on ORK at with Eric Chester HOW TO IGNITE PASSION IN YOUR PEOPLE IGNITE PASSION WITHOUT BURNING THEM OUT
Adjectives that describe the people you want in your restaurants: 1. _______________ 2. _______________ 3. _______________ 4. _______________ 5. _______________
S = Skill CV = Core Value __ 1. _______________ __ 2. _______________ __ 3. _______________ __ 4. _______________ __ 5. _______________
POSITIVE RELIABLE PROFESSIONAL INITIATIVE RESPECT INTEGRITY GRATITUDE
work ethic knowing what to do and doing it. @ eric_chester
people
The only way to attract and people retain great people is to offer a culture that other employers culture who want those employees cannot match. Eric Chester
“How do we do things culture around here?”
WHAT DO THEY WANT FROM YOU?
GROWTH Compensation Atmosphere COMMUNICATION WHAT DO YOU WANT FROM A JOB? Autonomy Alignment Acknowledgement
“er” “ee” Compensation POSITIVE Alignment RELIABLE PROFESSIONAL Atmosphere INITIATIVE GROWTH RESPECT Autonomy INTEGRITY Communication Acknowledgement GRATITUDE
EricChester.com ENGAGE ENGAGEMENT “er” “ee” DISENGAGED
US them those guys CUSTOMER PERCEPTION Menu Quality Pricing/Value Speed/Accuracy Service Ambiance Cleanliness
US them those guys EMPLOYEE PERCEPTION Compensation Alignment Atmosphere GROWTH Autonomy Communication Acknowledgement
Establish the target.
G R O W T H EricChester.com
Communication
Acknowledge what’s right
Acknowledgement P ersonal ertinent I roportionate rompt ublic
EricChester.com / NPC
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