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How Technology is Transforming the Customer Experience Hany Fekry - PowerPoint PPT Presentation

How Technology is Transforming the Customer Experience Hany Fekry Chief Commercial Officer EMPs Market Presence Processing Centers in: - South Africa - Nigeria - Egypt - Jordan - Dubai EMPs Market Presence We serve: - 135 banks


  1. How Technology is Transforming the Customer Experience Hany Fekry Chief Commercial Officer

  2. EMP’s Market Presence Processing Centers in: - South Africa - Nigeria - Egypt - Jordan - Dubai

  3. EMP’s Market Presence We serve: - 135 banks - 30,000 merchants - in over 45 countries

  4. EMP’s Market Presence A Scale Processor: - over 100 million transactions annually - managing US$2.5 billion in receiveables on any given day

  5. Mobile Communications has Changed the World

  6. Access to Financial Services is still in Infancy

  7. Mobile Money usage is Growing

  8. E-Commerce is Growing

  9. E-Commerce is Growing • Why Facebook and Amazon are visiting India and Indonesia offering free Internet? • Leading companies now are trying to find a way for Satellite Free Internet for everyone. • Advertisement worldwide ranked, Internet #1 $43Bn, followed by #2 TV $40Bn, #3 Cable TV $34Bn, #4 Printed Media $18Bn • Facebook Net revenues of advertisements only is $1Bn end of 2014 • Total users of internet in India alone 100M users, reaching 250M in 2 years time, 70M in Indonesia… • Most of the business in the coming few years will be floating online, including targeted media, and online business.

  10. Emerging markets B2C Sales Leading the World

  11. Internet Penetrations is driving E-Commerce

  12. The M-Commerce Revolution • Mobile technology is changing the on-line purchasing experience for consumers

  13. Mobile E-Commerce Sales Growing Rapidly • In 2016 Mobile Commerce sales are expected to reach $31 billion • That is a 400% increase since 2011 • Mobile devices now account for 11% of e-commerce purchases in the US every year • Tablet users made 50% of M-Commerce purchases in 2012,with Smartphone users at 40%

  14. Payments based on NFC Technology • Payments based on NFC technology: – 2012: US$4 billion – 2016 Projected : US$100 billion – 2017 Projected: US$191 billion • Advantages: – Open standards – Secure – Fast and convenient • Leading products: MasterCard PayPass and VISA Paywave

  15. mPESA has changed the face of banking in Africa

  16. In Kenya: - 19 million out of a population of 44 million have used mPESA - 25% of the Kenyan economy is transacted via mPESA

  17. TPPs has to develop a Shared Mobile Banking Platform Banked and Unbanked mobile wallet(s) managed service Agents ATMs Agents ATMs Agents ATMs Branches Branches Branches Bank A Bank B Bank C Banked Banked Banked Services Services Services Bank A MFS Bank B MFS Bank C MFS Banked Wallet Ecosystem C Banked Wallet Ecosystem B Banked Wallet Ecosystem A  Consortium wallet for un-banked  Bank’s VAS suits over consortium wallet TPPs  Multi banked wallets for consortium’s banks Un-banked Cross Selling Added Value Services JOMOPAY International Remittances POS Agents ATMs Open Networks Central Bank Agents / Merchants Network Billers MNOs

  18. Thank you

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