Today’s Class: Going beyond picking: How can voice create efficiencies
Speakers Thomas Goldsby Peter LaGow Professor Presales Consultant James A. Haslam, II Chair of Logistics Körber Supply Chain The University of Tennessee Knoxville 2
Supply Chain Master Class: Workforce Efficiencies & Safety Why are we here? What are we trying to accomplish? Class Schedule: • September 8: Going beyond picking: How can voice create efficiencies • September 10: Digital Twins: Stimulating efficiencies in your warehouse • September 15: Hands-free warehouses: How voice and vision improve safety • September 17: How robots can increase safety in your warehouse • September 22: Adding automation to improve safety and increase productivity Master Class Series – On-Demand • Addressing Labor Challenges • Cold Storage Trends • Warehouse Technology Excellence 3
Housekeeping All phone lines are muted Recording of today’s class and slides will be emailed to you within 48 hours Questions: • Ask questions during today’s class in the GoToWebinar Questions window • Questions will be addressed at the end of today’s class or we will follow up with questions via email after class Handout: Voice Beyond Picking Poll Question: Which of the following processes are you using Voice for? 4
Challenging the “Productivity vs. Safety” Paradigm “Many employees feel productivity pulls them in one direction while safety tugs in the other. The creation of this safety-vs-production dichotomy usually comes from one of three sources: • Lack of strategy • Conflicting organizational and safety strategies • Disconnect between strategy and practice in the workplace” - Terry L. Mathis, EHS Today (May 2017)
The Role of Voice “When implementing the voice system into the picking process, it is typical to see increases in productivity ranging from 10-35%, increases in accuracy up to 85%, and decreases in training time by 70% or more, all while delivering ROI in an average of 9- 12 months.” - Voice Beyond Picking, Körber Supply Chain whitepaper (August 2020) “When dealing with a box -cutter or lifting a heavy object, it is imperative that the picker be able to easily use their hands. With voice picking, the picker keeps their hands free at all times, eliminating the potential for injuries or damages caused by lifting or cutting an item with a scanner or piece of paper in hand.” Tailar Kennedy, “What is Voice Picking?” - Körber Supply Chain Technology Blog (June 17, 2020) 8 September 2020 6
What is Voice? Created for Enterprise Business: Timeliness and Accuracy Conversational Voice Transactional Voice are Critical Smartphone Searches Use Case: Speed, Complex, Noisy Home Assistants: Amazon, Google DC Workflows Vehicle Navigation: GPS Time-Sensitive Inspection Steps Automated Phone Systems Complex Processes Use Case: Low-Med Volume, Simple, Low Background Noise Use Case: High Volume, Complex, Any Background Noise 8 September 2020 7
How Voice is Faster • Measure using UOM: ‘Time to Action’ • For each piece of information: 1. Focus 2. Comprehend 3. Decision Take Action Discard • RF Screen: Time to Action = 8 lines • Discard 7 lines, Act on the 8th • Voice: Time to Action = 1 prompt • “Pick 100 to position 1” • All of the addl. information is still there! Just ask • ‘ So What? ’ • Train the function, not the form-factor • Reduce fatigue • Sustain increased productivity 8
Where is Voice used? Picking 9
Adaptable Technology 10
Directed Putaway Multimodal • Speak last 4 of LPN • Scan LPN • • Read screen for location • Voice directs to location Read Screen for • Scan LPN Location • Scan location • Speak check digit • • Voice directs to location Scan Location • Read screen for quantity • Speak quantity • Read screen for Quantity • Scan location • Key in quantity • Key in Quantity • Speak quantity Voice RF Optimized Highlights Other Factors / Considerations • • Automate instruction of material movement Built-in scanner allows scanning LPN • • Same functional accuracy as RF Ring scanner can increase scan speed • • Promote proper lifting technique Simple ways to collect addl. attributes if needed • Heads up, eyes free while driving 8 September 2020 11
Replenishment Multimodal • Read screen for • Voice directs locations locations • Speak checkdigit • Voice directs to • Scan locations • Speak quantity locations • Scan UPC • Scan locations • Key in quantity • Scan UPC • Speak quantity Voice RF Optimized Highlights Other Factors / Considerations • • Automate instruction of material movement Checkdigit can be unique to location and item • • Same functional accuracy as RF Interleaving w/ other processes • • Eliminate device handling Ring scanner can speed up all scans • Similar value prop. as Picking 8 September 2020 12
Cycle Counting Multimodal • Read screen for location • Voice directs to location • Scan location • Speak checkdigit • Voice directs to location • Read screen for item • Voice prompts item • Scan location • Scan item • Speak last 3 of UPC • Voice prompts item • Count • Speak count as you go • Scan item • Key in counted quantity • Speak count as you go Voice RF Optimized Highlights Other Factors / Considerations • • Voice keeps track of count for you (count-up) By location or by item • • Added focus / organization reduces recounts Easily interleaved with Picking • • Drastic increase to productivity Can combine location / item verif. 8 September 2020 13
Questions & Discussion
Next Supply Chain Master Class Digital Twins: Simulating efficiencies in your warehouse When considering building a greenfield or upgrading a brownfield facility, warehouse simulation software allows operations to create a digital twin to test the impact of changes. Join us on Thursday, September 10 as Simon Shore discusses how best to streamline processes and direct movement throughout the warehouse using digital twins to make a more efficient and safer work environment. Contributor: Simon Shore Managing Director Körber Supply Chain 15
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