NBAA 2013 ISBAO – The Gold Standard Las Vegas, NV October 22, 2013
Jim Cannon, Director IS-BAO Program jcannon@ibac.org 770-235-0098 www.ibac.org
A set of performance based and process oriented standards Integrates safety, security, efficiency & effectiveness Uses principles of ISO 9000 family of standards
IS-BAO has flexibility and fits a broad range of fleets and operations. Meets ICAO SARPS. Is user friendly. Optional registration. Helicopter ops in 2012
Developed by IBAC, its Member Associations and operators Two years development and testing Strong support from participating flight departments Operational since May 2002
Founded – June 15, 1981 15 Business Aviation Associations Founding Members: USA (NBAA), UK (BBGA), Canada (CBAA), Europe (EBAA), and Germany (GBAA).
A council of associations 14 national & regional business aviation member association worldwide Represents, promotes and protects the interests of business aviation internationally Coordinates international issues
International & Non-Governmental Organization Permanent Observer Status – ICAO Based in the ICAO Building - Montreal
Chicago Convention – 1944 – 38 Nations Agency of UN – Founded in 1947 Headquartered in Montreal Today 192 Nations
Mission: To provide a global forum for Civil Aviation in order to achieve safe, secure, and sustainable development of aviation worldwide.
Presentations: Neil Bracken – Director, Air Transportation, General Mills Mike Raab – Aviation Director, Blue Cross & Blue Shield of Florida Harvey Vaught – Chief Pilot, American Express
NBAA2013 Business Aviation Convention & Exhibition October 22-24, 2013 Las Vegas, NV Mike Raab Director of Aviation, Blue Cross & Blue Shield of Florida
WHO WE ARE A Health Solutions Company Roots Going Back Nearly 70 Years Approximately 4.5 Million Health Care Members Covers 15.8 Million People in 16 States Through Affiliated Companies Florida Blue is an Independent Licensee of the Blue Cross and Blue Shield Association. 13
OUR FLIGHT DEPARTMENT ORGANIZATION CEO Accountable Executive Director Aviation Director Flight Chief Pilot Maintenance & Operations Pilot Manager Florida Blue is an Independent Licensee of the Blue Cross and Blue Shield Association. 14
OUR TEAM (add picture of us with plane) Florida Blue is an Independent Licensee of the Blue Cross and Blue Shield Association. 15
AIRCRAFT AND OPERATING STATS Florida Blue is an Independent Licensee of the Blue Cross and Blue Shield Association. 16
PRE IS-BAO EVERYTHING’S UNDER CONTROL Florida Blue is an Independent Licensee of the Blue Cross and Blue Shield Association. 17
INDEPENDENT AUDIT 2009 Florida Blue is an Independent Licensee of the Blue Cross and Blue Shield Association. 18
SAFETY MANAGEMENT SYSTEM Need for an SMS Had to be manageable IS-BAO was our answer We needed a manageable process Required a vendor to assist due to size of flight department Florida Blue is an Independent Licensee of the Blue Cross and Blue Shield Association. 19
SMS - ONE SIZE DOES NOT FIT ALL WE DIDN’T WANT TO BE THIS GUY Florida Blue is an Independent Licensee of the Blue Cross and Blue Shield Association. 20
BUY-IN, BUY-IN, BUY-IN Leadership buy-in is CRITICAL Starts with the very top All other Execs will then get on board Reporting to an involved Accountable Executive is crucial Florida Blue is an Independent Licensee of the Blue Cross and Blue Shield Association. 21
DAY TO DAY Most of work is on front end when setting up Minimal time on a daily basis Makes you stop and think Manage risks Far better flight department Florida Blue is an Independent Licensee of the Blue Cross and Blue Shield Association. 22
IS-BAO BENEFITS Today, we: Are IS-BAO Stage 2 Certified Are a much safer organization prior to implementation Have elevated confidence from executive leadership Have reduced insurance premiums Increased team morale / First rate flight department Florida Blue is an Independent Licensee of the Blue Cross and Blue Shield Association. 23
