Community 4: Business Process Innovation and Improvement Networked Workshop 2012: Business Process Management (CertiBPM) IMPLEMENTING BPM IN ROMANIA. EXPERIENCES FROM THE CertiBPM PROJECT ����� ���� �������� ����������� ���������� ��������������������� � ���� ��
Community 4: Business Process Innovation and Improvement Networked Workshop 2012: Business Process Management (CertiBPM) Presentation topics: 1. INTRODUCTION 2. THE CertiBPM TRAINING PROGRAM DESIGN 3. THE KNOWLEDGE TRANSFER AND SHARE PROCESSES 4. THE CertiBPM TRAINING PROGRAM CONTENT DESCRIPTION 4.1. Methodological Aspects for the Training Materials Development and the Examination/Certification Procedure 4.2. Brief Description of the CertiBPM Training Program Content 5. MARKETING SURVEY – CERTIBPM IMPACT ON SPI POLITICS AND STRATEGIES IN ROMANIAN COMPANIES 5.1. The Research Context and Design 5.2. The Survey Results 6. CONCLUSION 25-27 June 2012, Vienna - Austria 2
Community 4: Business Process Innovation and Improvement Networked Workshop 2012: Business Process Management (CertiBPM) 1. INTRODUCTION – The Research Context (1/3) � Business Process Management (BPM) represents a holistic management approach based on continuous improvement processes, change management theories, and support by modern information and communication technologies/systems. � This approach aims at attaining an optimal balance between the dynamics of the organization’s external environment and its internal processes functionalities based on innovation, flexibility and agility (Brocke & Rosemann, 2010). Changing business environment Emerging management roles Skill implications Globalization Coach and counselor Project management Technical changes Team builder Staff development Business unit focus Assessor IT manager 25-27 June 2012, Vienna - Austria 3 Stakeholder focus Leader Customer orientation Change management Project manager Languages, Process improvement
Community 4: Business Process Innovation and Improvement Networked Workshop 2012: Business Process Management (CertiBPM) The Research Context (2/3) � The main barrier for the BPM adoptions and implementation was the lack of knowledge about the concept . � According to Gartner Inc. specialists, among the competencies required for successful BPM initiatives include process skills, tools and process assets, and transformation skills. � Before specific training and development programs are chosen, three needs must be considered: (1) Organization needs include its developement objectives; (2) Managers availability of, and (3) The turnover rates. � Needs related to the operations and the job can be determined from job descriptions and performance standards (Emerson, 2006). 25-27 June 2012, Vienna - Austria 4
Community 4: Business Process Innovation and Improvement Networked Workshop 2012: Business Process Management (CertiBPM) The Research Context (3/3) � BPM implementation process in a big change management process that has to be piloted by considering issues such as: � successfully planning, implementation and communication, � determination of employees’ involvement and commitment, � as well as definition and implementation of measurement systems during change process development. � Many training organizations , vendors, offer BPM training programs. � During the last few years, several BPM related certifications appeared on the market, delivered by: � Object Management Group Certified Expert in BPM certification (OMG, 2011), � ABPMP (ABPMP, 2011), � International Process and Performance Institute (IPAPI, 2011), � BPM Council (BPM Council, 2011). � The most known vendors in the field are: IBM, AuraPortal, Bizagi, Ultimus, IDS Scheer, webMethods, IBM Lombardi that offer training specialized on the implementation using different software solutions. 25-27 June 2012, Vienna - Austria 5
Community 4: Business Process Innovation and Improvement Networked Workshop 2012: Business Process Management (CertiBPM) Paper Objective: � The present paper will debate a situation of Management, Knowledge and Learning , in the particular in the context of: (1) Leonardo da Vinci Programme, project no. 2010-1-RO1-LEO05-07445 (financial support and knowledge exchange environment) (CertiBPM, 2009); (2) Transfer of Innovation process from Slovenia to Romania . Transfer of Innovation Transfer of Innovation Facilitator 25-27 June 2012, Vienna - Austria 6
