Hosted PBX What Is It? What Features Does It Have? How Will It - PowerPoint PPT Presentation

Hosted PBX • What Is It? • What Features Does It Have? • How Will It Help My Business?

Hosted PBX Hosted PBX delivers an enterprise-grade phone system to small and medium-sized businesses via the cloud. It lowers your costs , helps employees communicate better , and ensures a worry- free phone experience that keeps you focused on sales. 2

Packaging One Flat rate per user/month gets the customer THE Each User Gets: WHOLE PHONE • 1 line of service SYSTEM • Voicemail, DID, Ext • FollowMe • 1 Webfax • Unlimited free calling in the U.S. • The phone of their choice (pricing varies by model) Each Customer (Company) Gets: • 1 Auto Attendant • 1 Conferencing Bridge with 200 free minutes per month Optional (monthly): • Lobby phone - with unlimited local and 3 cent/min LD (one lobby phone can be purchased for every three lines ) • Unlimited fax line • Metered fax line - with 300 min LD • And more… 3

Say Good Bye to On-Premises Phone Systems With Hosted PBX, These Problems Go Away… 1. Expensive hardware 2. Weeks to deploy 3. Requires a technician 4. Difficult to configure 5. Complex moves, adds & changes 6. Complex wiring diagram 7. Proprietary phones 8. Managing phone company lines 9. Monthly phone company charges 10.Upgrade charges 4

Hosted PBX vs. On-Premises Systems Communicate Cut capital, Streamline Eliminate Simplify more management maintenance & worries with management & effectively and support. long distance free rapid scaling with a onboarding, with rich Get all your costs by over powerful intuitive superior live features, cloud services web-based Control 50% with flat conferencing & partner support from one Panel. Add users per-user monthly mobility and the highest provider and manage rates levels of features with a reliability few clicks. 5

A Prospect Is Calling. What Happens Next? Nobody answers Stuck on hold Routed to wrong person Sent to voicemail Sale is made Your phone system shouldn’t just connect your calls. Its true purpose: to improve the odds that those calls become sales. 6

What Features Does It Have? 7

Hosted PBX Overview High Quality, Feature Rich System • Business-class features • Auto Attendant, ACD, Desktop Easy to Buy • Configured for each customer Reliable, Scalable, • No long term contracts Brandable • No cancellation fees No cancellation fees • 99.999% uptime • Switching over 1 billion min/yr • Completely white label Designed for Business Inexpensive to Install and Maintain • Over 50 features included • Plug and play installation • Unlimited local & LD • Web-based portal for users and admin 8

Hosted PBX Features All of these important business features come standard: • Direct Inbound Dialing (DID) • Call Park and Pickup Auto Attendant • Multi Call Appearance • Inbound Caller Name • Scheduled routing • Custom Hold Music • On Hook Dialing • Simultaneous ringing • Auto Answer • Outlook Integration • Sequential ringing • Call Forward • Click to Call • Hunt Groups • Call Hold • Lobby phone • Call Queuing • Busy Call Forward • 3-way Conferencing • ACD • Call Log • Auto Answer • Real-time queue view • Blind Call Transfer • FollowMe • Named Ring Groups • Attended Call Transfer • Virtual Extensions • Call Waiting Voicemail • Branched Menus • Do Not Disturb • Voicemail to email • Dial by Name • Simultaneous Ringing • Text notification • Dial by Extension • All Page/Intercom • Visual voicemail • Bulletins • Mobile App (iOS, Android) • Message Waiting Indication • “0” to operator 9

Voicemail - Included Voicemail Features • Integrated voicemail for each phone • 90 min of recording time per phone • 5 min per message • Voicemail to email via WAV file • Message waiting indication • Delete, skip or save messages • Send messages to another mailbox • Playback control when receiving messages • Change personal greeting and password • Message key to access voicemail Listen to, forward, download voicemail • Numeric message count indicator messages. Enable voicemail forwarding to email. • Remote voicemail access

FollowMe - Included • Ring up to 3 phones at the same time • Controlled through individual web portal • Use to ring cell and office phone at the same time 11

