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Measuring What Matters Warren Kagarise Communications Coordinator - PowerPoint PPT Presentation

Social Media Engagement: Measuring What Matters Warren Kagarise Communications Coordinator Our Platforms Why Were Here Why Were Here Why Were Here Why Were Here Why Measure? Better understand ROI Refine engagement


  1. Social Media Engagement: Measuring What Matters Warren Kagarise Communications Coordinator

  2. Our Platforms

  3. Why We’re Here

  4. Why We’re Here

  5. Why We’re Here

  6. Why We’re Here

  7. Why Measure?  Better understand ROI  Refine engagement strategies  Improve customer service  Reach new audiences  Build community

  8. Measure 1: Breadth  Followers  Growth

  9. Measure 1: Breadth

  10. Measure 2: Follower Engagement  Interactivity  Dialogue

  11. Measure 2: Follower Engagement

  12. Measure 3: Word of Mouse  Shares  Retweets  Tags

  13. Measure 3: Word of Mouse

  14. Measure 4: Sentiment  Tone of Interactions

  15. Measure 4: Sentiment

  16. At Your Service

  17. Know Your Audience

  18. Know Your Audience

  19. Know Your Audience

  20. What Worked

  21. What Worked

  22. What Worked

  23. What Worked

  24. What Didn’t Work

  25. What Didn’t Work

  26. What Didn’t Work

  27. Using Your Metrics

  28. Questions?

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