Deputy & Assistant Manager Workshop Carol Mitchell April 2019
Housekeeping
Introductions Table introductions – 10 mins! Share your name, organisation and role What do you most want to get from this session?
What do we know? Findings from CQC’s initial programme of comprehensive inspections in adult social care ▪ Most services are good or outstanding, but a significant minority require improvement and some are inadequate. ▪ There is regional variation in quality rating. ▪ Safety and leadership are the main areas of concern. ▪ The vast majority of services are caring. ▪ Generally, community services are rated the best and residential nursing the worst. ▪ Generally smaller services are rated better than larger services.
National context Adult Social Care CQC ratings - England
Ambition for social care: The Mum Test (or Anyone You Love test) Is it responsive to people’s needs? Is it Is it effective? safe? Is it Is it well-led? caring? Is it good enough for my Mum? 6
How good and outstanding providers meet The Mum Test 7
Key changes – important themes • Caring strengthened to include resources, time and support for staff to work with individuals in a compassionate way • More open KLOE questions ( Do & Are ? to How ?) • Information sharing, governance and data security • Technology (risks and opportunities) • Medicines KLOE strengthened • EDHR strengthened • Even bigger focus on personalisation • Support to live healthier lives 8
Are you ready? In two’s / three’s Consider these questions
Registered Manager membership £35pa ▪ Wellbeing for registered managers: a practical survival guide - £20, exclusive price for registered manager members ▪ Guide to Improvement – extended workbook edition – £20, exclusive for registered manager members ▪ Good and outstanding care guide - extended workbook edition - £20 (£15 off ) ▪ Becoming a manager – Manager Induction Standards workbook - £60 (£15 off) ▪ Effective supervision guide - £15 (£5 off) ▪ Effective workplace assessment guide - £15 (£5 off) Join today at www.skillsforcare.org.uk/membership
New eLearning modules for new and aspiring managers There are now six eLearning modules mapped to the Manager Induction Standards (MIS) to help deputies, aspiring managers and new managers develop the knowledge the need to become a competent manager. ▪ Mapped to MIS standard 1, 2, 3, 4, 6 and 9. ▪ Feature interactive exercises, videos and audio from real managers in real settings. ▪ Simple to follow and relevant across different services and settings. ▪ Learners can work at their own pace at a time to suit them. ▪ Priced at only £15 per module. www.skillsforcare.org.uk/miselearning
Good and outstanding care guide ▪ Shows the key characteristics that differentiate CQC ratings. ▪ Shares recommendations and best practice under each area of inspection. ▪ Shows you what providers rated good and outstanding do to achieve this rating.
Activity - Is your service SAFE? Self Assessment Checklist
Break – 20 mins
Activity – is your service Well Led? Self Assessment Checklist
Well-led Services rated good and outstanding: ▪ have a positive workplace culture which is open and honest ▪ are professionally run by high quality leaders and managers, who have the right skills, values and experience ▪ are transparent – they acknowledge incidents and respond to then ▪ meet legal and regulatory requirements ▪ focus on best practice and continually improve ▪ work in partnership with other organisations to share best practice. Skills for Care Good & Outstanding Guide
“An outward -looking leadership approach can also help to support improvement. Our experience of inspecting services tells us that leaders who demonstrate a willingness to learn from and engage with other services, and who acknowledge problems and resolve to tackle them, can be more likely to make positive change to the quality of services.” CQC State of Care 2018
Guide to improvement Identify, plan and implement improvements to meet, and exceed, the CQC’s fundamental standards Including sections and templates around: ▪ getting ready to improve ▪ how to improve – identify, plan, implement and monitor ▪ common areas for improvement improve and excel beyond ‘good’ ▪ ▪ Hardcopy workbook edition available FREE for renewing members of Skills for Care or £20 for new members. www.skillsforcare.org.uk/guidetoimprovement
Guide to Safe Staffing Part of our ‘Good & Outstanding’ Range Launched Monday 12 November ▪ Explains what the CQC will inspect around safe staffing and how you can meet and maintain these standards. ▪ Includes safe staffing levels, safe recruitment practices and safe and competent staff.
Safe and Fair Recruitment Part of our ‘Good & Outstanding’ range Launched Tuesday 20 November ▪ Explains employer’s rights and responsibilities regarding DBS checks. ▪ Reach the potential of people who have a criminal record who have the right values to work in social care.
Meaningful activity Meaningful activity is any physical, social or leisure activity that is tailored to the needs and preferences of the individual. We’ve created two posters for you to display around your organisation to help you think about: 1. why is meaningful activity so important 2. ideas to engage in meaningful activity www.skillsforcare.org.uk/activity
Working with families What do your staff need to know and do? Skills for Care and the Avenues Group have developed a framework which explains what staff need to know and do, to work well with families. 1. Understand the importance of partnership working and instilling a family, person-centred approach 2. Establish and maintain positive relationships with families 3. Maintain open communication with families and review how you work with them 4. Actively encourage people who need care and support to maintain family relationships and/or social contacts and networks www.skillsforcare.org.uk/families
Care Improvement Works www.careimprovementworks.org.uk ▪ A free online tool to help CQC regulated providers pre and post inspection ▪ A quick way to find out about all the Skills for Care and SCIE products and services relating to CQC inspectors key lines of enquiry ▪ Over 15,000 visits to the site
National Institute for Health & Care Excellence - NICE www.nice.org.uk/about/nice-communities/social-care/quality-improvement- resource It can help you to: ▪ find quality statements ▪ look at recommendations ▪ start conversations to agree ways to improve quality of care in your area ▪ agree ways to measure quality improvements.
Making Inspection Count seminar You’ll learn about: ▪ what inspectors are looking for ▪ how you can evidence this ▪ learn from best practice ▪ network with others, discuss challenges and share ideas ▪ access a planning tool to put your learning into practice and prepare for your next inspection.
CQC guidance referenced today • Guidance for providers on meeting the regulations • How CQC monitors, inspects and regulates adult social care services • Key lines of enquiry, prompts and ratings characteristics for adult social care • The adults social care key lines of enquiry and prompts: Sources of evidence • Provider & CQC Inspector FAQs for meeting CQC requirements of employment for Regulation 19 • Relationships and sexuality in adult social care services • Learning from safety incidents • The State of Health & Adult Social Care in England 2017/18 report • Equally Outstanding • Driving Improvement
Stay connected… Sign up for our newsletter at www.skillsforcare.org.uk/enews Carol Mitchell Manchester, Oldham, Stockport, Tameside & Trafford M: 07779351734 Carol.Mitchell@skillsforcare.org.uk Jez Ashdown Bolton, Bury, Rochdale, Salford & Wigan M: 07811393424 Jeremy.Ashdown@skillsforcare.org.uk
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