HONORS CO-OP PRESENTATION - Parinda Joshi (IT Intern) - MS Comp. Science (Cal State Northridge) - Honors Coop Student 1 THE COMPANY Medtronic : � World’s leading Medical Technology Firm ($9 billion � company) Key businesses: � Medtronic Cardiac Rhythm Management � Medtronic Vascular � Medtronic Neurological and Diabetes � Medtronic Spinal, ENT and SNT � Minimed : � Business Unit of Medtronic � World leader in Insulin Pump Therapy and Continuous � Glucose Monitoring Systems 2 1
THE TEAM IT Group : Part of Enterprise Applications division � Specialty : � Database Management � Creation and maintenance of intranet sites for internal � clients (Sales, Marketing, R&D, etc) Extends ongoing support to other groups (Business � Warehouse group, SAP, etc) in Enterprise Applications division 3 SUMMARY OF PROJECTS Project Management Website – a database driven � website for all internal clients of IT (Sales, Finance, Marketing, R&D, etc) KMA Metrics Website – addition to � an existing website for Sales and Marketing MMSales Online Help Functionality � – for Sales 4 2
PROCESS FLOW � High level process flow for the design of the front-end portals O Design approach common to all my projects � All projects are web-based applications (database-driven) for clients (Finance, Sales, Marketing, etc) Database User Portal (e.g. Web Self- User Portal (e.g. Web Self- Service) Service) Client (various departments) and Data of Internal Customer (patient) Clients (Finance, data Sales, Marketing), Doctors, Patients, Users include: etc • Clients • IT 5 PROJECT MANAGEMENT WEBSITE Case: � Need for a process by which the MiniMed IT and user community will develop, submit, � prioritize, approve and report on all IT related projects. To ensure that limited IT resources are properly allocated for justifiable business � requirements that add value to the entire organization � Solution: Web-based interface between IT and clients (Appendix A) � Self-service portal where: � Users can request new projects � Department approvers can review/approve/decline projects, prioritize them and � submit to IT IT can review/approve/decline projects, prioritize them and submit to upper � management Users can monitor progress of their projects � � Website customized for each user (each user can see projects related to his department) Impact: � Process will establish a method for gathering service request and assigning them to � team members based on business priorities Provides a standardized, one-stop methodology for all IT work-request, formal review � and approval process. Productivity-enhancer tool 6 � 3
KMA METRICS Case: � Marketing uses a CRM (Customer Relations Management) system called KMA � (Kana Marketing Analytics) that provides automated methods to establish and maintain contact with prospective customers Goal was to measure the effectiveness of various KMA Campaigns � Solution: � Database-driven collection of web-pages (Appendix B) � Each page offers distinct statistics of each of these campaigns � These statistics have 3 levels of drill-down capability to facilitate a user in getting � details on each number under each category Impact: � Help client (Marketing) quantify the success of their campaigns and determine the � most effective contributors to sales 7 MMSALES ONLINE HELP � Case: To facilitate new and current users with real time description of the functionality and � making the site user-friendly Solution: � Online Help � � Impact: This project will help all the website users (Sales Management team and Sales � Reps) understand and trace the new features available on MMsales and use it to their benefit It also provides a description of the latest tools added � to the website 8 4
VALUE OF INTERNSHIP Technical Skills: � Development Skills � MS SQL Server 2000 � Scripting languages (Jscript, VBScript) � Web design languages (ASP, HTML) � Requirements gathering � Documentation � Specification documents � Supporting documents � Communicational Skills: � Interacting with various levels of client executives � Importance of clear, concise, timely communication � Organizational Skills: � Valuable concepts of time and schedule management � Exposure to team dynamics � 9 SPECIAL THANKS IT Team (Frank, Jeff, Nathan) � Dr. Shan Barkataki � Prof. Gloria Melara � Michelle Manchester � Interns � 10 5
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