Innovative disruption to optimize delivery Positioning PUBLIC SECTOR INNOVATION for the 4th Industrial Revolution 11th Annual Public Sector Innovation Conference Eugene Watson 30 August 2017
“Single out critical success factors to mainstream and replicate innovative solutions in the public sector.” –CPSI
Presentation’s focus Innovation “Innovative disruption to A new method, idea, product, etc. optimize delivery” Disruption A disturbance or problems which interrupt an event, activity, or process. “Interrupting processes Optimized to usher in new ways of To make the best or most effective use of providing the best (a situation or resource). services in the best way!” Delivery The supply or provision of something.
Credentials Medical scheme SMS’s and Service provider cooperation MMS’ed statements and integration Delivery-point location by SMS Complaint unit roll-outs Medicine couriering Strategic plans met over 12 years On site real-time service delivery Solid audit outcomes over 12 years Digitized queue management Policy search facilities
“Businesses that innovate create more efficient work processes and have better productivity and performance. ” – Australian Department of Industry, Innovation and Science
Interrupting processes to usher in new ways of providing the best services in the best way! Why? Great and increasing demand for service delivery, in a growing population Poverty and unemployment Drugs, crime and violence Sickness and disease Economic contraction Known service delivery challenges, inadequacies and problems Quality, quantity, impaired access and aging infrastructure Still chasing a supply-demand equilibrium…
Interrupting processes to usher in new ways of providing the best services in the best way!
Interrupting processes to usher in new ways of providing the best services in the best way!
Interrupting processes to usher in new ways of providing the best services in the best way!
Interrupting processes to usher in new ways of providing the best services in the best way!
“A lot of times, people don't know what they want until you show it to them.” –Steve Jobs
Interrupting processes to usher in new ways of providing the best services in the best way! What stands in the way? Uncertainty “It is better to fear the certainty of failure than to fear possible success” The “power of the past” Budget Policy Process Limited vision, responsibility and conviction Excuses
“"Disruptive innovation requires a new business model but not necessarily a technological breakthrough.” –Clay Christensen, Harvard Business School
Interrupting processes to usher in new ways of providing the best services in the best way! How? Know the lay of the land… Strategy, APP and MTEF positions Policy, laws and regulations Budgets, past and future Carefully identify what needs to be done! Meticulously assess the risks Assess the reputational exposure
Analyse Current practices Demand (new or improved) Supply (costs and quality) Forecast benefits Financial Functional Opportunity Map out the solution Plan Roles Reporting
Interrupting processes to usher in new ways of providing the best services in the best way! Are there real life opportunities? No vehicle to deliver medical supplies No transport for patients between facilities Overwhelming recruitment responses Security services reduced to guarding Single copy, printed “submissions” Audit findings raised for tender closing’s Unsuccessful tenders
Example in practice Medical Supplies Not Delivered Vehicles, Maintenance, Historic Lay of the Land contracts, PFMA, SCM Policies Deliver medicines on time and at the What needs to be done? right destination ** Clinical, financial, litigious and Risks performance risks Reputational exposure Service delivery failure Essential service, destinations known, Analyses practice centered on ‘possession’, SCM Clinical, financial, PPE, litigation Benefits avoidance Execution Logistics/freight solution, just like…
“The key is to embrace disruption and change early. Don't react to it decades later. You can't fight innovation. ” –Ryan Kavanaugh, Film Financier
Wrapping up… If we are to “Single out critical success factors to mainstream and replicate innovative solutions in the public sector”, then we must accept that we need to succeed at delivering services, while addressing the challenges that hinder us and simultaneously raising the bar… Know what must be done Know what is at our disposal Disrupt inadequate and ineffective practices Identify new ways to do it, within less time and with less resources Assess risks candidly and map out a series of actions that end right Do it well, do it now, do not get distracted, do it right!
Wrapping up…
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