Leadership Development Understanding Behavioral Styles November 2, 2017 Transmission Roundtable
Facilitator: Jack Darrough � Eleven years with Atmos Energy � Held variety of positions: IT, Program Management, Business Analysis and currently � Learning Management System Specialist � Culture & leadership development facilitator since 2011
Energy Handshake Mill
About Atmos Energy 3.2 million customers � 6 operating divisions � 1,400 communities � 76,000+ miles of � pipeline $1+ billion annually � capital investment
Vision and Strategy � Vision Safest provider of natural gas services � Recognized for: Exceptional Customer Service Being a Great Employer Achieving Superior Financial Results � Strategy Operate our Business exceptionally well Invest in our People and Infrastructure Enhance our Culture
We Are Intentional About: � Shaping our culture. � Developing our employees and growing leaders. � (You will experience a small part of what we do during our time together) � Who we hire. � What we expect of ourselves and others. � Being highly collaborative.
Desired Outcomes for Today � Recognize how energy and moods can impact results. � Gain insights about your own behavioral style. � An awareness of the implications of the blend of behavioral styles on the teams you lead and people you work with. � Introduce the importance of behavioral style flexing and how it makes your more effective as a leader.
Leadership Starts with Self Awareness Stay physically, emotionally and mentally healthy when: � I show up for work each day at my best. � I work with team members. � I focus on the Vision so that Atmos Energy can achieve being the Safest provider of natural gas services.
Awareness of Self energy level Managing personal energy is a key to healthy, high performance. energy = our inner feelings
types of energy (feelings) � high positive - energetic, enthusiastic � low positive – reflective, grateful � high negative – angry, hostile � low negative – worried, depressed passive-aggressive
Awareness of Self moods Our state of mind (reflected in our moods) determines: � our effectiveness as a leader � our quality of life
Mood Elevator
Awareness of Self power of thought � Our thinking drives our behaviors. � Our thoughts determine our moods and our moment-to-moment experience of life.
Results Cone & Mood Elevator grateful wise, insightful results creative, innovative resourceful hopeful, optimistic behaviors appreciative patient, understanding sense of humor thinking flexible, adaptive up curious, interested down impatient, frustrated irritated, bothered worried, anxious defensive, insecure judgmental, blaming self-righteous stressed, burned-out angry, hostile depressed
Awareness of Self List of strengths and challenges � Strengths � List three or more traits that are your greatest strengths: characteristics that help you achieve results and be effective with people and teams. � Challenges � List three or more traits that reduce your effectiveness in achieving results or working with people.
Behavioral Styles
39 Behavioral characteristics formal informal � disciplined � less disciplined � structured � more impulsive � logical � more intuitive � reserved � more approachable � organized � less organized � precise � approximate � task-focused � relationship-oriented � shows less emotion � shows more emotion
39 Behavioral Characteristics dominant easy going � forceful � less forceful � more certain � more flexible � takes charge � less directive � emphatic � thoughtful � direct � indirect � impatient � more patient � challenges � supportive � states information � asks questions
Behavioral Styles Exercise #2
typical characteristics formal Each style controlling style analyzing style gets results! strengths strengths takes charge thorough decisive organized bottom-line focused good planner potential liabilities potential liabilities impatient indecisive easygoing dominant insensitive too detailed autocratic risk averse strengths strengths stimulating team player inspirational consensus builder idea generator relationship oriented potential liabilities potential liabilities impulsive too agreeable poor follow-through avoids conflict poor planning not assertive enough promoting style supporting style informal
Style Flexing wants to… know feel controlling about bottom-line in control results the impact on included supporting people that it will inspired promoting be exciting that it is fact- analyzing certain based
Lessons From the Styles Exercise � Diversity brings strength to a team. � There is no one “right” style: � All styles get results � All styles have strengths and weaknesses � Value your style, but lean toward your opposite/complementary style. � We can connect to and influence others better by being aware of their style.
42 Questions
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