  Conclusion

“There is a massive programme of infrastructure and rolling stock investment that is being made by this Government in the franchise as part of our long term economic plan…. Having a stable partner that understands the complexities of this vital franchise throughout these works will allow for better value for money during this award and enable us to get to a “steady state” operating pitch on which to build the next franchise competition.” Claire Perry , Parliamentary Under Secretary of State for, October 2014

Our new Franchise  Brand new franchise  From 20 September 2015 to 1 April 2019 (3 Years and 7 Railway Periods)  DfT may extend by up to 1 year  Covers whole of the existing Great Western franchise area  FGW will pay the Government a premium of around £68 million to operate the franchise over the core term

Franchise Aims  To build on our experience and record of delivery to deliver a thriving franchise, with benefits right across the region we serve  To work in close partnership with the rail industry and key stakeholders to fully realise the benefits of the £7.5bn Great Western Route Modernisation Programme (GWRMP)  To combine infrastructure, station and rolling stock investment with new timetables (2 major changes: May 2017 and December 2018) to deliver substantial passenger benefits, with major capacity improvements 5

Franchise Outcomes New or updated trains in every area of  the network – including a brand new fleet of privately funded intercity trains for services to and from Devon and Cornwall More direct trains into Devon and  Cornwall, doubling the number of trains into and out of Cornwall, and reducing journey times between Paddington and Penzance by up to 14 minutes More seats for local commuters on key  routes across the franchise including Bristol, Exeter, Cardiff to Portsmouth, Oxford and Gatwick services. For example : 16% increase in peak capacity into London - Paddington 58% increase in capacity across Exeter - 6

Service Level Commitments September 2015 (SLC 1) Timetable as previous (with West of England service  enhancements introduced in Dec 2014) May 2017 (SLC 2) Some benefits from new and cascaded trains realised  December 2018 (SLC 3) Full benefits from new and cascaded trains  Faster journey times, more seats  7

South West High Speed Services Standard off-peak pattern: 2 tph London to Bristol via Bath and Chippenham, 2 tph London to Bristol Temple Meads via Bristol Parkway, 2 tph to South Wales via Bristol Parkway, 1 tph North Cotswolds and 1 tph South Cotswolds  Increased frequency and reduced journey times  Peak service to include a third Bristol TM service via Bath and a third South Wales service  All peak trains will be formed of 9 or 10-car Class 800/801trains  Some trains from our West of England fleet will cover the shortfall on our North Cotswolds route 8

South West High Speed Services (2) Journey time improvements for long distance services contemplated by our December 2018 timetable: Journey 2013 December 2018 Improvement Fastest Typical Fastest Typical Fastest Typical London – 79 mins Bristol 96 mins 105 mins (via BPW) 90 mins 17 mins 15 mins Temple (1hr 19min) (1hr 36min) (1hr 45min) (1hr 30min) (18%) (14%) Meads London – 119 127 mins 105 mins 113 mins 14 mins 14 mins Cardiff Mins (2hr 7min) (1hr 45min) (1hr 53min) (11%) (11%) Central (1hr 59min) London – 126 mins 130 mins 115 mins 120 mins 11 mins 15 mins Cheltenham (2hr 6min) (2hr 10min) (1hr 55min) (2hrs) (9%) (7%) London – 183 mins 190 mins 176 mins 180 mins 10 mins 7 mins (3%) Hereford (3hrs 3 min) (3hrs 10min) (2hr 54min) (3hrs) (5%) 9

South West High Speed Services (3) May 2017 (SLC2)  Additional service between London “ The South West is the largest and Penzance peninsula, with an equally  Earlier direct first inter-city service to significant economy, but is the South West at c.0637 from characterised by large distances between dispersed Paddington, arriving in Exeter c.0845, communities. ... Ensuring Plymouth c.0945, Penzance c.1140 faster journey times, with  More faster trains to South West via more opportunities to connect at both a local and national Berks & Hants (e.g. mid-morning level is critical. ” Paddington-Paignton and the 0741 – Somerset County Council DfT Penzance to Paddington approx 30 Stakeholder Consultation mins faster than at present) Response, June 2014  The stops between Weston-super- Mare and London will be covered with services via Bath 10