Auto Attendant - Included Greets callers and directs them to Auto Attendant the right person, department or GREETING information 24 hours/day • Multiple and branched menus for day Example: Ability to ring multiple and night Multitude of routing phones (in order) • Automated schedule for changing options: menus Touch 1 • Built in voicemail For dial by name • Dial by name • Dial by extension Touch 2 To reach a technician • Ability to ring multiple phones (in order or all at the same time) Touch 3 • Call queuing For Sales • Named ring groups Touch 4 • Bulletins for o utbound information For directions • Hosted in the Cloud = business Touch 5 continuity For hours of operation Extremely easy to use and feature Touch 0 rich – all via the web portal To reach a receptionist

CallScape - Included • Know who’ s on the phone • Call other employees • Call anyone • Call any Outlook contact • Call any phone number • Be alerted of incoming calls • Accept or reject an incoming call • Create a list of favorites • Call back from a list of received calls • Salesforce integration 13

CallScape for Outlook - Included

Phones & Optional Hardware 15

Top Quality Phones & Hardware Polycom Polycom VVX Cisco SPA SoundPoint Wireless Transmitter/ Conference DECT Cordless Fax Adapter Adapter * Wireless adapters work with any of our phones. 16

Desk Phones • Each phone receives a voicemail box with unified messaging, a DID & extension • Phones provide a context sensitive display for ease of use • Phones can take up to 2 - 6 calls at the same time depending on the model of phone (2-line, 4-line, 6-line) – next consecutive call goes to voicemail Polycom 4 & 6-Line (example)

Cordless Phones • The only Hosted VoIP phone system that uses dedicated cordless phones • Each phone receives a voicemail box with unified messaging, a DID & extension • Utilize the DECT wireless standard for increased reliability and range • Phones have a range of 100 to 150 feet from the cordless transmitter • May use up to 3 cordless phones with each cordless transmitter Cordless Transmitter * Required to support cordless option

Mobile SoftPhone and Mobile SoftPhone has key desk phone features such as: contact book, history log, quick dial, and cold/warm transfer capabilities 19

Wireless Transmitters and Adapters The wireless adapter allows a desk phone to be placed anywhere in the business where you cannot do a wire drop. • Creates its own dedicated wireless network just for the phones • Wireless Transmitter plugs into the network • Wireless Adapter plugs into the phone • 40 ft range from the transmitter • Up to 15 phones (one adapter per phone) Transmitter plugs into router or switch Adapter plugs into the phone

Faxing - 2 Options There are two options available for faxing: 1. Fax Adapter Allows you to use an existing fax machine to send and receive faxes through the Hosted PBX network. Plug the Fax Adapter into your Fax Adapter existing data network and plug your fax - 1 per fax machine machine into port marked Phone 1 - 2 ports but only supports 1 fax per unit 2. Web Fax Manage online faxes from virtually anywhere - freeing you to receive and view your faxes where you want, when you want. Also send faxes right from your Internet-connected PC. • Does not require an additional phone line 21

Call Capacity Number of lines x phone capacity = Total calls (call paths) ฀฀ ฀฀ ฀ ฀ ฀฀ ฀฀ 4-line phones: each phone can make/receive 4 calls Number of lines purchased (10) x phone capacity (4 ) = Total call paths (40) 22

Installation Options Multiple installation options give you & your customers lots of flexibility: • All phones include Ethernet Switch Some routers require firewall or port changes ฀ ฀ ฀ ฀ ฀

Customer Site Requirements To ensure the highest quality voice experience: ● Have existing broadband connection ● Meet minimum required bandwidth and pass VoIP test (50kb/phone) ● Be in market where local numbers are available ● Located in the continental US ● e911 is available ● Router must support DHCP 24

How Will It Help My Business? 25

No Capital Investments • No hardware to buy • No licenses • Simple single monthly charge • No dedicated voice circuits • No new features costs • Easy scalability, even for new sites • Unlimited or pay-per-use conferencing • Promotion eliminates phones cost 26

Hands-off, Worry-free Migration & Onboarding • Just plug in phones and go • Ascend Technologies manages maintenance for you • Keep your existing phone numbers • Ensure your network is voice ready • Ascend Technologies sets up users • You guide direction and pace • Extensive experience & proven processes 27