Hillgrove Hotel Ltd UNIFORM, WORKWEAR & PERSONAL PRESENTATION - PDF document

Hillgrove Hotel Ltd UNIFORM, WORKWEAR & PERSONAL PRESENTATION (i) Why we have a uniform Customers make judgments on our business on the basis of a number of factors, including the • image conveyed by the look of our premises, the quality of welcome and service they receive, but also by the presentation people who work in it. It is therefore important Hotel staff wear a smart uniform and exercise careful personal grooming in order that each team member conveys an image of professionalism. Uniform must also be worn to comply with various statutory requirements, relating mainly to • Food Hygiene and Health and Safety legislation. Other elements of these uniform requirements relate to assisting in the performance of our duties. (ii) General uniform requirements The precise uniform you are expected to wear will vary from one department to another, as set • out in the attached schedule • All staff must wear a Hotel name badge when on duty It is your responsibility to have the correct uniform for the role(s) you are due to perform in • accordance with your rota Staff must follow Hotel uniform regulations when on duty, and may not wear uniform when off • duty. Chefs must not wear uniform travelling to work • Uniform must be properly laundered and ironed and prepared for duty Shoes should be smart in style and kept clean and polished • • If your uniform involves a tie you should make sure it is properly knotted (see guide) and worn with your shirt’s top button done up. Shirt-tails must be tucked in. If shirt-sleeves are rolled up, this should be equal on either arm and no further than the elbow. Alternatively, short-sleeved shirts may be worn subject to not contravening tattoo regulations (section iii) • You will be provided with protective clothing and equipment which must be worn/used at work as instructed and subject to a reasonable standard of care at all times (iii) Personal presentation requirements All staff should attend regularly and frequently to their personal hygiene • No excessive application of perfumes or aftershaves • Finger nails should be kept clean and appropriately cut, with no gaudy varnish or fake nails • Visible body piercings and tattoos should not be excessive and must reflect the likely • expectations of customers for the role you are performing. • Other jewellery - one necklace, a watch, up to three rings (one ring only in kitchen, no other jewellery) Hair should be kept neat and well-groomed - hair to be clean, tied back if working in • kitchen/restaurant/bars with a black bobble/hair band/clips/slides and hairstyles. Where an employee is employed in a front of house role, hair coloring and styling should be conventional (iv) Uniform as policy Failure to adhere to uniform, personal presentation and workwear requirements are serious matters and will be dealt with in accordance with the Company’s disciplinary procedure. Where you do not present T Clarke General Manager January 2019

Hillgrove Hotel Ltd UNIFORM, WORKWEAR & PERSONAL PRESENTATION for duty in keeping with these requirements, you will have to conform to them before being allowed to start work. If this happens, you will not be paid for the period of your absence from work. If you are unable to adhere to uniform rules, you may be removed from your shift without pay and disciplinary proceedings may follow. (v) Property All uniform and equipment issued to you by the Hotel remain property of the Hotel. A deposit of £5 per item is required when new uniform items are distributed to you. The uniform and/or equipment issued to you should only be used while performing services of Magherabuoy House Hotel. You must return to your employer all uniform and associated issues immediately upon the termination of your employment or at any other time if asked to do so. All returned materials are expected to be in good order, less normal wear and tear. Where, upon termination of employment, uniform items are not returned or are returned showing signs of willful abuse, or have been worn outside the course of this employment; an appropriate deduction from wages will be taken to compensate the Hotel. Where the employee collects final wages without giving notice of intention to quit, legal proceedings may be initiated to reclaim the value of any unreturned uniform and other hotel property without further notice. To avoid this, take care of your uniform and please return your uniform items to management when you leave this employment. (vi) Uniform policy by Department Different uniform rules apply according to your job, all of which are illustrated on the following pages. How to knot a tie - so we all wear them the same way. And always fasten the shirt’s top button. T Clarke General Manager January 2019

Hillgrove Hotel Ltd UNIFORM, WORKWEAR & PERSONAL PRESENTATION HOUSEKEEPING Female Male Hotel issue Black tunic Black polo shirt Employee to supply Black top as alternative to tunic Black trousers Black trousers Black shoes, closed toes, flat Black shoes, closed toes, flat RECEPTION Female Male Hotel issue Hotel neck scarf Hotel tie Employee to supply Black suit Black trousers White blouse White shirt Black shoes Black shoes T Clarke General Manager January 2019

Hillgrove Hotel Ltd UNIFORM, WORKWEAR & PERSONAL PRESENTATION NIGHTPORTERS Female Male Hotel issue Hotel neck scarf Hotel tie Employee to supply Black trousers Black trousers Plain black fleece Plain black fleece White blouse White shirt Black shoes Black shoes DAYPORTERS/MAINTENANCE Female Male Hotel issue Black polo shirt Black polo shirt Employee to supply Black trousers Black trousers Plain black fleece Plain black fleece Black safety shoes Black safety shoes T Clarke General Manager January 2019

Hillgrove Hotel Ltd UNIFORM, WORKWEAR & PERSONAL PRESENTATION BAR Female Male Hotel issue Hotel tie Hotel tie Grey apron Grey apron Supervisor Black waistcoat instead of apron Employee to supply White shirt White shirt Black trousers or knee length skirt Black trousers Black shoes, closed toes, flat Black shoes, closed toes, flat FOOD SERVICE Female Male Hotel issue Hotel tie Hotel tie Grey apron Grey apron Employee to supply White shirt White shirt Black trousers or knee length skirt Black trousers Black shoes, closed toes, flat Black shoes, closed toes, flat Appropriate footwear for men in front of house roles T Clarke General Manager January 2019

Hillgrove Hotel Ltd UNIFORM, WORKWEAR & PERSONAL PRESENTATION CHEFS Female Male Hotel issue Beige chef’s jacket White chef’s jacket Employee to supply Black chef’s trousers Black chef’s trousers Black apron Black apron Black skull hat Black skull hat Black kitchen clogs Black kitchen clogs KITCHEN PORTERS Female Male Hotel issue Black polo shirt Black polo shirt Black apron Black apron Employee to supply Black trousers Black trousers Black kitchen clogs Black kitchen clogs T Clarke General Manager January 2019

Hillgrove Hotel Ltd UNIFORM, WORKWEAR & PERSONAL PRESENTATION LEONAS CHEF Female Male Hotel issue Black tunic Black chef’s jacket Employee to supply Black trousers Black trousers Black apron Black apron Black hat Black hat Black kitchen clogs Black kitchen clogs LEONAS SERVICE Female Male Hotel issue Hotel tie Hotel tie Grey apron Grey apron Employee to supply White shirt White shirt Black trousers or knee length skirt Black trousers Black shoes, closed toes, flat Black shoes, closed toes, flat Appropriate footwear for men in front of house roles T Clarke General Manager January 2019