Questions? Florida Blue is an Independent Licensee of the Blue Cross and Blue Shield Association. 24
Florida Blue is an Independent Licensee of the Blue Cross and Blue Shield Association. 25
Amer merican E can Expr press F ss Flight ght Oper perat ation ons NBAA 2013 2013 Las Las Vegas egas, NV Harvey Vaught – Chief Pilot, American Express A & E PMO
Amer merican E can Expr press F ss Flight ght Oper perat ation ons NBAA 2013 2013 Las Las Vegas egas, NV IS-BAO Stage Two Certification Stage Three Audit – December 2013 A & E PMO
Inno nnova vation Tradit ition Cust ustome mer Commitment nt for 163 y 163 years Established in 1850 as an Express Delivery Service 63,500 Employees Serving 102 Million American Express Customers Spending $888 Billion in 200+ Countries Seventh Consecutive J.D. Power and Associates Award for Highest Customer Satisfaction among U.S. Credit Card Companies 28 AXP Public
Our Department 37 Aviation Department Employees • Leadership Team – • VP of Flt Ops / Chf Pilot / VP of Bus & Ops / Dir of Mx / Cust Svc Mgr • Personnel - • 3 Dispatch / 3 Admin / 8 Techs / 15 Pilots (2 Safety Mgrs) / 3 Flt Atts • Four Company Aircraft • G550 / GV / G450 / S-76C+ • • 1400 Flt Hours • 63% International 29 AXP Public
Our I S-BAO Story < 2007 – Comfortable … Don’t need it … Hubris??? • 2007 – “How do we know we’re good … how do we show it?“ • 2008 – “We’re behind … How do we catch up?” • Vendor solution … Open the box … & “Oops!” • “Where do we start, because this isn’t us?” • • What we had … • Where we needed to begin … 30 AXP Public
Our Story … Continued 2008 continues … • Safety Management … Operational Leadership • Buy-In? The human part … Relevance & Value • Exacting Standards, but … • Rules or Guidelines? • 2009 - IS-BAO Stage 1 Audit • • Celebration? • Evolution … • 2011 – IS-BAO Stage 2 Audit • A Work in Progress … Who’s definition? 31 AXP Public
32 AXP Public
33 AXP Public
Lessons Learned Forces us to “look in the mirror” with the benchmarks of the protocols • Promote and develop critical thought … Judgment • We own this … Making the protocols our own • Disciplined approach to risk analysis and mitigation • Regulations • Documentation – “If it isn’t documented, it didn’t happen.” • Value – Cost / Benefit • “Managed” solutions • 34 AXP Public
IS-BAO The Gold Standard Neil Brackin Director of Air Transportation General Mills, Inc.
General Mills, Inc. - 3 Citation X Aircraft - 1400 Hours Annually - 16 Personnel - Domestic / International - Minneapolis, MN - 145 Maintenance Facility
Championship Brands
Organization and IS-BAO Alignment • Do The Right Thing • Build Great Brands • Superior Performance • Innovate • Develop People
Organization and IS-BAO Alignment General Mills IS-BAO • Do The Right Thing • Internationally Accepted Standards • Flight Department Brand • Build Great Brands • Continuous Improvement • Superior Performance • Best Practices / • Innovate Communication • Benchmarking and • Develop People Education
General Mills IS-BAO History • Stage I 2005 • Stage II 2009 • Stage III 2013
Stage I • Challenges – High Employee Turnover – Standardized Operations Manual – Knowledge Transfer • IS-BAO Advantage – Process and Change Management – International Standard Operations Manual – SMS Implementation
Stage II • Challenges – New Employees – Standardization of Process – Communication • IS-BAO Advantage – Process and Guidelines – Established Standards and SOP’s – SMS Maturation and Development
Stage III • Challenges – Fleet Plan / Internal Promotion – Continuous Improvement – SMS Development and Expansion • IS-BAO Advantage – International Standard – Process and Expectations – SMS – Scale and Concepts
IS-BAO • Resources – Internal Questions – Hangar and Neighbors – Regional Groups – NBAA – IBAC Neil.Brackin@Genmills.com 763-764-8281
IS-BAO International Standard for Business Aircraft Operations Jim Cannon, Director IS-BAO Program jcannon@ibac.org 770-235-0098 www.ibac.org
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