Greeting People at Registration Greeting People at Registration You - PDF document

7/28/2016 Greeting People at Registration Greeting People at Registration You have signed up to be on the Gender Odyssey (GO) registration team. Thank you so much! You are the front-line first contact for most attendees and at times their first contact with the conference — please bring your best customer service smile and welcoming attitude with to the conference. We will have lots of people who are new to GO and haven’t attended before—many will be anxious or nervous—please be gentle and friendly. Please use gender neutral language like: “Good morning, folks!” Hi everyone!” “And for you?” “Can I get you all something?” “How may I help you?” Gender Odyssey Conference • Gender Odyssey Conference • www.genderod www.genderodyssey.or yssey.org Gender Odyssey Conferences Gender Odyssey Conferences There are three different Gender Odyssey Conferences: Gender Odyssey Gender Odyssey Gender Odyssey Gender Odyssey Gender Odyssey Family Gender Odyssey Family Professional Professional Conference (GO) Conference (GO) Conference (GOF) Conference (GOF) (GO Pro) (GO Pro) An international conference A conference for families who are focused on the needs and interests working to navigate the day-to-day Offers a wide range of sessions of transgender, gender- realities of raising a gender- from some of the foremost experts nonconforming people, and nonconforming or transgender child. in the country. anyone interested in the Fri-Sun, Fri Sun, A Aug g 5-7, 2016 7, 2016 thoughtful exploration of gender. Weds & Thurs, Weds & Thurs, Aug g 3-4, 201 3-4, 2016 GOF offers opportunities to find GO Pro can be combined with the Fri Fri-Sun, Sun, A Aug g 5-7, 2016 7, 2016 valuable resources, information, other GO conferences for a Anyone may attend! Packed with expertise, and networking reduced rate. Some continuing thought-provoking workshops and opportunities. This conference education credits are available. social events, this one-of-a-kind provides concrete tools for families gathering attracts people from all to support and encourage their over the world for an uplifting child's natural gender exploration weekend of skill sharing and and is the is the lon longest-run running ing community building. conf conferen erence of of it its s kind kind in t in the nat nation ion. And we offer a kid’s camp! Gender Odyssey Conference • Gender Odyssey Conference • www.genderod www.genderodyssey.or yssey.org 1

7/28/2016 Using the Registration Software Registration program is ticketleap.com • Username: • goregistration@genderodyssey.org Password will be provided • You will check-in pre-registered • attendees and enter new ticket sales Gender Odyssey Conference • Gender Odyssey Conference • www.genderod www.genderodyssey.or yssey.org Click Box Office and select When you log into Ticketleap When you log into Ticketleap Check-in for Pre-registered Attendees. 2

7/28/2016 Click triangle to open event list. Check 2016 events only . Then, click close. Enter search text—searches First Name, Last Name, or Email. Use first 2 or 3 letters for maximum responses. 3

7/28/2016 Click checkbox to redeem. Click again to reverse an incorrect entry. Notice change in status. Check-in is complete. Hand out the To check-in next person, colored lanyard that matches their just type new search text event registration. in search box. To enter a new ticket sale Click Box Office and return to Box Office. select Ticket Sales. 4

7/28/2016 First, select the correct event. Then, click quantity arrow for the appropriate ticket type, and select number of tickets. Enter quantity for each ticket needed. Then scroll down to the bottom of the screen and click Add to Cart. 5

7/28/2016 Scroll to the top of the screen to verify the number of tickets and the total amount. Then click Checkout. Select payment method (credit card is default). Other options are cash or check. Then, enter buyer email and first/last name (must match credit card name). 6

7/28/2016 Enter credit card information. Enter billing address for credit card holder (must match mailing address for the account). Then, scroll further down to complete all additional info. Scroll to the top to verify all order details. • You can increase number of tickets ordered. • You can add additional tickets if needed. When order is correct, click Checkout. Buyer will receive a confirming email. 7

7/28/2016 Types of Tickets GO/GO Family GO/GO Family GO Professional O Professional Day-of registration Full price: 2-days (includes 3- subsequent days of GO/GOF) Sliding Scale 1 or Sliding Scale 2 Single Day Rate Child (4-12) Student Rate-2 days Teen (13-19) Student Rate-single day Subsidy-Adult (approved by staff) Subsidy-1 or 2 days (approved by staff) Subsidy-Teen Complimentary (approved by staff) Complimentary (approved by staff) Scholarship (approved by staff) Scholarship (approved by staff) Sponsor (approved by staff) Sponsor (approved by staff) Gender Odyssey Conference • Gender Odyssey Conference • www.genderod www.genderodyssey.or yssey.org Scholarships are Important! We are committed to ensuring that any person interested in this conference can attend at whatever price they can afford. You may register people who have been granted a subsidy (reduced price) or scholarship (free).  If anyone asks about a scholarship, ask them to fill out an application.  When they complete the application, direct them to talk with a Scholarship Specialist who will determine their scholarship amount.  Applicants will return to the registration table for their ticket processing. Gender Odyssey Conference • Gender Odyssey Conference • www.genderod www.genderodyssey.or yssey.org 8

7/28/2016 Badges, Lanyards & Packets Every adult and teen attendee needs a badge, a lanyard, and a program packet. People cannot access the conference without a badge and lanyard. The event they register for (GO or GOF) determines the lanyard color. Their lanyard color determines what conference they will have access to. • Once you have them registered, give them their lanyard, and program packet. • Offer a red dot sticker for anyone wishing to NOT be photographed. • Then direct them to the badging station to pick up their badge. • At that point their registration is complete. If someone wants a different colored lanyard, discuss this with one of the leads. Lanyard color and access to the different conferences is a security issue that we take very seriously at Gender Odyssey. (Please check out the security training slides.) Gender Odyssey Conference • Gender Odyssey Conference • www.genderod www.genderodyssey.or yssey.org 9