Lead Your Industry CHAIR LIZ HOLMES – VICE CHAIR UK SPA ASSOCIATION. DIRECTOR, COMMERCIAL SPA STRATEGIES UNVEILING OUR INDUSTRY STUDY ABOUT COMPENSATION PLANS FOR YOUR STAFF PANELLISTS ALDINA DUARTE RAMOS – PRESIDENT, FRENCH SPA ASSOCIATION - SPA-A, DIRECTOR OF WELL-BEING ACCORHOTELS, LUXE DIVISION (SOFITEL, PULLMAN, SWISSÔTEL) ANDREW JACKA – CHAIRMAN, ASIA PACIFIC SPA AND WELLNESS COALITION (APSWC), DIRECTOR, SPA ORIGINS MICHAEL TOMPKINS – EXECUTIVE RECRUITER, HUTCHINSON CONSULTING, PAST CHAIR ISPA
Lead Your Industry Spa UK Focus Survey
• TOTAL RESPONSES 45 UK SPAS TOOK PART IN SURVEY • SURVEY STARTED: THURSDAY, NOVEMBER 24, 2016, CLOSED MONDAY 23 RD JANUARY • SURVEY SENT TO UKSA MEMBERS VIA EMAIL AND REACHED 500 PLUS ON SOCIAL MEDIA PLATFORMS 3
Age of Organisation Demographics of respondents SPA TYPES 11% 25% Urban Day Other Less than 1 year Spa 1-5 years Fitness Club 39% Urban Hotel 5-10 years 25% Spa Spa More than 10 Years Destination A Resort Spa Spa Number of Staff 4 0-5 Staff 6-10 Staff 11-20 Staff 21+ Staff
Incentives Q1: WHICH OF THE FOLLOWING INCENTIVES ARE OFFERED TO YOUR SPA'S EMPLOYEES AT THE ADMINISTRATIVE (I.E. RECEPTIONISTS, ADMINISTRATIVE ASSISTANTS), MANAGEMENT AND SERVICE PROVIDER/THERAPIST LEVELS? 5
Incentives Q2: WHICH OF THE FOLLOWING PERFORMANCE METRICS, IF ANY, DOES YOUR COMPANY USE TO AWARD INCENTIVE COMPENSATION? Changes to Incentives last 12 months 39% Yes 61% No 6
Staffing Spa Receptionist Q4: How hard do you find it to hire a qualified...: Spa Manager 7% 7% 14% Easy 3% 7% 29% 32% Somewhat Easy 29% Somewhat Difficult 43% Difficult 29% N/A Aesthetician Spa Therapist 4% 7% 7% 14% 50% 57% 25% 36% 7
Lead Your Industry Spa UK Focus Survey
Lead Your Industry SPA FRANCE FOCUS SURVEY WWW.SPA-A.ORG
THE MAIN OBJECTIVES OF SPA-A BRIDGE TALENTS & SHARE CREATETOOLS FOR THE PROMOTE QUALITY INDUSTRY KNOWLEDGE - SPA-A QUALITY CHARTER & QUALITY - AN INDEPENDANT AUDITOR ASSESSES ORGANISATION OF 4 NETWORKING LABEL SINCE 2010 THE QUALITY OF SPA SERVICES ONCE A SESSIONS/YEAR YEAR AS PER SPA-A QUALITY CHARTER - 2011 – SURVEY ON THE PROFILE OF A - ONE SPEAKER SPA MANAGER - EACH CANDIDATES COMMITS WITH A - VISIT ONE SPA MINIMUM 3 YEAR QUALITY PROCESS - 2012 – STUDY : SPA FOR KIDS - NETWORKING SESSION - 60 CRITERIA(INCLUDINGTRAINIING, - 2013/2015 PIONNEER STUDY ON SPA SUSTAINABLE MANAGMENT GUEST SERVICE, HYGIENE, SAFETY, - SHARE KNOWLEDGE SPONSORED BY FRENCH PLANNING ORGANISATION). GOVERNMENT - ONE ANNUAL CEREMONY - 2016 : STUDY ON SPA GOERS 10
41 FRANCE SPAS PARTICIPATED PARTICIPATION OF KEY SPA OPERATORS THAT ANSWERED FOR MORE THAT ONE SPA THEY OWN/OPERATE (I.E CINQ MONDES, CLARINS, DEEP NATURE, NUXE, THALGO) • SURVEY STARTED: OCTOBER 31ST 2016, CLOSED JANUARY 16 TH • SURVEY SENT TO SPA-A MEMBERS, AND SPA-A QUALITY LABEL WINNERS VIA EMAIL AND SOCIAL MEDIA PLATFORMS 11
DEMOGRAPHICS OF RESPONDENTS BY SPA TYPE Other Medispa Fitness Club Spa Destination Spa Resort Spa Urban Hotel Spa Urban Day Spa 12
NUMBER OF STAFF: 0-5 staff 6-10 staff 11-20 staff 21+ staff AGE OF ORGANISATION: Less than 1 year 1-5 years 6-10 years More than 10 years 13
INCENTIVES Permanenttreatment room Travel certificates [Q1] Schedule preference WHICH OF THE FOLLOWING ICENTIVES Monetary compensation ARE OFFERED Gift certificates TO YOUR SPA’S EMPLOYEES Free training, education Free/discounted spa services Free/discounted retail products Employee service recognition gift Employee of month/year Day(s) of work to recognize 14 contribution
INCENTIVES [Q2] Other WHICH OF THE PERFORMANCE Repeat business METRICS, IF ANY, DOES YOUR Financial performance of the COMPANY USE TO AWARD employee INCENTIVE COMPENSATION Financial performance of the company Client satisfaction 15
INCENTIVES CHANGES TO INCENTIVE YES IN THE LAST 12 MONTHS? NO 16
