Innovative Practices in WDH
Tracy Tallant Service Director – Human Resources Martyn Gorton Director of Investment
Welcome to Yorkshire
Welcome to Wakefield Wakefield
Welcome to WDH
Why EFQM? Vision Milestones Approach Model to focus Multiple strategies. importance. Golden thread. Recognised process Good practice. to define a journey No links to outcomes. to excellence.
Innovation and Business Strategy
Onward journey towards excellence
Driving Innovation Strategic Objective Corporate Key Action Business Outcome Programme To be a positive force People Improve the skills of Sustainable Workforce: of leadership and our workforce and Increase productivity per full influence to develop those wanting work time equivalent by 10%. the potential of people To be a partner of Property Build and acquire more Sustainable Assets: choice to create new houses for sale Maintain stock levels and better places to live and shared ownership reduce the proportion of unsustainable (red) properties without a firm invest/divest plan to 0%. To be a landlord of Place Redefine our Sustainable Tenancies: choice by putting the supported living Increase the proportion of customer first services to meet future financially and socially long term needs sustainable tenancies to 90%. To adopt best practice Performance Enhance our digital Sustainable Growth: in good governance capacity Reduce operating costs per property by 10%.
Sustainable Workforce • Reward and recognition. • Workforce planning. • Leadership development. • Recruitment and retention.
Sustainable Assets • New home supply. • Estate regeneration. • Fit for purpose assets. • Energy efficiency. • Modern homes.
Sustainable Tenancies • Care and health. • Social enterprise.
Sustainable Growth • Digital Offer. • Channel Shift. • Commercial Offer. • Customer Insight.
Journey to date towards excellence
Leadership Excellence Framework
Questions
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