2018 NCSEA Board of Directors Election Laura J Rosenak Senior Vice President/Child Support MAXIMUS
2018 NCSEA Board of Directors Election Laura J Rosenak Senior Vice President/Child Support MAXIMUS More than 25 years of direct experience managing health and human services operations. Laura provides executive oversight for the Child Support organization within MAXIMUS, a Division dedicated to supporting families and children, including full-service outsourced operations, new hire reporting, voluntary paternity acknowledgment programs, national medical support notice (NMSN) processing, financial institution data matching (FIDM), call center and contact center contracts, and specialized services projects. Laura is a current Board Director for the National Child Support Enforcement Association (NCSEA) and co-chairs the Awards Committee, is a member of the Audit Committee, Finance Committee, and has been a member of the PGR Committee, Policy Forum development Committee, Strategic Planning Committee and more. She is also a Past President and current Board Director for the Western Interstate Child Support Enforcement Council (WICSEC), and a member of the Electronic Funds Transfer Association and past Secretary of the eGovernment Council.
Why are you running for the NCSEA Board of Directors NCSEA is an organization which fosters the ability to truly elevate the debate around program issues, encourage needed transformation of the program and ultimately improve lives. During my first term on the board, I’ve been fortunate to have participated on numerous committees and chaired several initiatives all dedicated to advancing NCSEA in the community and strengthening program outcomes. My passion for the program spans a 25 year public and private sector career. That passion extends to serving this organization. I’d be honored to have the opportunity to get to continue to serve a second term.
How will you contribute to help NCSEA shape the future of child support? As an active Board Director, I’ve participated in several initiatives including assessing how we recognize contributions through the Awards committee – a multi year initiative that is intended to ensure that entities that undertake initiatives that change the program – either fundamentally or perceptually – are recognized as best practices in the industry. As an active member of the finance and audit committees, our continued solvency is key to enabling our organization to keep providing the industry training and focus that helps us to not only drive change and establish policy, but helps to ensure the program stays intact, despite diminishing TANF caseloads as a critical means to helping individuals move from poverty to self- sufficiency. In participating with the Urban Institute’s Idea Labs, designed to foster collaboration across entities which serve the constituency served under Child Support, I have had the opportunity to work with individuals and entities whose missions align with NCSEA’s objectives and roles in the industry. I bring those contributions, along with the proven passion and willingness to dedicate the time and energy to be an active part of the NCSEA organization and family.
What will you do to help mentor and develop future leaders through NCSEA? As one of the only private sector partners whose breadth and scope of services cross all facets of the program from establishment of paternity, outsourced offices and full services including intake contracts, establishment, enforcement, collections, new hire processing, NMSN contracts, FIDM contracts and more, with more than 1000 professionals dedicated to the program, I offer my tenure, time and support to help those who are new to the organization or new to committees to grow and learn so that they can carry forward our mission and objectives as future NCSEA Board members, Committee members and Directors. “ One of the greatest values of mentors is the ability to see ahead what others cannot see and to help them navigate a course to their destination.” — John C. Maxwell
How will you help promote NCSEA to the child support community and public? This is an untapped opportunity for NCSEA – and an exciting one with the evolution of technology, social media and the ability to reach more people through more avenues. As a first adopter of the twitter campaigns for NCSEA, I’ve promoted the organization consistently to gain awareness and generate excitement. As a leader, I’ve sponsored multiple of my team to participate in the NCSEA U and many more to attend the Policy Forum and annual leadership conference. In addition, I’ve taken advantage of the webtalks to help inform our team – a diverse group of professionals serving 29 states across over 60 contracts. I’m excited to have the opportunity to continue to share the value of our program and promote our organization to the many professionals across not only the United States, but across the globe.
Which specific child support issues interest you the most? The evolution of child support from the inception of the program as a primarily cost recovery initiative to today’s more family oriented, multi-generational, customer centric effort has changed the way the program not only operates, but is perceived. Changing perception around the program to align with our changing service models is critical to ensure that those we serve receive the best service in the most convenient manner that will help them to become self-sufficient. Our program was punitive for a long time. The change in focus to support means to self-sufficiency is key to moving the dial around poverty. To that end, employment programs that are oriented toward helping un and under-employed obligors, creating deeper networks of community providers to assist in removing barriers and focusing on multi-generational issues that impact those we serve are key to our future.
Recommend
More recommend
