Guams Performance Dashboard IGFOA Los Angeles May 2019 Summer - PowerPoint PPT Presentation

Guam’s Performance Dashboard IGFOA Los Angeles May 2019 Summer Conference 1

Performance Dashboard Objectives • Highlight performance of the department • Address complaints • Share with Cabinet level staff • Assist departments with improvements • Identify additional resource and training needs IGFOA Los Angeles May 2019 Summer Conference 2

Other Performance Measure Uses Baseline measurement • – System changes – Process changes – Staffing changes Identify improvement areas • – Financial performance • Account number – compare fund, department, budget category – Process Performance • Dates – compare time and effort – Staff Performance Compare workload counts • staffing needs, budget formulation, leave/succession planning – Compare Accuracy • employee training needs, evaluations, awards, best practices – IGFOA Los Angeles May 2019 Summer Conference 3

Data Fields Used • Account number – Fund, Department, Budget Category • Dates – Invoice date: When vendor issued – Transaction date: When received or encumbered – Add date: When data entered – Requisition/Purchase Order date – Check date: When check processed • Amount • Add user • Location Code IGFOA Los Angeles May 2019 Summer Conference 4

Human Resources IGFOA Los Angeles May 2019 Summer Conference

Treasury IGFOA Los Angeles May 2019 Summer Conference

Procurement IGFOA Los Angeles May 2019 Summer Conference

Accounting # days to process a check by fund type Target # days in accounting General 30 days Federal 10 days Federal Grant Fund General Fund Special Funds Special 30 days 100 50 44 80 18 25 60 28 33 34 18 40 21 30 11 21 15 10 20 10 10 10 # days in accounting 13 29 36 19 41 51 15 57 59 13 41 65 10 19 34 0 FY18 baseline 58,065 Dec FY19 5,006 Jan FY19 6,357 Feb FY19 5,352 Mar FY19 5,352 # invoice lines by period IGFOA Los Angeles May 2019 Summer Conference

DRAFT IGFOA Los Angeles May 2019 Summer Conference

DRAFT IGFOA Los Angeles May 2019 Summer Conference

DRAFT IGFOA Los Angeles May 2019 Summer Conference

DRAFT IGFOA Los Angeles May 2019 Summer Conference

Performance Measure Tips Use system data easily accessible • • Work with IT staff for hidden information Gather data from manual paper systems • Tailor measure to audience • – Public: Government Performance – Governor: Department Performance – Director: Division Performance – Manager: Branch Performance – Supervisor: Staff Performance IGFOA Los Angeles May 2019 Summer Conference 13

Challenges • Measuring quality difficult • How to measure professional staff • Meeting customer expectations • Ability to make process changes • New system data differences IGFOA Los Angeles May 2019 Summer Conference 14

Questions? IGFOA Los Angeles May 2019 Summer Conference 15