Community 4: Business Process Innovation and Improvement Networked Workshop 2012: Business Process Management (CertiBPM) 2. THE CertiBPM TRAINING PROGRAM DESIGN Certified Business Process Manager Project partners/team: LLP-LdV/TOI/10/RO/010 UPT - Politehnica University of Timisoara, ROMANIA BICERO, Center za poslovno informatiko Rozman,d.o.o., Orehova, SLOVENIA proHUMAN - Cooperation and Business Management Ltd. Maribor, SLOVENIA I.S.C.N. - International Software Consulting Network, Graz, Austria DENKSTATT ROMANIA 25-27 June 2012, Vienna - Austria 7
Community 4: Business Process Innovation and Improvement Networked Workshop 2012: Business Process Management (CertiBPM) Structure of the CertiBPM Qualification and Certification Program: No. of Learning Units and The original training Learning Units and Elements Title Performance Elements Code Criteria program and BPM.U0 Informative package 5 materials have been BPM.U0.E0 Introduction 2 developed trough ECQA and certification information (demonstration on BPM.U0.E1 2 www.ecqa.org and the Learning Portal) creative, synergetic BPM.U0.E2 Conclusions and References data base 1 energy of the project BPM.U1 Process Oriented Management 24 members’ BPM.U1.E1 Management System (ISO 9001:2008) 5 interactions (during BPM.U1.E2 Managing BPM projects 5 face-to-face project BPM.U1.E3 BPM and Modeling 5 BPM.U1.E4 Documenting Business Process 4 meetings and virtual Process Simulation & Analysis basics, tools and meeting using BPM.U1.E5 5 techniques Skype conference BPM.U2 BPM and Information Technologies (IT) 16 BPM.U2.E1 Choosing your BPM tool/platform 5 facilities, since BPM.U2.E2 BPM tools/platform 7 December 2010 until BPM.U2.E3 BPM and architecture 2 December 2011). BPM.U2.E4 BPM systems and IT integration 2 The Training Material, BPM.U3 BPM human aspects. Frameworks and Standards 12 BPM.U3.E1 Human factors in BPM 4 version 2012: BPM.U3.E2 Motivating people for process change 3 BPM.U3.E3 BPM models, frameworks and standards 5 BPM.U4 BPM Specializations - 25-27 June 2012, Vienna - Austria 8 BPM.U4.E1 BP manager for IT processes - BPM.U4.E2 BP manager for core sales & marketing processes -
Community 4: Business Process Innovation and Improvement Networked Workshop 2012: Business Process Management (CertiBPM) Target group interests: • Project managers (as project managers, CIOs, quality managers, organization managers, process owners, unit leaders, business analysts ) wish to: • document business processes; model business processes; manage business process projects; change the way their employees work; • Users of different BPM solutions (as employers trainers, quality supervisors, IT supervisors, administrators or consulting, human resources managers) implemented in companies want to: •better understand the users’ perceptions and to correct their misunderstandings by improving the software solutions; avoid misunderstandings and develop better user’s guides; find the best support solution for the change management process when the BPM software solution is implemented or updated or when they are confronted with new users (accelerate the learning process). • Students (MBA students and PhD.) wish to improve their knowledge and learn methodological aspects related modeling and simulation of BPM – usefull for their research activity and future careers. 25-27 June 2012, Vienna - Austria 9
Community 4: Business Process Innovation and Improvement Networked Workshop 2012: Business Process Management (CertiBPM) Where we start ... Pilot training in Maribor (June 2011): 25-27 June 2012, Vienna - Austria 10
Community 4: Business Process Innovation and Improvement Networked Workshop 2012: Business Process Management (CertiBPM) Train the Trainers Event in Maribor (June 2011): 25-27 June 2012, Vienna - Austria 11
Community 4: Business Process Innovation and Improvement Networked Workshop 2012: Business Process Management (CertiBPM) Explotation.....First Training event in Timisoara (March 2012): 25-27 June 2012, Vienna - Austria 12
Community 4: Business Process Innovation and Improvement Networked Workshop 2012: Business Process Management (CertiBPM) Second Training event in Timisoara (March 2012): 25-27 June 2012, Vienna - Austria 13
Community 4: Business Process Innovation and Improvement Networked Workshop 2012: Business Process Management (CertiBPM) First Training event in Bucharest (April 2012): 25-27 June 2012, Vienna - Austria 14
Community 4: Business Process Innovation and Improvement Networked Workshop 2012: Business Process Management (CertiBPM) First Training event in Bucharest (May 2012): 25-27 June 2012, Vienna - Austria 15
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