MANAGEMENT SEMINAR Colin Jones Caerphilly C.B.C. REACTIVE - PowerPoint PPT Presentation

WAO – FACILITIES MANAGEMENT SEMINAR Colin Jones Caerphilly C.B.C. REACTIVE MAINTENANCE

BACKGROUND • Asset Management Strategy – Centralise Corporate Property. • Introduce a centralised response repair service. • Why ? – Responsibility was spread across the council. – November 2012 DLO gave notice to end service provision. • How ? – Set up a corporate FM Team to manage. – Build on existing Social Services FM Team.

AIMS • To review existing DLO arrangements – Customer Feedback • To review existing supplier arrangements • To develop the use of local suppliers within Procurement Constraints • To integrate schools

PROCUREMENT Estimated budget up to £1.4m/annum Length of contract 3 + 1 year additional option Below EU Procurement limit for Works Contract divided into 5 lots: – Electricians – Plumbers – Flooring – Window and Door Glazing – General Builder No contractor to be appointed to more than 1 lot Quality 60% Cost 40%

RESPONSE Priority 1 - 2 hours target time 2 - 4 hours (same day) Mon - Fri 0800 – 1700 hrs 3 - 24 hours 4 - 5 working days Out of hours emergency 2 hr Target Time Monday – Friday 17.00 – 08.00 hours Saturday and Sunday 24 hours

P.I. DATA

PERFORMANCE How did we do in 1 st Year DLO Figures 2011/12 No. of calls - 3,000 Approx Value - £1.5m Total No. of Sites - 295 FM Figures 2013/14 No. of calls - 8,500 Approx Value - £1.5m Total No. of Sites - 350 • £50k income generated • 1,600 calls from schools

KEY OUTCOMES Local Contractors able to grow Community Benefits 56% supplier workforce live in the County Borough 99% supplier workforce live within 10 miles of County Borough 56% materials sourced within County Borough 97% materials sourced within 10 miles of the County Borough

KEY OUTCOMES Improved Service Efficiency Savings Prompt Payment Assets Managed Appropriately

WHAT NEXT ? • Higher 1 st Attempt Completion Rate • Build on Reputation • Stay Within E.U. Threshold Limits • Electronic Standard Request Form