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How Might We? An Introduction to Human-Centered Design Human- Design Centered Thinking Design At its heart, design thinking is a human- centered approach to problem-solving. It consists of a set of tools that focus on empathy for the

  1. How Might We…? An Introduction to Human-Centered Design

  2. Human- Design Centered Thinking Design

  3. At its heart, design thinking is a human- centered approach to problem-solving. It consists of a set of tools that focus on empathy for the end-user.

  4. At its heart, design thinking is a human- centered approach to problem-solving. It consists of a set of tools that focus on empathy for the end-user.

  6. At its heart, design thinking is a human- centered approach to problem-solving. It consists of a set of tools that focus on empathy for the end-user.

  7. Traditional Forms of Problem-Solving

  9. At its heart, design thinking is a human- centered approach to problem-solving. It consists of a set of tools that focus on empathy for the end-user.

  10. Luma Institute Stanford d.school

  11. Motiv Strategies’ Design Thinking Approach Increase Increase Reduce Reduce Increase potential empathy ambiguity complexity scale solutions

  12. Motiv Strategies’ Design Thinking Approach zyxwvutsrqponmlkjihgfedcbaZYXWVUTSRQPONMLKJIHGFEDCBA Increase Increase Reduce Reduce Increase potential empathy ambiguity complexity scale solutions Empathy Synthesis Brainstorm Prototyping Scaling Research Frameworks Sketching User testing Piloting Analysis Personas Association Sketching Culture Interviews Journey maps Inspiration Wireframes Leadership Focus groups Segmentation Context Storyboarding Shadowing Insights Roleplaying Storytelling Usability Co-creation

  13. At its heart, design thinking is a human- centered approach to problem-solving. It consists of a set of tools that focus on empathy for the end-user.

  14. Design Thinking Empathy Open Minded Collaborative Adaptive

  15. MINDSET: EMPATHY https://www.youtube.com/watch?v=G9jC1ThqTNo Begin at 6:24 and end at 10:17.

  16. OTHER MINDSETS Designing for Veterans: A Toolkit for Human-Centered Design October 2015

  17. MINDSET Designing for Veterans: A Toolkit for Human-Centered Design October 2015

  18. What are these people doing? How are they doing it? Why are they doing it?

  19. Designing for Veterans: A Toolkit for Human-Centered Design October 2015

  20. MINDSET Designing for Veterans: A Toolkit for Human-Centered Design October 2015

  21. Bubble Exercise

  22. Bubble Exercise 30 25 20 15 10 5 0

  23. Designing for Veterans: A Toolkit for Human-Centered Design October 2015

  24. MINDSET Designing for Veterans: A Toolkit for Human-Centered Design October 2015

  25. YOUR TASK: BUILD A COMMUNITY SPACE

  26. Designing for Veterans: A Toolkit for Human-Centered Design October 2015

  27. Doug Dietz & GE’s MRI Machine GE Healthcare openideo.com

  28. Doug Dietz & GE’s MRI Machine https://www.youtube.com/watch?v=jajduxPD6H4 Play video from 13:06 to 16:01.

  33. CSIU’S WATCH Project • PROBLEM • INSIGHTS • PROTOTYPES • THOUGHTS ON THE PROCESS

  35. Resources Creating Solutions Together: Design Thinking, The Office of Family Assistance, and 3 Grantees http://www.acf.hhs.gov/programs/ofa/resource/creating-solutions-together- design-thinking-ofa-and-3-grantees Designing for Veterans: A Toolkit for Human-Centered Design https://www.vets.gov/playbook/downloads/vaci-project-toolkit.pdf Doug Dietz’s TEDx Talk on Transforming Healthcare for Children and Their Families https://www.youtube.com/watch?v=jajduxPD6H4 HPOG Program’s Website http://www.acf.hhs.gov/programs/ofa/programs/hpog Using the World Café to Improve Instructor Engagement: A Guide for Health Profession Opportunity Grants Programs http://www.acf.hhs.gov/programs/ofa/resource/using-the-world-cafe-to- improve-instructor-engagement-a-guide-for-health-profession-opportunity- grants-programs

  36. Q & A

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