HFHGB TEAM LEADER TRAINING 6-7 th February 2016
Agenda Sunday 7 th February AM Sunday 7 th February PM Saturday 6 th February PM 8.45-9.00 – Recap of Day 1 12pm – 12.30pm Welcome and 13.00pm – 2.30pm Risk Management Introduction 9.00am – 9.30am Communicating 2.30pm – 3.00pm Crisis Management 12.30 - 1.30pm What is a Global Village with your team and Insurance Team Leader 9.30am – 10.00am Money Matters 3.00pm – 3.15pm BREAK 1.30pm – 2.00pm Internal HFHGB Processes 10.00am – 10.30am Working in the host country 2.00pm – 2.15pm BREAK 3.00pm – 3.15pm Team Dynamics Reflection meetings 2.15pm – 3.30pm Preparing to lead a Build BREAK 10.30am – 10.45am Addressing Conflict 3.30pm – 4.00pm Working with 10.45am – 11.30am Tricky Situations 3.30pm – 4.00 Post-Build Corporates Addressing Re-entry 11.30am – 12.00pm Personal Health Evaluations 4.00-4.30pm Registration and Safety Cultivating long-term supporters 4.30pm – 5.00pm Fundraising 12.00pm – 13.00pm LUNCH 4.00pm – Wrap up and Questions
Habitat for Humanity Great Britain Sunday 7 th February AM
Power of Home Home is the cornerstone of hope for those living in poverty. Habitat for Humanity Great Britain helps the poorest and most vulnerable people lift themselves out of poverty by partnering with them to build their homes and communities. With a home comes protection from the elements, from disease and from violence. A decent and secure home provides the foundation for health, education and employment. As a leading international non-governmental organisation focused on shelter, Habitat for Humanity understands the Power of Home .
The cycle of poverty Poor Housing Poor opportunities Poor for children Education Poverty Housing Poor Poor Community Wages cohesion Poor Poor Employment Health
How are we doing this? Water, Orphans and Sanitation Microfinance Vulnerable and Health Groups (OVG) (WASH) Safe & Renewable Advocacy Energy Disaster Relief
Where we Build
HFHGB 2015 Updates • £1,643,926 generated for restricted international projects • GV transferred £134,573 to host programmes and sent 142 volunteers • Nepal earthquake – £350, 000 raised • Brazil and Bolivia – 1.8 million women helped through advocacy project in Cochabamba • Ethiopia – 100 families helped through slum upgrade and improved sanitation. • New CEO – Meryl Davies
Global Village • To Build • To invest funds and partner with organizations and families • To inspire advocates
HFHGB GV Focus Countries • Brazil • Romania • Poland • Zambia • Kyrgyzstan • Thailand • India • Ethiopia (limited • Cambodia availability) • Malawi • Nepal (limited availability) • South Africa (not available in 2016)
GV Team Leaders 12
Becoming a Team Leader • GV build as a participant (or equivalent overseas volunteering programme) • Undertake Team Leader Training • Deputise on a Build • Get a valid first aid certificate and DBS check
What makes a good Team Leader? Leader Attributes
Roles and Responsibilities of TL • Recruit team members • Be the first point of contact for volunteers pre-trip • Provide appropriate orientation materials for team members via the sending coordinator • To support team members with their fundraising activities • To facilitate team meetings (where possible) both before and during the build • To provide expertise and skills needed in times of crisis
Where the Team Leader fits Neighbours Host Team Leader Community or Local affiliate Global Village Global Village Sending Hosting Coordinator Coordinator
Supporting you as a TL • Team Leader Manual • Policies and Procedures • Supporting your volunteers • Insurance Documentation • Expense Forms www.habitatforhumanity.org.uk/get-involved/global-volunteering/team-leader-resources
HFHGB Internal Processes HFHGB GV roles and responsibilities: • Support T L’s and volunteers • Setting up the Build o Pricing and Budgets o Scheduling o Host Country Communications o Support in-country logistics & operations
Setting up a Build • International Trip Calendar • Raisers Edge event • Everyday Hero Campaign • Budgeting with Host Country and finalise costs • MOU for Team Leader
Budgeting and Costs HFHGB Costs • Insurance • Miscellaneous (T-shirts, postage, use of Brand) • Team Leader Costs (inc. flight and expenses) • Contingency In-country Costs • Meals • Transport • Accommodation Donation to HFH Costs are split between total number of paying participants. TL’s can choose to pay their own costs.
