ITS in India Case Study, Challenges & Issues Dr Piyush Jain Director Min of Road Transport & Highways India Piyush.jain70@gov.in
ITS in India: Challenges & Issues • India’s Urbanization, population and wealth had a marked effect on the mobility of citizens and goods. Since 1980, the country’s population has nearly doubled. Gross Domestic Product (GDP) per Capita grew by more than 5 times Transport demand has increased by almost eight times. This large growth , in absence of a wide spread transport system, has caused a rapid increase of private car, number of registered motor vehicles has gone up from 5.4 million in 1981 , to 210 million in 2015 (40 fold growth) Fourteen Indian cities featuring among top fifteen polluted cities in the world . (WHO Report , 2018)
ITS in India: Challenges & Issues Average speed for vehicles – 17 KM/Hr Health and welfare loss - @ 7.7% of India’s GDP Productivity & Fuel loss Economic loss of congestion in four metros – USD 22 Billion annually • Other Issues : Diversified Economy 29 states , 09 Union Territories – each different in geographic & demographic features, language, developmental stage etc Union Government & state Governments Subject entrusted to both Union & State Rural to urban shift Last mile connectivity
ITS in Andhra Pradesh : a case study • Situated in the south-east of the country, • seventh-largest state in India, • Area :162,970 km 2 (62,920 sq mi) • Tenth most populous state, with 50 million inhabitants.
ITS in Andhra Pradesh IN HOUSE IT PROJECTS OUTSOURCED IT PROJECTS Legacy Depot Computerization Project (DCP) Vehicle Tracking & Passenger Information System (VT & PIS) Personnel Management System (PMS) Centralised Integrated Solution ( ERP) Financial Accounting Information System (FACTIS) Online Passenger Reservation System (OPRS) Online Inventory Management System Pass Automation & Accountal System (OLIMS) (PAAS)- Ticket Issuing Machines (TIMs) Hospital Management System (HMS)- TCS Log sheet Issuing Machines (LIMs) E Office- NIC RTCWAN and Web based applications Video Conferencing- People Soft RTC Web site Audio conferencing- APTS
VEHICLE TRACKING & PASSENGER INFORMATION SYSTEM (VT & PIS) All 1208 City buses are tracked by VTPIS. Implemented in 2014 All 10500 District and Long Distance Buses are covered. Implemented in 2017 Mobile Apps for live tracking of buses are made available on both android and ioS. Around 7 lakhs downloads for live tracking app SMS service for Non-smart phone users
S.NO PROJECT COMPONENTS Live tracking of all buses 1 2 Mobile app and public portal for passengers SMS application for non smart phone users 3 4 PIS screen integration for Bus arrival information(INFOBUS) Admin portal for live tracking & MIS reports 5 SMS Alerts to managers 6 Admin Mobile App for APSRTC users 7
KIOSK SCREEN Kiosk screen url http://dreamstep.in/kiosk Screen name for login “rtcvijks001” User can know the information of running buses between two locations. Passenger can check with service number to get currently Running status of bus, Shows current location of vehicle on Google map. Bus station layout which shows entire view of bus depot.
PUBLIC web PORTAL http://www.apsrtclivetrack.com
APSRTC LIVE TRACK PORTAL for who operates through desktop or non standard OS smartphone users. PUBLIC Passenger can search for buses between two locations Vehicle class filter which simplifies the search of user for specific bus type App download can be done by QR scan
Project Sub-components LCD Display Board LED Display Board In-Bus Display (LED) Data Centre Control Center Video Wall (CC) 22
OTHER MODULES DEVELOPED IN VT &PIS PROJECT Auto anouncement system at bus stations developed based on vehicle tracking. Accident data entry developed in dreamstep project to know the exact location of accident and graphical details of accident. Headaway chart to know the buses between two places based on vehicle tracking. App for developed for the use of enforcement squads to know the exact location and time of check of vehicles and reports.
ONLINE PASSENGER RESERVATION SYSTEM (OPRS) Online Passenger Reservation System was implemented in APSRTC in 2009 for issue of tickets from Anywhere to Anywhere, Anytime. Tickets can be booked 30 days in advance. Passengers can book their tickets 100 APSRTC Bus Stations (23 RTC and 77 Outsourced) 2045 Authorized Ticket Booking (ATB) Agents Through web portal (www.apsrtconline.in ) Through portals of B2C franchisee. (Abhibus, Redbus, Paytm, Goibbo) Booking can be made through cash,credit/debit cards & Net banking Tickets can also be booked through mobile app.
Online Passenger Reservation System (OPRS) Key Statistic s Daily Average Seats Booked 50000 Daily Average e ‐ Tickets 15,300 Booked 1.30 lakh seats in about Offered seats daily 3250 services
: MOBILE APP IOS ANDROID Available for both Android and IOS More than 23 lakhs downloas
System Features Implemented : MOBILE APP Packed with e ‐ Wallet Packed with Live Tracking Easy tool for Ticket Booking Easy tool for Ticket Cancellation
System Features Implemented: E-WALLET OFFERS e ‐ Wallet account can be opened even with zero amount E ‐ Wallet account holder shall pay payment gateway charges @1.5% against normal rate @2.5 during top ‐ up of e ‐ wallet i.e. customer will have benefit of 1% 5% cash back on fare After travel on the strength of ticket purchase through e ‐ wallet
ONLINE PASSENGER RESERVATION SYSTEM (OPRS) FEATURES Ticket Pre/Post ponement. Full cancellation & Partial cancellation . TTD Darshan tickets purchase through RTC portal. Flexi fare system. Link ticket facility. Transfer Ticket facility.
ONLINE PASSENGER RESERVATION SYSTEM (OPRS) FEATURES Wait Listing Option– First of its kind in STUs. Seats are automatically alloted to wait list passengers by the system against seats cancellation. Paper Less Travel – Passengers can travel showing the ticket SMS instead of carrying Hardcopy. Informing of crew staff number and cell phone number through SMS to passengers Engaging the customers through Facebook/Twitter – Link provided in OPRS portal i.e www.apsrtconline.in
24/7 CENTRAL COMPLAINT CELL 24/7 Central complaint cell established in PNBS<VJA 0866 2570005 .
Pass Automation & Accountal System (PAAS) Students and General bus pass issue made online through central Server in June 2015 The software for Centralized Bus Pass Project was developed and hosted byCentre for Good Governance (CGG). The total software development and hosting cost of the project was covered by the Grant from GoI for initial 2 years After bifurfication of the state, the project maintenance was entrusted to APCFSS, a subsidiary of Govt of AP for a period of three years ( 01.04.17 to 31.03 ‐ 20) @ 75ps+tax per transaction 32
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E Office As per the orders of AP Govt E office was implemented in Head Office wef 1/11/2017 E office was implemented in all Non Opeartional units of zones wef 1/2/2018 Summary of e office files as on 23/3/2018 No of files created : 4246 No of files forwarded :41493 No of E receipts created : 8145 No of E receipts forwarded: 21,531
Modules Implemented Hospital Management System(HMS) was implemented in 2013 covering all dispensaries. The following modules are covered Registration (New & OP) Clinical Module – online Electronic Medical Records available across the state Labs & Radiology Pharmacy Referral
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