South West High Speed Services (4) First has selected the Hitachi AT300 as its preferred rolling stock for FGW West HSS services. The AT300 is a bi-mode diesel electric train, closely related to the Class 800, but with bigger fuel tanks and engines with a higher power output. 29 Hitachi Rail Europe to supply trains would be built (22 x 5-car and 7 x 9-car) 29 new AT300 trains Deal approved by DfT Summer 2015 11

South West High Speed Services (5) December 2018 (SLC 3)  Standard pattern hourly service from London running non-stop between Reading and Taunton extending hourly to Plymouth and 2 hourly to Penzance.  Two hourly stopping service between Paddington and Exeter to provide connectivity to the intermediate stations.  Paignton will be served by 3 intercity services each way (Mondays-Fridays) 12

South West High Speed Services (6) Average journey times to the far South West Station Direction HST AT300 Improvement Exeter St David’s Up (to London) 2hr 16 2hr 13 3 minutes Down (from London) 2hr 14 2hr 09 5 minutes Paignton Up (to London) 3hr 21 3hr 16 5 minutes Down (from London) 3hr 17 3hr 11 6 minutes Plymouth Up (to London) 3hr 18 3hr 13 5 minutes Down (from London) 3hr 17 3hr 11 6 minutes Penzance Up (to London) 5hr 18 5hr 10 8 minutes Down (from London) 5hr 19 5hr 05 14 minutes  Fastest journey time London - Exeter 2hrs and London - Plymouth 3hrs 3 minutes  AT300 capacity : - 648 seats on a 10-car AT300 v 522 seats on a low-density HST: a 24% increase - 576 standard seats on a 10-car AT300 v 458 HST standard seats: a c.26% increase in standard class capacity  The new trains will be delivered during 2018 and will be built in Japan 13

South West Local Services  Improved rolling stock supporting local services  Enhanced services for Transwilts and Paignton secured  Increased service frequency Barnstaple, Paignton, Cornish Mainline  Working with local partners to bring forward improvements as part of Metro West and Devon Metro  Supporting new stations (Marsh Barton, Edginswell) and reopening of lines (Portishead, Tavistock)  All local services to operate with Wifi 14

South West Local Services (2) December 2018 Now 15

South West Local Services (3) 16

South West Local Services (4) 17

Night Riviera Services  The future of these services is secured  Upgrade in 2015 and 2016 funded by Cornwall Council  Two additional carriages will be added to the fleet to enhance seasonal capacity  The addition of another Class 57 locomotive to improve service reliability.  New or enhanced waiting facilities at Penzance, Truro and Paddington  The platform used by the Night Riviera services at Penzance will receive a canopy 18

GWR Brand  Progressive roll out of GWR  Trains liveried when it makes good business sense to do so  New branded uniforms  GWR brand in marketing and digital material  GWR to symbolise high standards and a re-focus on passengers to create more enjoyable rail journeys once more  GWR to symbolise and crystallise our unprecedented journey back to great…

Stations investment £50m of station and car park investment with partners, including:  FGW £3.5m Station Development Match Fund for station-related works  FGW £2.5m Access Fund for accessibility works including Nailsea & Backwell  Provision of over 2,000 car park spaces (planned at 11 locations) including Tiverton, Taunton and Castle Cary  New gatelines (Chippenham and Newton Abbot)  More CCTV, Customer Information Systems, Public Address systems

Stations investment (2)  Upgraded Ticket Machines and ticket office printers  Extended gateline operating hours (Swindon and Bristol Parkway)  Additional Customer Ambassadors (Swindon and Plymouth)  Additional Customer Assist staff  New Customer Experience training and more apprenticeships “Extending the station car park at Tiverton Parkway is a high priority, needed to avoid losing passengers as a result of the car park being full .” – Devon County Council DfT stakeholder consultation response, June 2014