How human centred technology disrupted one energy market, then went global. Mark Soper - Chief Customer Offjcer, Flux Federation
Context “Designed and built by engineers, bastardised by economists and muddled by marketers, the power industry continues to deliver one of the most successful consumer confusion programmes of all time.” BOLDLY GO. 2 FLUX FEDERATION | ASIAN UTILITY WEEK 2019
TSUNAMI OF DIGITAL TRANSFORMATION
EVS TOU DEMAND CONDUCTIVE RESPONSE BATTERY PAINT STORAGE HOMES HUBS SMART BLOCK VIRTUAL APPLIANCES CHAIN REALITY VEHICLE TO GRID AUGMENTED REALITY ARTIFICIAL INTELLIGENCE PEER TO SOLAR PEER DISTRIBUTED DEMAND GENERATION DESEGREGATION
It’s impossible to pick true winners or disruptors. A lot of frogs will be kissed.
What’s our reality?
Flux is built specifically for competitive retail energy markets - and delivers unprecedented levels of customer satisfaction. BOLDLY GO. FLUX FEDERATION | ASIAN UTILITY WEEK 2019
Our purpose is to create Engaged Energy Customers Mobile customers login: 102 times a year ● Twice a week ● Engagement Control Love
Global insights from the three most competitive retail markets in the world (NZ, AU and UK)
How do we move?
Always Customer Centric. Evidence based and data driven.
At Flux we are ruthless in our evaluation of new features and innovation. BOLDLY GO. FLUX FEDERATION | ASIAN UTILITY WEEK 2019
Where are we going?
The Flux Advantage ● Ruthless speed. Don’t make ‘all in’ bets on future winners or ● chase unicorns. ● Ensure we are best placed as a business and a platform to respond to dynamic market forces - and have the customer engagement and trust - to truly drive uptake. Leverage growing scale across multiple global ● markets. BOLDLY GO. FLUX FEDERATION | ASIAN UTILITY WEEK 2019
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