STAFFING HOW DIFFICULT DO YOU FIND IT TO HIRE : An aesthetician A spa therapist A receptionist A spa manager 17
Lead Your Industry SPA FRANCE FOCUS SURVEY WWW.SPA-A.ORG
Lead Your Industry ASIA PACIFIC FOCUS SURVEY www.apswc.org Pow ered by
Lead Your Industry Andrew Jacka, Director, Chairman, Asia Pacific Spa & Wellness Coalition (APSWC) Andrew has been involved in the Hospitality industry for 40 years. He spent half this time in kitchens in Australia, England, Hong Kong & Thailand, before stepping out an moving into spa operations. His culinary abilities were recognized by the readers of Condé Nast Traveller UK when his food was voted Best Spa Cuisine in the World (1998-2000) . A passionate believer in the sharing of knowledge, he is a passionate ambassador of the Asian spa industry, actively involved in spa industry education, events, associations and operations, including heading up the Thailand Spa & Well-being Awards and the World Spa & Well-being Convention since 2012. Other positions include: Director, Spa Origins Co., Ltd, MD, Spa Origins International Co., Ltd.; Auditor, HAPA Awards (Malaysia); Judge, AsiaSpa Awards (Hong Kong); Honorary Advisor, Thai Spa Association; Executive Director, Tourism Technology Association and Ambassador Thailand Global Wellness Day Pow ered by
• TOTAL RESPONSES 132 ASIA PACIFIC SPAS PARTICIPATED • SURVEY STARTED: WEDNESDAY, OCTOBER 21, 2016, CLOSED MONDAY 18 TH JANUARY • SURVEY SENT TO APSWC MEMBERS & MAILING LIST ACROSS ASIA PACIFIC, INCLUDING TO AMSPA ASPA, BSWA, CSPA, MAWSPA, SWAN, SWAS, NSPA, TSPA, ISWA, VSWA MEMBERS VIA EMAIL AND 21 SOCIAL MEDIA PLATFORMS
Age of Organisation DEMOGRAPHICS OF RESPONDENTS BY SPA TYPE Medi Spa 12% Fitness Club Urban Day Other 30% Spa Less than 1 year Spa Destination 1 - 5 years 34% Spa 6 - 10 years 24% More than 10 years Urban Hotel Spa Resort Spa Number of Staff 0-5 Staff 6 - 10 Staff 11 - 20 Staff 21 + Staff
Incentives Q1: WHICH OF THE FOLLOWING INCENTIVES ARE OFFERED TO YOUR SPA'S EMPLOYEES AT THE ADMINISTRATIVE (I.E. RECEPTIONISTS, ADMINISTRATIVE ASSISTANTS), MANAGEMENT AND SERVICE PROVIDER/THERAPIST LEVELS? 23
Incentives Q2: WHICH OF THE FOLLOWING PERFORMANCE METRICS, IF ANY, DOES YOUR COMPANY USE TO AWARD INCENTIVE COMPENSATION? Changes to Incentives last 12 Months 41% Yes 59% No 24
Staffing Q4: How hard do you find it to hire a qualified...: Spa Receptionist Spa Manager 6% 9% very easy 2% 14% somewhat easy 43% 30% 42% somewhat difficult very difficult 54% Spa Therapist Aesthetician 4% 17% 3% 22% 25% 34% 45% 50% 25
Lead Your Industry ASIA PACIFIC FOCUS SURVEY www.apswc.org Pow ered by
Incentives offered to ISPA member spa's employees at the administrative (i.e. receptionists, administrative assistants), management and service provider/therapist levels Source: December 2016 ISPA Snapshot Survey
Percentage of ISPA member spas that made changes to its incentive compensation structure for service providers within the past 12 months Source: December 2016 ISPA Snapshot Survey
Level of difficulty ISPA member spas found hiring qualified staff in 2016 Source: December 2016 ISPA Snapshot Survey
• 40,000 unfilled vacancies within the United States • 80% of hotel/resort spas have unstaffed positions • Robust demand for people • 300 spa director vacancies Source: ISPA 2016 U.S. Spa Industry Study
Lead Your Industry CHAIR LIZ HOLMES – VICE CHAIR UK SPA ASSOCIATION. DIRECTOR, COMMERCIAL SPA STRATEGIES UNVEILING OUR INDUSTRY STUDY ABOUT COMPENSATION PLANS FOR YOUR STAFF PANELLISTS ALDINA DUARTE RAMOS – PRESIDENT, FRENCH SPA ASSOCIATION - SPA-A, DIRECTOR OF WELL-BEING ACCORHOTELS, LUXE DIVISION (SOFITEL, PULLMAN, SWISSÔTEL) ANDREW JACKA – CHAIRMAN, ASIA PACIFIC SPA AND WELLNESS COALITION (APSWC), DIRECTOR, SPA ORIGINS MICHAEL TOMPKINS – EXECUTIVE RECRUITER, HUTCHINSON CONSULTING, PAST CHAIR ISPA
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