GP IT Overview NHS Scarborough & Ryedale PLT February 2020 - PowerPoint PPT Presentation

GP IT Overview NHS Scarborough & Ryedale PLT February 2020 Official-Sensitive: Commercial

Welcome & Introductions Michelle Cunningham – Account & Relationship Manager Ian Harrison – Service Delivery Manager 2 Official-Sensitive: Commercial necsu.nhs.uk

Agenda • Current position and migration progress • GP IT Services • Meet the teams • System Demo • How is IT for you? • Q&A Official-Sensitive: Commercial necsu.nhs.uk 3

Current Position and Migration Process • Current Position • Overview about contract and dates • Communication and engagement • Newsletters • PLT attendance • Practice Manager Meetings • Service Desk Introduction • Migration process • Audit • Prep • Migration Official-Sensitive: Commercial necsu.nhs.uk 4

GP IT Services • ICT Service Desk • The NECS Service Desk is the single point of contact for all IT issues • There are 26 Service Desk Analysts answering calls • We resolve an average of 53% of calls on first contact • We aim to answer all calls as quickly as possible, on average 20 seconds Official-Sensitive: Commercial necsu.nhs.uk 5

GP IT Services • Remote Support • They receive the more complex problems directly from the Service Desk • Where the Service Desk cannot resolve they’ll always try to pass you straight through to the Remote Support team to put you straight in touch with our experienced Senior Engineers • Our Remote Support team also ensure your machine is kept up to date with the latest security patches • RA Services • RA services will be provided by our dedicated Access Control team • Services can be accessed by logging a call with the ICT Service Desk Official-Sensitive: Commercial necsu.nhs.uk 6

GP IT Services • Desktop Support Services • The Desktop Support service remains unchanged, with engineers continuing to visit where a fix is not achievable remotely • Desktops PC’s will continue to be refreshed dependent on capital funding • ICT Customer Liaison • Dedicated ICT Customer Liaison Manager, lead and support officer • Regular Service Reviews to review performance • Attendance at Practice Manager Meetings • Support and advice on new products etc Official-Sensitive: Commercial necsu.nhs.uk 7

GP IT Services Official-Sensitive: Commercial necsu.nhs.uk 8

How is IT for you? One good thing about IT One not so good thing about IT Official-Sensitive: Commercial necsu.nhs.uk 9

Questions? Official-Sensitive: Commercial necsu.nhs.uk 10

Thank you for having us! Michelle.cunningham3@nhs.net ian@nhs.net 0191 2172782 necs.nhs.uk NECSU.ICTcustomerliaison@nhs.net Official-Sensitive: Commercial