Identifying Community Partners & Champions: Senior Housing What We’ve Learned
What We’ll Review • Where to Start and getting to know Senior Housing facilities • Example of Key Partnership • What makes a Champion • How to Engage Residents • What Not to do • What to Ask
Get to Know the Community • Contact your state’s and your town’s State Housing Authority • Check community newspapers • Talk to the Resident Services Coordinator (RSC)/director of senior housing facilities • Find out what seniors in the community most need and want
Key Partnership: How we Got There • Identify a potential partnership • Make a connection • Discuss opportunities for collaboration • Make it sustainable: embed trained staff and future cost planning • We set up clear guidelines about cost and future sustainability
Questions for the Site • Is there a Resident Services Coordinator (RSC) or a Lifestyle/Activity Director? • How will they assist with promotion? Ask for specifics. • Is there an opportunity to embed staff? • Will they permit non-residents to join classes if their residents don’t fill the class? • Can they provide accessible parking for non-residents? • Will their building be locked and how will coaches enter the building? • What activities/events do you offer that are well attended that we could visit for Session Zero?
What Makes a Champion? • The RSC or director believes in the program. Just like us, they cannot ‘sell’ what they don’t buy • He or she promotes the program: distributes flyers, posts reminders, engages staff, hosts a Session Zero, discusses program with residents • They stay engaged with you and follow up with your organization • They find out what their residents want and need and relay that to you. True collaboration leads to success
How to Engage Residents • Do demos of your intended program: Tai Chi, MOB exercises, Lemon Exercise, Body Scan • Listen to residents and meet them where they’re at • Collect their information and follow up with them • If program they want isn't being offered, discuss other programs- “cross sell”
Don’t….. • Don’t rely on RSC to fill the class themselves, but also don’t do it all for them; this is a team effort and they have a lot going on at their facility. • Don’t lose touch with the RSC - reminders are good! Checking in assures accuracy and engagement. • Don’t sacrifice leader continuity. • Don’t miss an opportunity to listen to residents! Often, the best way to connect with someone is simply to listen to them. • Don’t assume everyone’s health literacy is as high as yours! Nearly 50% of adults with less than a HS diploma had Below Basic health literacy.
Pros & Cons of Hosting at Senior Housing PROS CONS Participants don’t have to travel, class accessible The class is “too accessible” – complacency even in inclement weather Participants know each other Participants know each other Participants are in their comfort zone Locked facility RSC or Activities Director is accessible if needed Juggling other activities going on at the facility Residents often continue to meet months after Parking restrictions for coaches and non-residents workshop is over and encourage one another Attendance and retention is often higher Residents can be territorial and not accepting of non-residents in the class Participants invite other residents and friends to attend upcoming classes Participants often take the class more than once because it’s easy to get to and they like the routine Builds community and word of mouth promotes program awareness
Contact Information Nicole K. Petit Agewell Programs Coordinator Southern Maine Agency on Aging 207.396.6513 npetit@smaaa.org
Integrating and Sustaining Evidence- based programs in Senior Housing
Session Agenda • HLCE Overview • Housing Successes • HUD Housing Pilot
One Model Partnership: The Healthy Living Center of Excellence An innovative collaboration of 90+ community-based and governmental organizations with a goal of improving better health outcomes for adults through evidence- based programs.
Where programs happen Clinical, 6% other, 7% Faith 259 sites Based, Senior Centers 7% Senior Housing Centers, 91 Community Partners YMCA 32% Multicultural Faith Based 2.3 workshops per site YMCA, Clinical 2.8 workshops per 9% other partner Housing, 31% Multicultur al, 8%
ESMV / Winn Properties Partnership
Enhanced Support Services Program Established by ESMV and Winn Managed Properties to provide a safe environment that empowers residents towards the following shared outcomes: • Housing Stability: Ensuring all residents have the ability to age independently by addressing and removing barriers to staying in their home and growing within the community. • Quality Health: Supporting access and utilization of high quality healthcare and health education towards stronger physical, mental and emotional health. • Community Engagement: Creating and encouraging opportunities for resident independence, engagement and leadership in support of a better quality of life. • Supported by Winn Properties through HUD resources
Enhanced Support Services Program Area Agency on Aging Wellness Activities Nurse Manager Geriatric Senior Support Property Resident Services Manager and Family Coordinator
AAA services • Behavior Health Services • Financial Resources Programs • Home Care (as eligible) • Nutrition Programs • Protective Services • SHINE Program • Transportation (Through Partnership) Coordinated through Geriatric Support Services Coordinator
Geriatric Support Services Coordinator Geriatric Support Services Coordinator • Chronic Disease Self Management Education • Falls Prevention (Falls assessment, MOB, Tai Chi) • Nutrition and Food Security (Healthy Eating) • Caregiver (Savvy and Powerful Tools for Caregivers) • Depression/Behavioral Health (Healthy IDEAS)
Wellness Nurse • Resident consultation on healthcare questions/issues • Facilitate wellness checks and resident-led support systems • Coordinate for basic healthcare services to be provided regularly on site (seasonal flu shots, blood sugar testing, blood pressure testing • Pharmaceutical management and consultation • Individual and group preventative healthcare education (diabetes, arthritis, hypertension, chronic disease management) • Nursing services will be provided between 9 a.m. and noon Monday through Friday of each week • Collaboration with GSSC
Thank you to our Partners
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