Luton Excellence Our bid for Team of the Year
The challenge LBC budget 2010-11 £167million* (*excluding schools) £72m to be saved by 2014-15 Even more to follow How to deliver this, yet avoid failing services?
The response Genuinely cross-cutting; not accountancy led Efficiency, productivity & reduced overheads Rapid organisational transformation & culture change Service sustainability & commercialisation
At stake... Luton: inner city characteristics Unemployment higher than national average; 27% homes on housing/CT benefit; one in four children living below poverty line Significant health inequalities High number of families with young children; fast rising elderly population
Luton Excellence Set up in 2009: one of first in UK Dedicated, self-sufficient team; diverse range of skills Constantly evolving to meet rapidly changing business needs
Our USP ... Flexible, not fixed; high performance and positive outcomes in difficult environment Only as good as our last project! Challenge convention Engage positively Enable better alternatives Needs of local people always first
Our approach... Challenge & identify problems; evidence-led solutions; customers & citizens first Transformation governance: driving & enabling change Engagement & involvement: working with service teams, partners and community
Results Enabled balanced budget Avoided £8 million growth Kept frontline services open Co-ordinated over 300 projects LEx itself delivered £4.22m savings in 13-14; ROI over 10:1
How? Fostering & adoption Telephony Waste management Growth area challenge Customer channel shift Adults’ & children’s social care
Looking ahead... Customer services Business intelligence Zero based budgeting Collaboration with police, fire & rescue Future transformation approach, including commercialisation
Longer term impact Business mapping and transformation governance Performance improvement, efficiencies & savings Culture change & supporting delivery of council services Sustainability & redesigned structures
In conclusion... Volume, speed & quality Meet targets and add value Engage! Empower!! Energise!!! Accessible Accountable Crucial to council objectives
Luton Excellence Awards
‘ The needs of Luton people will be first in everything we do...
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