Membersmeet 4th January 2011 Dr Kirit Ardeshna Consultant - PowerPoint PPT Presentation

Membersmeet – 4th January 2011 Dr Kirit Ardeshna – Consultant Haematologist & Clinical Lead for the Cancer Centre Martin Lerner – Divisional Manager, Cancer Division Lisa Godfrey – Programme Director, Macmillan Cancer Support Kara Gelb – Project Manager, transforming patient experience

Why build the Cancer Centre • UCLH Board commitment to cancer services • Patient environment • Holistic care

Key facts about the Cancer Centre • £100 million investment • 14,000 m 2 • Designed around the needs of patients • Innovative art work • First PET MRI in UK • Day care not overnight • Opening 2 April 2012

Floor by floor in the cancer centre 5th Private patients Squire Garden 4th Haematology Day Care Staff Conference Facilities Teenage and Young Adult Service 3rd Aseptic Production 2nd Chemotherapy Day Care 1st Cancer Centre Outpatient Service Shop & Cafe Dispensary GF Macmillan Support & Information Service Theatres and -1 Phlebotomy Imaging (PET-MRI, MR|I, CT, U/S, X-ray) procedures Basement Plant/Services

Ground floor • Spacious entrance hall – Welcome – Living room – Information • Café, shop • Pharmacy

Lower Ground Floor • Phlebotomy & laboratory • Imaging - CT, MRI, Ultrasound, PET-MRI, plain X-ray • Procedures Suite • Theatre • Macmillan Support and Information Service (counselling, benefits advice, therapy, complementary therapy, lifestyle classes, dietary advice)

First floor • Outpatients • Improved outpatient experience – Check and Track – Scheduling system – Patients Portal – Reduced clinic waits

Second floor • Adult chemotherapy – Day case – Ambulatory care • Entertainment/WiFi • No/reduced waits

Third floor • Dedicated Teenage & Young Adults area • Outpatients and treatment for 13 - 24 yr olds • Recreation and support area • Ambulatory care - Paul’s House

Fourth floor • Haematology Outpatients • Includes patients with non malignant haematological conditions • Day care facilities – Blood transfusions – Patients assessments – Procedures – Stem cell collection – Plasma exchanges

Fifth floor • Open air roof garden Private patients for all patients

Improving the patient journey • 1400 new cancer patients a year start their cancer journey at UCLH • About 2000 new cancer patients a year start their journey at another hospital and will get much of their treatment at UCLH

Services in the Cancer Centre Macmillan Support and Information Service End of life care Diagnosis Treatment Ongoing care 2 ‐ week clinics in All treatments in In cancer centre cancer centre for Cancer Centre Monitoring, and at home lung, prostate, except major support, breast, head and surgery or survivorship, neck, haematology patients further treatment Other diagnoses in requiring 24 ‐ hour main hospital care

A day in the Cancer Centre  300 outpatient consultations  50 patient receiving chemotherapy  150 patients and carers visiting the support and information service  80 scans and other diagnostic tests  60 haematology and surgical and other minor procedures

Macmillan Cancer Support 2010 £ 128.5 million – fundraised in 2010 £96.7 million – spent on services 5,367 funded professionals £131 million benefits obtained for 78,000 people 3.4 million unique users accessed the help-lines

Perceptions of Macmillan

Macmillan UCLH Partnership • Two organisations with national reputations for innovation in cancer services • £10 million contribution from Macmillan • UCH Macmillan Cancer Centre • Learning laboratory for innovations • The best possible patient experience with patient voice at the centre of all that we do

Macmillan UCLH Partnership • Support and Information Service • Patient Experience Board • Workforce • GP liaison • Patient information • Volunteer service • Patient environment • Supported self-management after treatment • Training and learning development • Evaluation

Support & Information Service • Integrated with every MDT • Living room • Psychology & • Needs assessment communications skills • Allied Health • Head of Service apponted Professionals • Complementary therapy • Based in the Cancer Centre reaching across UCLH & • Patient information outside

The challenge

Governing body report • 18 in depth interviews with patients at the end of their cancer treatment at UCLH • Overall the interviewees reported very positively on their experience of care. Recommendations should be considered in the context of a range of such positive feedback about a generally very high quality service • Availability of clinical nurse specialists especially to patients who are tertiary referrals • Role and profile of Macmillan amongst cancer patients particularly given the charity’s significant involvement in the new ambulatory cancer centre

Brain Cancer feedback “ All in all, please remember, patients are human beings, just like the staff, we have feelings and are trying to have as much of a life as possible. We sit there working out what out of our life dreams we can actually now expect to be able to do. What kind of a future can we plan now? We have families that we love and want to protect, just like anyone, we walk away from appointments evaluating every word that was said to us and that affects us and those around us profoundly on a daily business. Everything that is said to us means so much.”

Campaign: “Making a Difference Together”

Questions please Dr Kirit Ardeshna – Consultant Haematologist & Clinical Lead for the Cancer Centre - building Martin Lerner – Divisional Manager, Cancer Division – services provided in the cancer centre Lisa Godfrey – Programme Director, Macmillan Cancer Support – Macmillan’s involvement Kara Gelb – Project Manager, transforming patient experience – UCLH campaign