my Identity TM
2 my Identity Learning objectives In this overview, you will learn about: • The four components of my Identity TM • How the product can benefit customers in real-world scenarios • The benefits of the product for brokers
3 my Identity my Identity components Legal information service Identity theft coverage Cyber protection Consumer dispute coverage
4 my Identity 24/7 legal assistance including: 24/7 legal assistance phone line for • Identity theft my Identity components personal legal matters relating to: • Landlord and tenant rights • Identity theft • Real estate / property law • Landlord and tenant rights • Wills and estates • Real estate / property law Legal information service • Civil litigation • Wills and estates • • Taxation Civil litigation • • Consumer agreements Taxation • Consumer agreements • Employment law Identity theft coverage • Employment law • Criminal law • Criminal law • Family law • Family law • Immigration Cyber protection • Immigration • Cyber events • Cyber events This service does not include: This service does not include: Consumer dispute coverage • Insurance-related issues • Insurance-related issues • • Conflict of interest issues Conflict of interest issues
5 my Identity Customer Scenario Customer Scenario A customer receives an email stating that my Identity components A customer receives an email stating they are entitled to a large inheritance. that they are entitled to a large Before receiving the funds, they must send inheritance. $4,000 to an overseas bank account to Legal information service Before receiving the funds, they must cover legal fees and disbursement costs. send $4,000 to an overseas bank The customer is skeptical, but doesn’t want account to cover legal fees and to miss out on the inheritance. Identity theft coverage disbursement costs. The customer is skeptical, but doesn’t want to miss out What should the customer do? on the inheritance. Cyber protection Answer: The customer should call for legal advice What should the customer do? first, before taking any action that could lead to an issue or event occurring. Consumer dispute coverage Note: The service applies to Canadian legal issues only.
6 my Identity This service includes: This service includes: • Advice about how to help prevent my Identity components identity theft • Advice about how to help prevent • Assistance to victims of identity theft identity theft • Reimbursement of expenses • Assistance to victims of identity theft Legal information service associated with restoring a customer’s • Reimbursement of expenses associated identity (up to $25,000 per with restoring a customer’s identity (up occurrence) to $25,000 per occurrence) includes: Identity theft coverage • Lost wages (up to $5,000 per occurrence) Cyber protection • Cost to replace government ID • Up to 4 credit reports and 12 months of credit monitoring Consumer dispute coverage • And more
7 my Identity Customer Scenario Customer Scenario my Identity components A customer just started to receive a monthly A customer just started to receive a credit card statement in the mail for a credit monthly credit card statement in the card that they did not apply for. mail for a credit card that they did not Legal information service apply for. What should the customer do? What should the customer do? Answer: Identity theft coverage The customer should call the 24/7 legal assistance phone line. An identity theft representative will guide them through the whole process from recovery to future Cyber protection identity theft prevention. The customer will get information on who to contact, how to deal with financial institutions and more. Consumer dispute coverage
8 my Identity This service includes: This service includes: • Advice about how to help prevent my Identity components • Advice about how to help prevent cyber crime cyber crime • Assistance to victims of a cyber attack or • Assistance to victims of a cyber attack cyber extortion • Reimbursement of expenses incurred as a or cyber extortion direct result of a cyber attack or cyber Legal information service • Reimbursement of expenses incurred extortion (up to $25,000 per occurrence) as a direct result of a cyber attack or including: cyber extortion (up to $25,000 per Identity theft coverage occurrence) • Repair or replacement of personal computer hardware and software, mobile computing device or home-connected device Cyber protection • Restoration of data • Telephone and postal / courier expenses • Note: We will not reimburse any extortion or Consumer dispute coverage ransom payments made by the customer or anyone else on their behalf.
9 my Identity Customer Scenario – Cyber Attack my Identity components A customer inadvertently clicks on a link in a suspicious email and their computer powers off every 15 minutes. Legal information service What coverage does the customer receive with my Identity? Identity theft coverage Answer: We will reimburse expenses incurred to repair or replace the computer hardware Cyber protection and software, and to restore data. Consumer dispute coverage
10 my Identity Customer Scenario – Cyber Extortion A customer receives a phone call from someone my Identity components claiming to be an employee of their internet service provider. Under the guise of security, they request to access their computer remotely. After the customer grants access, they are locked out of their computer Legal information service and the person on the phone demands $750 to unlock it. What coverage does the customer receive with my Identity? Identity theft coverage Answer: We will reimburse the fees for a computer specialist to respond to the cyber extortion, as well as the costs to Cyber protection repair or replace the computer hardware and software and to restore the data. Note: We will not reimburse any extortion or ransom Consumer dispute coverage payments made by the customer or anyone else on their behalf.
11 my Identity This service includes: my Identity components • Legal assistance to a customer involved in a consumer dispute • Reimbursement of expenses up to $25,000 per occurrence including: Legal information service • Costs to notarize affidavits or similar documents Identity theft coverage • Expert, court and police report fees • Legal fees and expenses to pursue or defend a lawsuit • Telephone and postal/courier expenses Cyber protection • Limitations and eligibility for expense reimbursement apply Consumer dispute coverage
12 my Identity Customer Scenario #1 my Identity components During a high-pressure, door-to-door sales situation, a customer is duped into signing a contract for a service they do not need or want. Legal information service What recourse does my Identity provide the customer? Identity theft coverage Answer: We will provide the customer with legal Cyber protection advice and reimburse legal fees and expenses incurred to pursue or defend a lawsuit to get the customer out of the Consumer dispute coverage contract.
13 my Identity Customer Scenario #2 my Identity components A customer gave a contractor $5,000 to fix her deck and the contractor vanished without completing the job. What recourse does my Identity provide the Legal information service customer? Answer: my Identity covers construction work and/or advice Identity theft coverage about the design, planning, building or structural change to the residential dwelling or premises with a contract value up to $15,000 if there is a written contract between the customer and the service Cyber protection provider. If the customer requires full legal representation or advice, my Identity would cover up to $25,000 for Consumer dispute coverage legal fees and expenses to pursue or defend covered lawsuits.
14 my Identity The fine print Legal fees $250 / will be hr Occurrence reimbursed up to $250/hr Legal fees Legal fees for If there is an act or small claims $5,000 / series of acts involving court lawsuits consumer disputes, lawsuit cyber attacks/ will be extortions or identity reimbursed up to theft arising at different $5,000 per times from the same occurrence originating cause, it is considered one occurrence
15 my Identity Exclusions Expense reimbursements do not apply to any situations where: • The customer participated in fraudulent, dishonest or criminal acts • The legal issue is clearly without grounds • The customer has already been compensated for or is seeking compensation elsewhere • It relates to the customer’s trade, profession, occupation, employment or business venture
16 my Identity Benefits to customers Provides legal information, identity theft coverage, Comprehensive cyber protection and consumer dispute coverage Provides 24/7 legal assistance service to help Helps with prevention protect customers from becoming a victim Provides coverage for customer, spouse and relatives or people under 21 in their care in the Peace of mind same household No deductible and costs less than $5 a month! Affordable Using the services of my Identity does not affect the customer’s claims -free status No application required and the endorsement can Convenient be easily added to the policy at any time
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