Preparing for a Build • Messaging your Build • Team Recruitment o Register Interest Process on HFHGB website o Expectations Call/Email • Open vs Corporate
Messaging your GV Build Why do we do Global Village?
Team Recruitment Andy Clark • Register Interest on HFHGB website o First point of contact with the public o What information would you give initially? Exercise: What do you think needs to be in a introductory email?
Utilising your Networks • Personal Contacts o Friends and Family o Professional network o Previous volunteers o Case Study: How to engage your employer
Engaging your Employer • Company supports me annually for 1 week for a trip, I've worked with MD of 7 years • Spoke to my MD regarding a competition and sending one member of staff • Our owner is very keen on supporting charities and is proud to have me doing what I do • I wrote a piece to go into company magazine • Entrants to write in 300 words why they want to be chosen to go and what they would get from it • MD also agreed to have HFH as the charity we sponsor this year in fundraising etc.
Working with Corporates (Barry and Jan) • There is no recruitment element • Registration is for collection of personal information rather than for payment • SC will have a point of contact within the corporate • TL may be introduced to the team at later stage TOP TIPS FROM PREVIOUS TL’s
Working with Corporates (Barry and Jan) • Listen – culture and custom of the organisation may be very different from what you are used to. • Communicate clearly the expectations of volunteers and the reason they are on the Build. • Don’t try to be everybody's friend, be clear about boundaries and your role as a HFHGB TL. • Circulate – work with different people at different times. Try not be seen ‘in the pocket’ of the corporate leadership. • Be scrupulous with record keeping. • Make time to check in with the leadership about the progress of the Build. • Keep an eye out for future potential leaders within the team.
Working with Corporates (Barry and Jan) Actively endorse the corporates involvement with HFHGB. • Fulfils CSR in visible and long lasting way. • Forms bonds between colleagues in different locations and/or levels of t he company. • Develops trust, collective responsibility and ‘looking after each other’. • Provides real opportunities to problem solves in real life situations. • Takes employees out of their comfort zone. • Provides staff with cultural exchanges.
Registration • Vary depending on the type of team • Registration and payment of Deposit • Collection of personal information for team roster Registration Process with HFHGB o Register Interest and connect with TL o Input Details o Pay registration Fee o Everyday Hero Page o T-shirt and Insurance
Fundraising • Fundraising Toolkit o Developed by HFHGB o Available on website o Introduction to fundraising • Everyday Hero – Fundraising platform o Team pages linked to each GV Build o Integration into our system o Additional functionality, eg team pages and leader boards o Does not claim Gift Aid
Fundraising and Coaching volunteers • You are our main resource! • Large part of fundraising is ‘the story’ • ‘PEOPLE GIVE TO PEOPLE’ • Messaging their Build appropriately o Developing the volunteer’s story o Form their Story • Tell your own story – why do you build? • Set their Goal
HFHGB TL Training Sunday 7 th • Day 1 Recap o Who is HFH and what is GV? o What makes a good TL? o GV Internal Processes o Messaging your Build and Recruitment o Working with Corporates o Fundraising • Questions and Comments • Expectations of the day
Communicating with your Team Our communication with your volunteers HFHGB is (usually) first point of contact – then we pass them onto you Anything you don’t know, we can help • Setting up a Facebook Group • A personalized website? • Monthly emails? • Google Hangout? • What ever you decide – keep us in the loop or CC us into the communications!
Preparing Volunteers •Habitat’s work • Introductions • Fundraising support • Payment and Cancellation • Consultations with medical professional • Booking flights – we will work with you to help determine the best course of action • Packing list • HFHGB Policies – Insurance, Gift Giving • Homepartner story
Managing expectations What can change on a GV Build?
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